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Bank of America Customer Review

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Orth's Profile Image

1 out of 5 marks

Reviewed by Orth

Jan 15th 2013

Delayed Follow Up

I've been a b of a customer for 15 years. I went to speak to a mortgage officer for an approval for a new home loan. I was told he would be back to me within 24 hours. 24 hours turned into a week. We were very excited to move along with purchasing our first home. We decided to seek another lender and had immediate follow up with a pre approval within 2 days. We still hadn't heard from bank of america (cong vuong). Now i receive an email after a week from (the mortgage officer) cong that he left voicemails.

Interesting that only his phone calls or voicemails weren't registered on my phone but every other business and personal call had come through. I believe he was delayed then lied to cover up his inadequate response. B of A further makes it more difficult to log a complaint via their website as there isn't a place to log a complaint. Another large bank that doesn't care about their customers. Merely superficial do they act caring. Go with a credit union.

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Other Bank of America Reviews

vicky39's Profile Image

Reviewed by vicky39

Jan 29th 2015

1 out of 5 marks

Provide privacy information and let any people take money

Bank of America provide all the information to any person that they said is legal, my husband s.s. was scan from someone else with T-Mobile and he got a debt on collection, when he never has phone from T-Mobile, now that collection when to "legal Process" and they couldn't go to his bank to take that money because his bank protect his information, Bank of AMerica provide all the information and let other people take my money because my husband is in my bank account, is that fear?? they said they cant do anything because was "legal".

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Brit's Profile Image

Reviewed by Brit

Dec 1st 2012

5 out of 5 marks

I Had The Best Customer Service Experience Of My Life!

I am 21 and opened 2 credit cards online without reading anything about them. I always pay my bills a week before they're due because i have anxiety about late payments and bad credit. I didn't understand how i paid my bill early but didn't have the full available credit so i called bank of america customer service. Rochelle was beyond amazing and i hold client service very high and she surpassed my standards!

I did not understand the issue whatsoever and she patiently explained it in like 20 different ways until i completely understood, she even offered to transfer me to someone who could help me further if she wasn't capable of doing so. After i got what she was saying i asked her a few more questions and she's not only very intelligent but she's so personable. She's seriously amazing and made my day! She made my baking experience easier and when you understand what's going on with your money your life is easier! Thank you rochelle and bank of america

Is this review helpful? ▲ Yes 2 ▼ No 1

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