I had a fire in my home on 26 nov 12. My insurance company issued me a check that was promptly endorsed then sent via overnight service to banboa offices located in california as i was instructed to do. Confirmation of the check receipt by boa was received on 07 dec. I was told initially when i called to report the property lost in late nov that the processing of the insurance check would be 3 business days after boa received it. I expected base on that to have received a disbursement by 14 or 15 dec since i called and requested over night service back to me. I am currently displaced living in a hotel room with my three minor children and i am a military member has to depart for a training assignment in virginia from 08 jan 13 to 24 april 13. I explained my limited time to get my home repaired and to get my children settled due to my military obligations to the numerous representatives. I was assured on four occasions when i spoke with a boa representative that the check will be or was sent which was a lie. I took a week off from work for nothing. I sat on my property twice from 0800 oâ?? Clock to 3pm waiting outside on a bench in my yard (as i could not wait in the house because it is not inhabitable currently) for the alleged check to be delivered. It never showed. They finally sent it via regular mail which i received on 22 dec so they still get interest until 24 dec. This practice is illegal. They are not entitled to collect interest on my money. That is a source of millions of dollars of revenue for them. I am filing a claim with the federal reserve and all who endure such non sense should too to send a message to them.
Very poor customer service. Do credit checks with out intimating customer
While i was a student they gave me secondary account for free and later they have been charging 12 $ monthly fee and i had direct deposit setup for primary account. When i asked for refund they are saying they can't.
Who asked secondary account,they gave it for free and keep on charging since an year.