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I recently tried to open a business account there and the management knew less than the tellers about the requirements. It took me several trips back and forth to the bank just to open the account and even now when I ask questons about banking rules, no one seems to know the answers and they have to call the main branch so you waste an hour there.
After waiting in line 20 minutes, I was finally called over to the counter to make a deposit. The teller's name is Melissa and she was extremely rude. When I handed the deposit to her she pushed it back at me and told me to sort the money. I was confused and shocked! I said " isn't that your job?" She said no and proceeded to fold her arms and stare me down, waiting for me to sort the money. I refused so she said she couldn't help me and moved on to the next customer.
I am not one to complain and I typically try to avoid all confrontation. I have only had pleasant experiences at this bank in the past. I have never been told to sort out the money or had anyone ever flat out refuse to help me. As I understand it is not the banks policy to require customers to sort their own deposits. Maybe she was having a bad day but that is no way to treat people