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MyBankTracker rated Bank of America based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.

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Bank of America Customer Review

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SexyContractor's Profile Image

3 out of 5 marks

Reviewed by SexyContractor

Jul 22nd 2012

Clueless Employees, But Very Convenient Online And Atm

The employees at this branch are nice, but the assistant manager remains absolutely clueless about nearly. Everything (all due respect, mick). However, b of a's online security, convenience, and at its atms is absolutely unmatched - too bad they seem to be the epitome of wall street greed. Also they charge fees for small business accounts, sigh.

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Other Bank of America Reviews

Katred1000's Profile Image

Reviewed by Katred1000

Mar 25th 2015

3 out of 5 marks

Rude customer service

After waiting in line 20 minutes, I was finally called over to the counter to make a deposit. The teller's name is Melissa and she was extremely rude. When I handed the deposit to her she pushed it back at me and told me to sort the money. I was confused and shocked! I said " isn't that your job?" She said no and proceeded to fold her arms and stare me down, waiting for me to sort the money. I refused so she said she couldn't help me and moved on to the next customer.

I am not one to complain and I typically try to avoid all confrontation. I have only had pleasant experiences at this bank in the past. I have never been told to sort out the money or had anyone ever flat out refuse to help me. As I understand it is not the banks policy to require customers to sort their own deposits. Maybe she was having a bad day but that is no way to treat people

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ninatest's Profile Image

Reviewed by ninatest

Apr 24th 2015

3 out of 5 marks

Gave me a starting credit card without any credit

They were very nice with their customer service on the phone.

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