I've been a B of A customer for 15 years. I went to speak to a mortgage officer for an approval for a new home loan. I was told he would be back to me within 24 hours.
24 hours turned into a week.
We were very excited to move along with purchasing our first home. We decided to seek another lender and had immediate follow up with a pre approval within 2 days. We still hadn't heard from Bank of America (Cong Vuong).
Now I receive an email after a week from (the mortgage officer) Cong that he left voicemails.
Interesting that only his phone calls or voicemails weren't registered on my phone but every other business and personal call had come through.
I believe he was delayed then lied to cover up his inadequate response.
B of A further makes it more difficult to log a complaint via their website as there isn't a place to log a complaint.
Another large bank that doesn't care about their customers. Merely superficial do they act caring.
Go with a credit union.
i just want to express the frustrating experience i had with bank of america, i opened my account on july and now (oct 18, 2014) still dont have my permanent card, a total of 4 times i requested the card to be re-issued since i never got it in my mail, and now, i decided to close my business with this bank since they keep saying they will re-issue again the card, that is bad service for me. Service at the branch is ok though, but this issue with the card was very frustrating and so i will stop doing business with bank of america. At the same time in july, opened another checkings account with first tech and i got my card immediately at the branch, that was super fast and very practical. Isidro hernandez