About Bank of Albuquerque, National Association

Bank of Albuquerque is committed to being an active participant in the communities we serve. Through the relationships established with our community partners, we help to promote activities such as providing affordable housing for low- and moderate-income individuals, promoting small business development efforts, providing financial education and driving revitalization projects. Our mission is to help low-and moderate-income individuals build assets and create wealth which help stabilize and revitalize our
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Overall Rating

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D
Customer Rating
Based on 2 Reviews

Customer Reviews

Most Helpful Customer Reviews

John F's Profile Image

Reviewed by John F

Jul 22nd 2010

1 out of 5 marks

Like dealing with aliens from outer space...........

Bank of Albuquerque took over my mortgage from another bank. Despite repeated requests, they never reported the mortgage status to the CRAs in 5 months. This negatively affected my FICO score. I spoke with the President and CEO, among others, but was told they did not have the capability to report these loans to the credit bureaus. FICO dropped and Bank of Albuquerque didn't care. They did not seem to understand that they were in violation of the Fair Credit Reporting Act. They actually told me to sue them if I was not happy. Terrible, STUPID people that work for this hayseed bank. Free checking is way overpriced as well.

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PilarVaile's Profile Image

Reviewed by PilarVaile

Jan 21st 2013

1 out of 5 marks

Lose your money and dont care about average customers

This bank is incapable of protecting the integrity of your financial data. I've been robbed 4-5 times since opening my account(s) in Jan. 2010. Worse yet, this bank has Incredibly crappy customer service when their compromising of your financial data results in screwed up finances, over charges etc, unless you are a high dollar stakes client. But, they charmingly state, "the result is out of our hands, determined by an algorithm based on the 'client relationship'"--meaning, apparently, their computer tells them I am not a sufficiently high dollar client to be worth fixing their screw up for!

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