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Bank of America Customer Review

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AMI's Profile Image

2 out of 5 marks

Reviewed by AMI

Jun 8th 2012

Chat online in BOA is useless

Some of BOA chat support representatives are intentionally rude and impolite. When i asked them when would my e-statement be generated for this month, which i need for a mortgage loan, they kept me waiting and transferring chat to different people.And one with name kevin took 15 mins to respond and asked me a question which i don't remember.

He asked me address of the banking center where i opened this account. He made it clear complete address. How would i remember the bank address where i opened the account with zip code? It's been 5 years since i moved to different places. When i insisted to ask a different question. He was rude and told me "privacy and security concerns" he cannot tell the details.

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Other Bank of America Reviews

jjones's Profile Image

Reviewed by jjones

Jul 26th 2014

1 out of 5 marks

Please take my payment for my Credit Card !!!

From October 2012 to March 2013, Bank of America would have many excuses not to process my payment for my credit card bill. I would call customer service to pay part of that bill. I gave them my personal checking account number , (located on the front of my checks.). the next following month, I checked my bank statement and no payment was made to Bank of America. I called Bank of America to find out why the amount was not applied on my account. The customer service rep. told me that i gave them the wrong number on the check. I asked them that they should have call, e-mail, or text me of this problem. (COME ON), I think that I can read numbers on the bottom of a check, (Routing numbers). so I gave them the complete routing numbers again. And again the same thing happened again. This went on for at least 5 months. Finally I was able to pay, (IN FULL), the whole amount. now I have a bad credit mark on my credit score and they will not take them off because they show their records as accurate. Maybe this is a way to make extra money from late fees.

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mandylance's Profile Image

Reviewed by mandylance

Jul 25th 2014

5 out of 5 marks

what a great bank

I have always enjoyed doing business with bank of America. They are always able to give me quick and accurate info regarding my accounts. The ATM is also my favorite thing about this bank. I rarely ever have to go into the bank, the atm can do everything. I have been doing business with them since 2010 and plan on doing business with them for another 10 years.

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