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Bank of America Customer Review

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Orth's Profile Image

1 out of 5 marks

Reviewed by Orth

Jan 15th 2013

Delayed follow up

I've been a B of A customer for 15 years. I went to speak to a mortgage officer for an approval for a new home loan. I was told he would be back to me within 24 hours.

24 hours turned into a week.

We were very excited to move along with purchasing our first home. We decided to seek another lender and had immediate follow up with a pre approval within 2 days. We still hadn't heard from Bank of America (Cong Vuong).

Now I receive an email after a week from (the mortgage officer) Cong that he left voicemails.

Interesting that only his phone calls or voicemails weren't registered on my phone but every other business and personal call had come through.

I believe he was delayed then lied to cover up his inadequate response.

B of A further makes it more difficult to log a complaint via their website as there isn't a place to log a complaint.

Another large bank that doesn't care about their customers. Merely superficial do they act caring.

Go with a credit union.

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Other Bank of America Reviews

htatiparthiyahooco's Profile Image

Reviewed by htatiparthiyahooco

Oct 22nd 2014

1 out of 5 marks

Worst Bank

Very poor customer service. Do credit checks with out intimating customer

Is this review helpful? ▲ Yes 1 ▼ No 0

ravibobbyreddyredd's Profile Image

Reviewed by ravibobbyreddyredd

Oct 21st 2014

1 out of 5 marks

Worst Service

While i was a student they gave me secondary account for free and later they have been charging 12 $ monthly fee and i had direct deposit setup for primary account. When i asked for refund they are saying they can't.

Who asked secondary account,they gave it for free and keep on charging since an year.

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