I've been a B of A customer for 15 years. I went to speak to a mortgage officer for an approval for a new home loan. I was told he would be back to me within 24 hours.
24 hours turned into a week.
We were very excited to move along with purchasing our first home. We decided to seek another lender and had immediate follow up with a pre approval within 2 days. We still hadn't heard from Bank of America (Cong Vuong).
Now I receive an email after a week from (the mortgage officer) Cong that he left voicemails.
Interesting that only his phone calls or voicemails weren't registered on my phone but every other business and personal call had come through.
I believe he was delayed then lied to cover up his inadequate response.
B of A further makes it more difficult to log a complaint via their website as there isn't a place to log a complaint.
Another large bank that doesn't care about their customers. Merely superficial do they act caring.
Go with a credit union.
I called in because I made a deposit at the 2305 East Cesar E Chavez Avenue, Los Angeles, CA 90033, to make at deposit before my the day had ended, which the following day I still got a fee, there are no signs posted that you must make it before 8pm any where on that atm (Which I still have pictures of on my phone). So I called in to get it taken off of my account, both people refuse, because it applied correctly according to them. Both were extremely rude, and talked over me, just seemed like they didn't care at all, The Manager would not address my concerns at all, all he did was point be back to the terms of my account, which I pointed out to him the technology did not exist when I opened the account so they were not in my terms. he just still refused and said there online, like anyone has time to go look at every page of the online website, he did not once show any empathy and sounded like he was just having a over all bad day.
$31 it cost to order new checks. Are you serious??? Customer service is hit or miss and I have had multiple times where the 1-800 customer service has told me something to be told by the branch manager something different. Not worth the time or fees they love to charge at any opportunity! And the interest rates for savings accounts are a complete joke, don't even bother!