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MyBankTracker rated Bank of America based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.

B

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Bank of America Customer Review

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Brenda's Profile Image

1 out of 5 marks

Reviewed by Brenda

Jun 8th 2012

Credit Card Question. Spent Over 60 Minutes On The Phone!

Had signed up for a bonus rewards program. No bonus points awarded on first statement. Took 4 people and 45 minutes to get to a person who could help. After he researched the question, it'd been close to an hour. Asked for a supervisor... 15 minutes and two people later, spoke to one who could offer no compensation from a rewards point standpoint. (other credit card companies with rewards can offer accommodation points for extreme inconvenience to customers. ) over an hour of my time is worth nothing to them. I'm done. Won't cancel the card (negative impact on credit score), but will on occasion use the card, minimally ($1 at a time... ).

Very poor customer service!!

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Other Bank of America Reviews

johnjo's Profile Image

Reviewed by johnjo

Feb 22nd 2015

1 out of 5 marks

Poor Service To Valued Customer

MBNA as it is known in UK, do not take a credit card out with this company, i had one for many years but following a complaint from me, the complaint was handled poorly, they do not admit when they are clearly in the wrong and referred me to credit reference agencies. The tone of customer service staff was apalling, they refused to accept any liability, so i closed the account. Beware, if in uk look elsewhere for credit cards, not mbna if you want a good service.

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sramirez22's Profile Image

Reviewed by sramirez22

Feb 19th 2015

1 out of 5 marks

Late Charge Fee For No Reason

The government loves Bank of America. So obviously, this review doesn't change anything but i think i should write it anyways. I was charged a late fee on my credit card account even though i scheduled an automatic payment online using the banking system. I have always done this, years and years, but this time, even though i scheduled it two days before it was due, it did not go through. I called the credit card number and although the service representative was very nice and helpful, she did not waive the fee as a courtesy.

You do not receive an email confirmation of the scheduled payment so the bank does not have a record and neither do i. My history however, shows that i have never been late on a payment (the representative told me this) but of course, a company that cheats and lies millions of people in the country, can't provide a courtesy removal of the fee. I ended up making the payment, but will no longer use my card as they do not deserve the interest i pay them. I kept my account on zero balance for 3-4 years and only recently began using it. Big mistake.

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