Some of BOA chat support representatives are intentionally rude and impolite. When i asked them when would my e-statement be generated for this month, which i need for a mortgage loan, they kept me waiting and transferring chat to different people.And one with name kevin took 15 mins to respond and asked me a question which i don't remember.
He asked me address of the banking center where i opened this account. He made it clear complete address. How would i remember the bank address where i opened the account with zip code? It's been 5 years since i moved to different places. When i insisted to ask a different question. He was rude and told me "privacy and security concerns" he cannot tell the details.
I've been with BofA since 1977, when I was 15. It used to be a great bank, when it was owned in San Francisco. Since it was sold to whatever company in North Carolina, it has spiraled downhill especially in customer service. Absolute nightmare stuff. They literally fuck up everything and lie to you about what they'll do, and then when they don't do it and you call them on it, they say they can't do it. Seriously, worst bank on earth. On Monday, I will end 36 years with B of A. Stay away!!!
I am rating them as 1 below because there are no negative numbers, but giving them a 1 is vastly overrating them.
Well, how shocked would you be to find out that on every check that goes out from your checking account has the ITF and the name of that person!!!! Why would a check sent out need to have that information on it???? Whose business is it who you have your money entrusted to????
Oh, if you have any questions on that account and elected not to speak with someone in another country, then plan to spend at minimum a hour and a half waiting on the phone. Please!!!!!