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Bank of America Customer Review

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Deemalz's Profile Image

1 out of 5 marks

Reviewed by Deemalz

Dec 23rd 2012

Bank Of America Held On To My Insurance Money To Repair My Home Collecting Interest On My Money They Are Not Entitled To

I had a fire in my home on 26 nov 12. My insurance company issued me a check that was promptly endorsed then sent via overnight service to banboa offices located in california as i was instructed to do. Confirmation of the check receipt by boa was received on 07 dec. I was told initially when i called to report the property lost in late nov that the processing of the insurance check would be 3 business days after boa received it. I expected base on that to have received a disbursement by 14 or 15 dec since i called and requested over night service back to me. I am currently displaced living in a hotel room with my three minor children and i am a military member has to depart for a training assignment in virginia from 08 jan 13 to 24 april 13. I explained my limited time to get my home repaired and to get my children settled due to my military obligations to the numerous representatives. I was assured on four occasions when i spoke with a boa representative that the check will be or was sent which was a lie. I took a week off from work for nothing. I sat on my property twice from 0800 oâ?? Clock to 3pm waiting outside on a bench in my yard (as i could not wait in the house because it is not inhabitable currently) for the alleged check to be delivered. It never showed. They finally sent it via regular mail which i received on 22 dec so they still get interest until 24 dec. This practice is illegal. They are not entitled to collect interest on my money. That is a source of millions of dollars of revenue for them. I am filing a claim with the federal reserve and all who endure such non sense should too to send a message to them.

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Other Bank of America Reviews

FloridaLawyer's Profile Image

Reviewed by FloridaLawyer

Apr 19th 2014

2 out of 5 marks

20 minutes wait to talk to customer service who gave me false info and transferred me to very rude fraud department

In spite of rising fees and some rude personnel, I have kept my accounts at Bank of America for 30 years. The rude and condescending treatment I got today is causing me to reconsider.

In February someone fraudulently charged pornographic materials on my debit card. I saw it within a few days looking at my online account. It took three different phone calls and talking with half a dozen people make a complaint and cancel my debit card, with a new card sent to me. Today I looked at my account online and I saw that Bank of America had canceled the credits they had given me for the fraudulent charges.

I called the customer service number an waited on hold for 20 minutes to talk to a representative. When I finally reached that representative, he told me that the credits had been canceled because I had failed to return paperwork to Bank of America. Since no one had told me I would receive documents which would need to be completed and returned, and I received no such documents, I was surprised. The customer service representative told me he would transfer me to the fraud department. There was another 18-minute wait. The fraud representative treated me as though I were a slow-witted three-year-old. He interrupted me when I tried to describe the problem and told me that if I checked my statements I would have seen that the merchant had given me a credit so Bank of America canceled theirs. Since I had received no communication and no funds from the merchant, I was surprised. I am a well-educated professional woman and I resent the arrogant, imperious attitude this man exhibited toward me. One would think that Bank of America could find employees who could treat customers with respect, but apparently they cannot. USAA here I come!

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lebanesedynamo's Profile Image

Reviewed by lebanesedynamo

Aug 2nd 2011

2 out of 5 marks

Terrible, ineffectual branch managers and work on the negative. They pay their employees cheaply so less service

Oh, Angeles, your ears must have been burning. On the same day as yours I had a nightmare. I have been with the bank for close to 40 years and my mother even worked them. My famly has a long-term profitable relationship with them. I have a PhD received from USC, but am non-tenured track so I lecture there when given work. This summer I decided to help a friend who runs a social service organization that helps out all refugees and teach ESL, not my original specialty but have taught overseas in the Middle East. I bought some books for my students and the County welfare dept. reimbursed them directly-- these two adult learner students did not have a bank acct. so signed over the check to me. I know lately two party checks are sticky for banks;Total amt. ontly $43.22. The teller declined my request but said she would consult her branch mgr. He marched over and said no. I called my U.S. trust manager and she said she would work it out. The branch mgr. agreed, but when I showed up his expression was that he was forced to comply. I told him I had no other out but do a second party check as these were "Arab refugees"--by the way I am of Arab American descent--but tried to explain to him that they were hesitant to cash in the Orange County welfare check, could they just sign it over to me. The manager, not a person of color, but white, chastized me for blurting out to the teller that they were refugees and I am offending anyone Arab descent walking in. I told him do you realize I am of Arab American descent on my paternal side. It was close to 6pm and no customers were in the branch. Sorry mgr. that is what the U.S. State Dept. labels anyone who had to flee their country and my Palestinian friend who runs the agency refers to them as such as well. After the deposit was made he threaten to not deposit it Essentially reading behind the lines we of Arab descent are not supposed to admit what we are. He was infuriated as I usurped his Napoleonic power.

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