MyBankTracker rated Bank of America based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.
I had a fire in my home on 26 nov 12. My insurance company issued me a check that was promptly endorsed then sent via overnight service to banboa offices located in california as i was instructed to do. Confirmation of the check receipt by boa was received on 07 dec. I was told initially when i called to report the property lost in late nov that the processing of the insurance check would be 3 business days after boa received it. I expected base on that to have received a disbursement by 14 or 15 dec since i called and requested over night service back to me. I am currently displaced living in a hotel room with my three minor children and i am a military member has to depart for a training assignment in virginia from 08 jan 13 to 24 april 13. I explained my limited time to get my home repaired and to get my children settled due to my military obligations to the numerous representatives. I was assured on four occasions when i spoke with a boa representative that the check will be or was sent which was a lie. I took a week off from work for nothing. I sat on my property twice from 0800 oâ?? Clock to 3pm waiting outside on a bench in my yard (as i could not wait in the house because it is not inhabitable currently) for the alleged check to be delivered. It never showed. They finally sent it via regular mail which i received on 22 dec so they still get interest until 24 dec. This practice is illegal. They are not entitled to collect interest on my money. That is a source of millions of dollars of revenue for them. I am filing a claim with the federal reserve and all who endure such non sense should too to send a message to them.
Bank of America has perfected their way of placing fees to your account that are not legitimate. I was able to prove it once and the fee was returned after having to prove that the fee was not justified. I don't feel like i should have to babysit my bank account all day every day.
I am 21 and opened 2 credit cards online without reading anything about them. I always pay my bills a week before they're due because i have anxiety about late payments and bad credit. I didn't understand how i paid my bill early but didn't have the full available credit so i called bank of america customer service. Rochelle was beyond amazing and i hold client service very high and she surpassed my standards!
I did not understand the issue whatsoever and she patiently explained it in like 20 different ways until i completely understood, she even offered to transfer me to someone who could help me further if she wasn't capable of doing so. After i got what she was saying i asked her a few more questions and she's not only very intelligent but she's so personable. She's seriously amazing and made my day! She made my baking experience easier and when you understand what's going on with your money your life is easier! Thank you rochelle and bank of america