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MyBankTracker rated Bank of America based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.

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Bank of America Customer Review

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Brenda's Profile Image

1 out of 5 marks

Reviewed by Brenda

Jun 8th 2012

Credit Card Question. Spent Over 60 Minutes On The Phone!

Had signed up for a bonus rewards program. No bonus points awarded on first statement. Took 4 people and 45 minutes to get to a person who could help. After he researched the question, it'd been close to an hour. Asked for a supervisor... 15 minutes and two people later, spoke to one who could offer no compensation from a rewards point standpoint. (other credit card companies with rewards can offer accommodation points for extreme inconvenience to customers. ) over an hour of my time is worth nothing to them. I'm done. Won't cancel the card (negative impact on credit score), but will on occasion use the card, minimally ($1 at a time... ).

Very poor customer service!!

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Other Bank of America Reviews

Katred1000's Profile Image

Reviewed by Katred1000

Mar 25th 2015

3 out of 5 marks

Rude customer service

After waiting in line 20 minutes, I was finally called over to the counter to make a deposit. The teller's name is Melissa and she was extremely rude. When I handed the deposit to her she pushed it back at me and told me to sort the money. I was confused and shocked! I said " isn't that your job?" She said no and proceeded to fold her arms and stare me down, waiting for me to sort the money. I refused so she said she couldn't help me and moved on to the next customer.

I am not one to complain and I typically try to avoid all confrontation. I have only had pleasant experiences at this bank in the past. I have never been told to sort out the money or had anyone ever flat out refuse to help me. As I understand it is not the banks policy to require customers to sort their own deposits. Maybe she was having a bad day but that is no way to treat people

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ninatest's Profile Image

Reviewed by ninatest

Apr 24th 2015

3 out of 5 marks

Gave me a starting credit card without any credit

They were very nice with their customer service on the phone.

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