I recently tried to open a business account there and the management knew less than the tellers about the requirements. It took me several trips back and forth to the bank just to open the account and even now when I ask questons about banking rules, no one seems to know the answers and they have to call the main branch so you waste an hour there.
I have never had a bad experience at this bank until today, i have been with this bank for about 7 years because they showed me loyalty and it was a good bank until now. They made an error in their system and blame it on me, they said it was our fault that the problem happened and that they weren't going to do anything about it. I thought because i have been with this bank for so many years they were going to help me and solve the problem because it wasn't a small problem.. we are talking about money loss, but no.. the ignorant manager wasn't professional at all and was very rude. He had no idea what was going on and he didn't have the efficiency or knowledge of the situation and took a very "dumb" decision. I just want to let those know who have an account in this bank that they have ignorant management that do not try to satisfy their costumers even though they have been with them for a long time. I automatically cancelled all my accounts in this bank because they SUCK.