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Austinbusnessman's Profile Image

1 out of 5 marks

Reviewed by Austinbusnessman

Jul 24th 2012

Customer service has deteriorated substantially at the Arboretum Branch in Austin along with incompetent management.

I recently tried to open a business account there and the management knew less than the tellers about the requirements. It took me several trips back and forth to the bank just to open the account and even now when I ask questons about banking rules, no one seems to know the answers and they have to call the main branch so you waste an hour there.

Is this review helpful? ▲ Yes 1 ▼ No 0

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Mafeyos3's Profile Image

Reviewed by Mafeyos3

Nov 29th 2014

1 out of 5 marks

Ignorant management

I have never had a bad experience at this bank until today, i have been with this bank for about 7 years because they showed me loyalty and it was a good bank until now. They made an error in their system and blame it on me, they said it was our fault that the problem happened and that they weren't going to do anything about it. I thought because i have been with this bank for so many years they were going to help me and solve the problem because it wasn't a small problem.. we are talking about money loss, but no.. the ignorant manager wasn't professional at all and was very rude. He had no idea what was going on and he didn't have the efficiency or knowledge of the situation and took a very "dumb" decision. I just want to let those know who have an account in this bank that they have ignorant management that do not try to satisfy their costumers even though they have been with them for a long time. I automatically cancelled all my accounts in this bank because they SUCK.

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timothy B's Profile Image

Reviewed by timothy B

Mar 22nd 2009

3 out of 5 marks

Thieves with a Liscense

That sums it all up!

Is this review helpful? ▲ Yes 10 ▼ No 1

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