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Bank of America Customer Review

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Austinbusnessman's Profile Image

1 out of 5 marks

Reviewed by Austinbusnessman

Jul 24th 2012

Customer service has deteriorated substantially at the Arboretum Branch in Austin along with incompetent management.

I recently tried to open a business account there and the management knew less than the tellers about the requirements. It took me several trips back and forth to the bank just to open the account and even now when I ask questons about banking rules, no one seems to know the answers and they have to call the main branch so you waste an hour there.

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Other Bank of America Reviews

Lizvani's Profile Image

Reviewed by Lizvani

Jan 21st 2015

1 out of 5 marks

Very Disappointed!

I will be closing my account as soon as i pay off my credit card. I have several cards with direct payments and as we all know that do to the economy i only work two days a week! My intension is to pay but how can anyone survive with two days?! And than be charged late fees? I called to be refunded cash that i don't have and wasn't helped. Instead i was offered other options that charged a fee.

What point of not being able to afford the late fee didn't they get? How am i being helped! Very disappointed! I will be sure to make a point that bank america doesn't help those who are struggling. I called with a problem and there was no solution after i got off the phone wih the representative and manager. They told me since it wasn't the banks error i couldn't be refunded.. I didn't say it was the banks error. I just did have cash in hand until two days later!

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viking1942's Profile Image

Reviewed by viking1942

Jan 21st 2015

1 out of 5 marks

Help With Re-Fi Loan

I am refinancing my mortgage for a lower rate. I went into this branch asking for help and all i was told was that they no longer had a loan officer so i sat in the lobby filling out paper work and all i wanted was for someone to go over it so i didn't make any mistakes. No one would help me and as it turned out some of the paper work did not fax properly and i had to go back and sign additional forms.

I have been with b of a for 14 yrs. And i find this service worse than sad. If i had not gone this far with the loan process i would have gone to another bank and closed out all my accounts with b of a. To have a loan officer call me at 9pm on a friday night is beyond the pale. Something has to be done to keep customers satisfied.

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