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Bank of America Customer Review

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Brenda's Profile Image

1 out of 5 marks

Reviewed by Brenda

Jun 8th 2012

Credit card question--spent over 60 minutes on the phone!!!

Had signed up for a bonus rewards program. No bonus points awarded on first statement. Took 4 people and 45 minutes to get to a person who could help. After he researched the question, it'd been close to an hour. Asked for a supervisor...15 minutes and two people later, spoke to one who could offer no compensation from a rewards point standpoint. (Other credit card companies with rewards can offer accommodation points for extreme inconvenience to customers.) Over an hour of my time is worth nothing to them. I'm done. Won't cancel the card (negative impact on credit score), but will on occasion use the card, minimally ($1 at a time...). VERY POOR CUSTOMER SERVICE!!

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Other Bank of America Reviews

jjones's Profile Image

Reviewed by jjones

Jul 26th 2014

1 out of 5 marks

Please take my payment for my Credit Card !!!

From October 2012 to March 2013, Bank of America would have many excuses not to process my payment for my credit card bill. I would call customer service to pay part of that bill. I gave them my personal checking account number , (located on the front of my checks.). the next following month, I checked my bank statement and no payment was made to Bank of America. I called Bank of America to find out why the amount was not applied on my account. The customer service rep. told me that i gave them the wrong number on the check. I asked them that they should have call, e-mail, or text me of this problem. (COME ON), I think that I can read numbers on the bottom of a check, (Routing numbers). so I gave them the complete routing numbers again. And again the same thing happened again. This went on for at least 5 months. Finally I was able to pay, (IN FULL), the whole amount. now I have a bad credit mark on my credit score and they will not take them off because they show their records as accurate. Maybe this is a way to make extra money from late fees.

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mandylance's Profile Image

Reviewed by mandylance

Jul 25th 2014

5 out of 5 marks

what a great bank

I have always enjoyed doing business with bank of America. They are always able to give me quick and accurate info regarding my accounts. The ATM is also my favorite thing about this bank. I rarely ever have to go into the bank, the atm can do everything. I have been doing business with them since 2010 and plan on doing business with them for another 10 years.

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