I've been a b of a customer for 15 years. I went to speak to a mortgage officer for an approval for a new home loan. I was told he would be back to me within 24 hours. 24 hours turned into a week. We were very excited to move along with purchasing our first home. We decided to seek another lender and had immediate follow up with a pre approval within 2 days. We still hadn't heard from bank of america (cong vuong). Now i receive an email after a week from (the mortgage officer) cong that he left voicemails.
Interesting that only his phone calls or voicemails weren't registered on my phone but every other business and personal call had come through. I believe he was delayed then lied to cover up his inadequate response. B of A further makes it more difficult to log a complaint via their website as there isn't a place to log a complaint. Another large bank that doesn't care about their customers. Merely superficial do they act caring. Go with a credit union.
Bunch of frauds. I put my cash on checking account. I want to by a house on it. On next day they disappeared. They hold it with out any explanation and reason. Nobody can expalin nothing. And staff talking with you and asking a questions in the way like it is you who have stole from them not them from you!
I recently had an issue with a creditor withdrawing unauthorized funds. I used the online chat was helped through the process of applying for a new debit card to ensure no further drafts were taken out and then given the claim number to get the money back. The person i chatted with waived the $5 fee for a new debit card and sent it right away and was helpful and personable the whole time.
The person i spoke with about the claim was very helpful and efficient. I have dealt with two banks before and by far this was the easiest claim i have ever made. The money will be in my account tomorrow which is wonderful for someone living paycheck to paycheck!! The level of professionalism and empathy i have received during this and other transactions have made me a customer for life.