Some of BOA chat support representatives are intentionally rude and impolite. When i asked them when would my e-statement be generated for this month, which i need for a mortgage loan, they kept me waiting and transferring chat to different people.And one with name kevin took 15 mins to respond and asked me a question which i don't remember.
He asked me address of the banking center where i opened this account. He made it clear complete address. How would i remember the bank address where i opened the account with zip code? It's been 5 years since i moved to different places. When i insisted to ask a different question. He was rude and told me "privacy and security concerns" he cannot tell the details.
It is never easy to pay your monthly payment to Bank of America Credit CArd. I used to have problem in the past and still now. BOA cancelled my previous credit card while I applied for the new one but it still shows up on my online account. The representative said that it will continue showing u on online account although it was cancelled. That being said, I made payment for the new account which was processed towards the old account. I have tried contacting them. First of all , it takes forever to answer the call. Then they say they will fix it and don't. When you call again, its like they have no idea what you are talking about. I have talked to 5 people so far and none of them have been able to resolve the problem. Once I have paid my balance, I will close the credit card and never ever apply for BOA credit card ever again. I use Citi, Discover, AMEX, local bank credit card and never even had single problem with other credit card.
I just don;t like how BOA handles things. This is just ridiculous.
I received notification my card was compromised. I called in and found out it would take several days to get a new card and I was going on vacation so that would not work. Went into branch to get temporary card. Spent an hr and finally received temporary card. I used it at ATM-It worked fine. got back to work and called to flag acct that I would b traveling outside of U.S. The card had wrong expiration date entered! I called cust service-they said I had to go back to bank and get new one issued! Ok to save time, I called branch to speak to the rep who helped me. The manager Dina was a totally RUDE individual. She did not let me explain the problem or speak with the rep. She never empathized with the frustration I was having trying to get a temporary card. I was calling to expedite the new card again, so I could just come in give them the old card and sign and pick up new card so I could get it activated correctly and flag my account for my vacation to avoid future problems. Of course she pretended to take my name and number down after I insisted on having the rep call me, since she was too rude to deal with! Needless to say I never received the call back from Greg my "personal Banker" WHAT A JOKE OF CUSTOMER SERVICE! I FILED A COMPLAINT WITH B OF A AS DINA IS THE BRANCH MANAGER. I I could give them a negative 0 I would! She made a problematic situation more difficult and frustrating instead of helping me resolve the issue...