I had a fire in my home on 26 Nov 12. My insurance company issued me a check that was promptly endorsed then sent via overnight service to BanBoA offices located in California as I was instructed to do. Confirmation of the Check receipt by BoA was received on 07 Dec. I was told initially when I called to report the property lost in late Nov that the processing of the insurance check would be 3 business days after BoA received it. I expected base on that to have received a disbursement by 14 or 15 Dec since I called and requested over night service back to me.
I am currently displaced living in a hotel room with my three minor children and I am a military member has to depart for a training assignment in Virginia from 08 Jan 13 to 24 April 13. I explained my limited time to get my home repaired and to get my children settled due to my military obligations to the numerous representatives.
I was assured on four occasions when I spoke with a BoA representative that the check will be or was sent which was a lie. I took a week off from work for nothing. I sat on my property twice from 0800 oâ??clock to 3pm waiting outside on a bench in my yard (as I could not wait in the house because it is not inhabitable currently) for the alleged check to be delivered. It never showed. They finally sent it via regular mail which I received on 22 Dec so they still get interest until 24 Dec.
This practice is illegal. They are not entitled to collect interest on my money. That is a source of millions of dollars of revenue for them. I am filing a claim with the Federal Reserve and all who endure such non sense should too to send a message to them.
Wait time is the longest of any other banks
Customer Service reps have left me waiting various times for up to 10 minutes (which is ridiculous in this tech age)
I get nowhere half the time and just give up on my rep and call back so I can get another rep to help
Reps have outdated web help
After putting up with more and more new fees showing up, typically without explanation or advance warning in understandable English, I have come to the conclusion that Bank of America only sees my company as their opportunity to pile on more fees so as to increase their profits. When I called yesterday to complain about the latest surprise on my small business statement, I got shoveled from one person who said he did not know to another person in another department who said that she did not know to another person who finally said he had specific knowledge that this new fee was being charged in error and he could help me with it as soon as he consulted with his manager while putting me on hold. The moment he put me on hold, the lousy Bank of America call system dropped the call AND HE DID NOT CALL ME BACK. After waiting 25 minutes I started the whole process over again but achieved no resolution for my issue. I DID LEARN THE FOLLOWING IMPORTANT OPERATING POLICY FOR THE BANK OF AMERICA CUSTOMER SERVICE CALL CENTERS: IF THE CALL GETS DROPPED, THE BofA PERSON IS PROHIBITED FROM CALLING ME BACK. HE/SHE HAS ZERO ABILITY TO ORIGINATE AN OUTBOUND CALL AND FURTHERMORE THE MOMENT MY CALL GOT DROPPED, HE WAS SWITCHED OVER TO A NEW IN-BOUND CALL FROM ANOTHER ABOUT-TO-BE-FRUSTRATED-AGAIN BofA CUSTOMER.
US Bank does not operate their call centers this way. That is where I am now taking my company business and I recommend that readers of this posting do likewise.