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Bank of America Customer Review

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Austinbusnessman's Profile Image

1 out of 5 marks

Reviewed by Austinbusnessman

Jul 24th 2012

Customer service has deteriorated substantially at the Arboretum Branch in Austin along with incompetent management.

I recently tried to open a business account there and the management knew less than the tellers about the requirements. It took me several trips back and forth to the bank just to open the account and even now when I ask questons about banking rules, no one seems to know the answers and they have to call the main branch so you waste an hour there.

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Other Bank of America Reviews

reviewnews's Profile Image

Reviewed by reviewnews

Aug 29th 2014

1 out of 5 marks

WORST bank in America!

They just take EXTRA charges when ever they want. Then go to a dispute and you never get money back. Been disputing a charge since April... 5 months later paid for it again. Paid twice for something I sent back with tracking number and they double charge me. Worst bank in the USA.. they need to go bankrupt but won't because they double charge their customers

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sdill's Profile Image

Reviewed by sdill

Aug 2nd 2014

1 out of 5 marks

Still Ongoing & gotten worse-BofA cred card

See other sdill post--- Update... after my 3 month nightmare. Still no resolution. I had to reapply for my card to be opened. They pulled me 3 times, making my credit score go even lower. They did reopen it to exactly the same way it was. No changes in % or anything. August stmnt had all charges reversed and yet still showed a cash advance with new % added. They were supposed to take away the cash advance thus no new %. They credited it back last month. I need to call again for have the cash advance and new % removed. I am exhausted by their mistakes and lies. But I will not give up. I still have 2 delinquent payments on my credit report, 3 hard inquires, a closing, and a reopening. They are the WORST EVER EVER! Estimate total hours spent 15+ and 20+ phone calls so far. WORST credit card bank EVER. Eleven years I spent with these incompetent, lying, jerks. I have spoken with many supervisors that don't care either. Friends have closed $20,000.+ in accounts and loans so far. I tell everyone about B of A.

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