Had signed up for a bonus rewards program. No bonus points awarded on first statement. Took 4 people and 45 minutes to get to a person who could help. After he researched the question, it'd been close to an hour. Asked for a supervisor... 15 minutes and two people later, spoke to one who could offer no compensation from a rewards point standpoint. (other credit card companies with rewards can offer accommodation points for extreme inconvenience to customers. ) over an hour of my time is worth nothing to them. I'm done. Won't cancel the card (negative impact on credit score), but will on occasion use the card, minimally ($1 at a time... ).
Very poor customer service!!
After being with BOA for years they decided to transfer or sell our Mortgage to a Debt Collector Selene Finance. We had never paid late or missed a payment in years. Bank of America and Selene Finance are not worth doing any business with. Watch out!