I had a fire in my home on 26 nov 12. My insurance company issued me a check that was promptly endorsed then sent via overnight service to banboa offices located in california as i was instructed to do. Confirmation of the check receipt by boa was received on 07 dec. I was told initially when i called to report the property lost in late nov that the processing of the insurance check would be 3 business days after boa received it. I expected base on that to have received a disbursement by 14 or 15 dec since i called and requested over night service back to me. I am currently displaced living in a hotel room with my three minor children and i am a military member has to depart for a training assignment in virginia from 08 jan 13 to 24 april 13. I explained my limited time to get my home repaired and to get my children settled due to my military obligations to the numerous representatives. I was assured on four occasions when i spoke with a boa representative that the check will be or was sent which was a lie. I took a week off from work for nothing. I sat on my property twice from 0800 oâ?? Clock to 3pm waiting outside on a bench in my yard (as i could not wait in the house because it is not inhabitable currently) for the alleged check to be delivered. It never showed. They finally sent it via regular mail which i received on 22 dec so they still get interest until 24 dec. This practice is illegal. They are not entitled to collect interest on my money. That is a source of millions of dollars of revenue for them. I am filing a claim with the federal reserve and all who endure such non sense should too to send a message to them.
Minus - very low rate for cd and savings accounts. Plus - great service
We had 3 minutes worth of simple business to conduct and stephanie (branch manager) let the 2 of us sit there for 50 minutes. She knew we were there and could of easily, without any inconvenience to anybody, taken care of us and we could have been there less than 10 minutes. We have had business account's with bofa for several years and would not recommend (at least this branch) to anyone. Stephanie works like a robot lacking simple customer service common sense. A position at the town library may be better suited for her simplistic mind.