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MyBankTracker rated Bank of America based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.

B+

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Bank of America Customer Review

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Orth's Profile Image

1 out of 5 marks

Reviewed by Orth

Jan 15th 2013

Delayed Follow Up

I've been a b of a customer for 15 years. I went to speak to a mortgage officer for an approval for a new home loan. I was told he would be back to me within 24 hours. 24 hours turned into a week. We were very excited to move along with purchasing our first home. We decided to seek another lender and had immediate follow up with a pre approval within 2 days. We still hadn't heard from bank of america (cong vuong). Now i receive an email after a week from (the mortgage officer) cong that he left voicemails.

Interesting that only his phone calls or voicemails weren't registered on my phone but every other business and personal call had come through. I believe he was delayed then lied to cover up his inadequate response. B of A further makes it more difficult to log a complaint via their website as there isn't a place to log a complaint. Another large bank that doesn't care about their customers. Merely superficial do they act caring. Go with a credit union.

Is this review helpful? ▲ Yes 2 ▼ No 0

Other Bank of America Reviews

Casey2145's Profile Image

Reviewed by Casey2145

Mar 25th 2015

1 out of 5 marks

Ridiculous fees. Not worth it

I had an account for a couple years now and I just decided to close my account. They told me that I could no longer have my online banking account because it was not offered also they told me that because I was 23 I did not qualify for student discount even though I guess people only go to college until the 23. What really made me want to close it was the ridiculous overdraft charges. A whole $100 in overdraft charges for a $27 transaction talk about ridiculous. Then when I called to speak to them about it the lady I spoke to was very rude and supervise it was also not helpful at all he just kept repeating the same thing saying that when you overdraft charge they charge you a fee like I know that! I'm not an idiot.

Is this review helpful? ▲ Yes 1 ▼ No 0

Larry370's Profile Image

Reviewed by Larry370

Mar 19th 2015

2 out of 5 marks

Poor Customer Service

My wife and I have been BoA customers for more than 20 years and recently tried to open a joint savings account using funds from our joint checking account. Amazingly, if you walk into the local branch, both individuals have to be present to open the joint account. Yet, if you apply online - I could open the account providing all the necessary identity verification information for both but they would not add my wife to the savings account without speaking to her by phone. Really? Can the bank not see that she is a joint account holder of the account that would have funded the savings account? Then, they ask me for my email address when I advised them to cancel the savings account application? Really? You don't see that information BoA? (You email me routinely.) The online Bank savings account processor was less than stellar, only to be matched by her manager. OK - enough of BoA -time to move to a Bank that values the individual customer.

Is this review helpful? ▲ Yes 1 ▼ No 0

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