I had a fire in my home on 26 nov 12. My insurance company issued me a check that was promptly endorsed then sent via overnight service to banboa offices located in california as i was instructed to do. Confirmation of the check receipt by boa was received on 07 dec. I was told initially when i called to report the property lost in late nov that the processing of the insurance check would be 3 business days after boa received it. I expected base on that to have received a disbursement by 14 or 15 dec since i called and requested over night service back to me. I am currently displaced living in a hotel room with my three minor children and i am a military member has to depart for a training assignment in virginia from 08 jan 13 to 24 april 13. I explained my limited time to get my home repaired and to get my children settled due to my military obligations to the numerous representatives. I was assured on four occasions when i spoke with a boa representative that the check will be or was sent which was a lie. I took a week off from work for nothing. I sat on my property twice from 0800 oâ?? Clock to 3pm waiting outside on a bench in my yard (as i could not wait in the house because it is not inhabitable currently) for the alleged check to be delivered. It never showed. They finally sent it via regular mail which i received on 22 dec so they still get interest until 24 dec. This practice is illegal. They are not entitled to collect interest on my money. That is a source of millions of dollars of revenue for them. I am filing a claim with the federal reserve and all who endure such non sense should too to send a message to them.
I went to a Bank of America branch to purchase Mexican pesos for an upcoming trip. When the teller gave me the receipt for the transaction, I saw that they were giving me a little over 7 pesos to the US dollar. At home, looked up the exchange rate for that day and it was over 14 pesos to the dollar. I called the bank and cancelled the purchase. The manager said he had already put the order in but that he would send the pesos back. When the pesos arrived, the manager called to confirm my desire to cancel. He told me that Bank of America would refund my money at a lower rate. In the end, I was charged $80.00 for this cancellation. Never use Bank of America for foreign currency purchase. Their rates are unfair and the process is rediculous