I had a fire in my home on 26 Nov 12. My insurance company issued me a check that was promptly endorsed then sent via overnight service to BanBoA offices located in California as I was instructed to do. Confirmation of the Check receipt by BoA was received on 07 Dec. I was told initially when I called to report the property lost in late Nov that the processing of the insurance check would be 3 business days after BoA received it. I expected base on that to have received a disbursement by 14 or 15 Dec since I called and requested over night service back to me.
I am currently displaced living in a hotel room with my three minor children and I am a military member has to depart for a training assignment in Virginia from 08 Jan 13 to 24 April 13. I explained my limited time to get my home repaired and to get my children settled due to my military obligations to the numerous representatives.
I was assured on four occasions when I spoke with a BoA representative that the check will be or was sent which was a lie. I took a week off from work for nothing. I sat on my property twice from 0800 oâ??clock to 3pm waiting outside on a bench in my yard (as I could not wait in the house because it is not inhabitable currently) for the alleged check to be delivered. It never showed. They finally sent it via regular mail which I received on 22 Dec so they still get interest until 24 Dec.
This practice is illegal. They are not entitled to collect interest on my money. That is a source of millions of dollars of revenue for them. I am filing a claim with the Federal Reserve and all who endure such non sense should too to send a message to them.
Received a statement February, 2014. Called, canceled credit card. More statements, same annual fee, but now with interest charges. Contacted customer service at phone number on statement-on hold 75 minutes, gave up. Chatted on line with Peter. He was unable to help. His supervisor- unable to help. Called again, talked to Ray. He was rude and condescending. He informed me that had I canceled the card on 2/6 instead of 2/16 I would not have been charged. It didn't matter that I closed the account, I still had to pay the fee, and the account is now "past due". He said that I was wrong to think that I could just contact customer service and they would resolve my problem. He also said that it didn't matter who I spoke to within the entire Bank of America Corporation, no one would help me out. This is exactly what transpired, all of it is true and per my experience I would have no further dealings with them in the future and plan to dispute these charges.
I walked to merchant window without knowing that it closes at 4pm . Me Alex told me get into regular line very rudely as I have made a very big mistake. I hope he will learn to talk to customers better. My teller was very nice.