I've been a B of A customer for 15 years. I went to speak to a mortgage officer for an approval for a new home loan. I was told he would be back to me within 24 hours.
24 hours turned into a week.
We were very excited to move along with purchasing our first home. We decided to seek another lender and had immediate follow up with a pre approval within 2 days. We still hadn't heard from Bank of America (Cong Vuong).
Now I receive an email after a week from (the mortgage officer) Cong that he left voicemails.
Interesting that only his phone calls or voicemails weren't registered on my phone but every other business and personal call had come through.
I believe he was delayed then lied to cover up his inadequate response.
B of A further makes it more difficult to log a complaint via their website as there isn't a place to log a complaint.
Another large bank that doesn't care about their customers. Merely superficial do they act caring.
Go with a credit union.
I closed my account Because of this branch... worst experience with this branch not one time but 3 or 4 times I been there even to cash my payroll checks they are unreal ..... because of this branch I would never open an account with BOA again..
Went to close an IRA CD - their renewal rates suck. Have done this multiple times in the past 6 months. The associate informs us that they would be withholding a 10% penalty - WRONG! Not if you reinvest in another IRA CD (which we would be with another bank). When I tried to explain that he was wrong he became irate and said, "Take your stuff and get out of my bank." Totally unprofessional. Called me an idiot. Other customers in the bank were appalled. One young man even came over to us and told BRIAN that he would be taking his business to another bank, because of the way he spoke to us. Filed a formal complaint with BofA corporate. We will be closing all of our other accounts.