I've been a B of A customer for 15 years. I went to speak to a mortgage officer for an approval for a new home loan. I was told he would be back to me within 24 hours.
24 hours turned into a week.
We were very excited to move along with purchasing our first home. We decided to seek another lender and had immediate follow up with a pre approval within 2 days. We still hadn't heard from Bank of America (Cong Vuong).
Now I receive an email after a week from (the mortgage officer) Cong that he left voicemails.
Interesting that only his phone calls or voicemails weren't registered on my phone but every other business and personal call had come through.
I believe he was delayed then lied to cover up his inadequate response.
B of A further makes it more difficult to log a complaint via their website as there isn't a place to log a complaint.
Another large bank that doesn't care about their customers. Merely superficial do they act caring.
Go with a credit union.
First of all, the Branch Manager does not care about the customers. If he did, he would instruct all his employees to park in the back parking spaces. The employees all park in the best parking spaces right next to the bank. Therefore, the customers get the worst parking spaces and have to walk the furtherest. I seem several elderly persons having difficulty as well as handicapp individuals having a hard time entering the bank. The least the Branch Manager can do is instruct his employees to park two rows back.
After all their cars will be parked on the lot for eight hours. The tellers are not trained well. I am a business owner and just deposited $40,000 and then had a $1000 petty cash check to cashout. She did not know how to process it. Other branches don't do it the way she processed the check, it shows up 3 x on my statement.
They should put the business teller back in place since they don't have competent tellers that know what they are doing. I had to wait 10 minutes for a simple transaction that normally takes 3 minutes at another bank or with an more experienced teller. The lines are too long.
I have had an account with this bank for several years. I recently deposited a va check from my husband's death. They not only messed up the deposit but claimed they were sending the check back to me in the form of a bank draft in 7-10 days because the atm couldn't read it. They couldn't read i guess. It overdrew my account and all they could do was hand me their business cards and say i'm sorry.
I will never do business with them again and i want everyone to know dont bank with them especially n. Monroe branch in tallahassee florida. No i will have my power turned off tomorrow and no insurance thanks to them.