After years of thinking they close the business day on Fridays at 6:00PM like most all banks, I was just informed that the close business at 4:00 PM every day. BOA will do anything to get a late fee and if you call to get one knocked off, forget it. I would fire them but my mortgage is with them. Go to wells Fargo if you have one, much better service and Chase closes business at 6:00 PM every day.
I went to a Bank of America branch to purchase Mexican pesos for an upcoming trip. When the teller gave me the receipt for the transaction, I saw that they were giving me a little over 7 pesos to the US dollar. At home, looked up the exchange rate for that day and it was over 14 pesos to the dollar. I called the bank and cancelled the purchase. The manager said he had already put the order in but that he would send the pesos back. When the pesos arrived, the manager called to confirm my desire to cancel. He told me that Bank of America would refund my money at a lower rate. In the end, I was charged $80.00 for this cancellation. Never use Bank of America for foreign currency purchase. Their rates are unfair and the process is rediculous