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Bank of America Customer Review

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Brenda's Profile Image

1 out of 5 marks

Reviewed by Brenda

Jun 8th 2012

Credit Card Question. Spent Over 60 Minutes On The Phone!

Had signed up for a bonus rewards program. No bonus points awarded on first statement. Took 4 people and 45 minutes to get to a person who could help. After he researched the question, it'd been close to an hour. Asked for a supervisor... 15 minutes and two people later, spoke to one who could offer no compensation from a rewards point standpoint. (other credit card companies with rewards can offer accommodation points for extreme inconvenience to customers. ) over an hour of my time is worth nothing to them. I'm done. Won't cancel the card (negative impact on credit score), but will on occasion use the card, minimally ($1 at a time... ).

Very poor customer service!!

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Other Bank of America Reviews

karetu's Profile Image

Reviewed by karetu

Nov 16th 2014

4 out of 5 marks

Mostly Good

Minus - very low rate for cd and savings accounts. Plus - great service

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mjsmesa's Profile Image

Reviewed by mjsmesa

Nov 13th 2014

1 out of 5 marks

1904 N Lindsay Mesa Az. Poor Cust Ser Mgr Lacks Common Sense

We had 3 minutes worth of simple business to conduct and stephanie (branch manager) let the 2 of us sit there for 50 minutes. She knew we were there and could of easily, without any inconvenience to anybody, taken care of us and we could have been there less than 10 minutes. We have had business account's with bofa for several years and would not recommend (at least this branch) to anyone. Stephanie works like a robot lacking simple customer service common sense. A position at the town library may be better suited for her simplistic mind.

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