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Bank of America Customer Review

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Austinbusnessman's Profile Image

1 out of 5 marks

Reviewed by Austinbusnessman

Jul 24th 2012

Customer service has deteriorated substantially at the Arboretum Branch in Austin along with incompetent management.

I recently tried to open a business account there and the management knew less than the tellers about the requirements. It took me several trips back and forth to the bank just to open the account and even now when I ask questons about banking rules, no one seems to know the answers and they have to call the main branch so you waste an hour there.

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SeaShell's Profile Image

Reviewed by SeaShell

Jul 23rd 2014

1 out of 5 marks

No brainers! worst Customer service/respect

I was out of city and used my Credit card once. the day after I received a call with no introduction that said Your Debit card closed Then I couldn't see my credit account online when I came back I called the bank and I was told that was for security Well who's security? mine or the potential thieve? Imagine another person used my card in another city. You Blocked me online, not to be able to see what's happening to my account while the card is still OK to be used by who ever You kidding me?? They could at least call me and check if it was me?? At the end I see a "maintenance fee" charged in my account too ,which I don't know why is that?

More over, when look at my activities on line, any time in this couple of days I used my credit card , it shows the Type as "Cash Advance" not the regular. Cash Advance from a credit card has charges!!!!!! No wonder why they never blocked the card.

I emailed the bank from the contact page within the bank account-online. They responded back to me almost in 1 week that I have to log in my account and send email from the secure page within my account / online.

Didn't I just do that?!?! so pissed off.

Contacted CEO office. no difference ...

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rtgallagher11hotma's Profile Image

Reviewed by rtgallagher11hotma

Jul 22nd 2014

2 out of 5 marks

Pretty iffy

-Weird fees

-Customer service will tell you one thibg but other agent will tell something totally different

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