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MyBankTracker rated Bank of America based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.

B+

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Bank of America Customer Review

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AMI's Profile Image

2 out of 5 marks

Reviewed by AMI

Jun 8th 2012

Chat Online In BoS Is Useless

Some of boa chat support representatives are intentionally rude and impolite. When i asked them when would my e-statement be generated for this month, which i need for a mortgage loan, they kept me waiting and transferring chat to different people. And one with name kevin took 15 mins to respond and asked me a question which i don't remember.

He asked me address of the banking center where i opened this account. He made it clear complete address. How would i remember the bank address where i opened the account with zip code? It's been 5 years since i moved to different places. When i insisted to ask a different question. He was rude and told me "privacy and security concerns" he cannot tell the details.

Is this review helpful? ▲ Yes 1 ▼ No 0

Other Bank of America Reviews

Ihatetowaitsolong's Profile Image

Reviewed by Ihatetowaitsolong

May 22nd 2015

1 out of 5 marks

Only one bank teller working at all times. Very long wait!

This bank only has one bank teller working at all times. There are other people working in the bank. But no one will open up a second bank teller window when the line gets long! The wait time is very long when this happens.

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isaisa's Profile Image

Reviewed by isaisa

May 26th 2015

1 out of 5 marks

Worse Bank to have a Credit Card

Bank of America freeze my credit card account and they are so bad that every time I called customer service they didn't have any idea the reason of the hold, I never had any late payments and always pay the full amount of balance every month. After 3 months of calling I finally closed the account, but this is the type of bank that do not care about the customer....

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