I've been a B of A customer for 15 years. I went to speak to a mortgage officer for an approval for a new home loan. I was told he would be back to me within 24 hours.
24 hours turned into a week.
We were very excited to move along with purchasing our first home. We decided to seek another lender and had immediate follow up with a pre approval within 2 days. We still hadn't heard from Bank of America (Cong Vuong).
Now I receive an email after a week from (the mortgage officer) Cong that he left voicemails.
Interesting that only his phone calls or voicemails weren't registered on my phone but every other business and personal call had come through.
I believe he was delayed then lied to cover up his inadequate response.
B of A further makes it more difficult to log a complaint via their website as there isn't a place to log a complaint.
Another large bank that doesn't care about their customers. Merely superficial do they act caring.
Go with a credit union.
-Customer service will tell you one thibg but other agent will tell something totally different
Recently I started the process of refinancing my mortgage through BoA to take advantage of the HARP program. The Bank of America mortgage representative mailed a packet to me using normal USPS services. The mail was delivered to the wrong address and sat on my neighbors kitchen counter for a few days. When I finally got the packet and opened it, the top form contained my name, social security number, date of birth, home address... every piece of personal information imaginable to conduct identity theft. I brought this to the attention of the mortgage representative and the Mortgage Sales Manager and all they were concerned with was making the closing date of the refinance and they blamed the Postal Service for the problem. Normal Postal Service is best effort deliver; everyone knows this and BoA should know it as well. At the very least they should have sent my information via certified USPS mail or Fedx that requires my signature and ID for delivery when handing social security informatio and even that is not the safest method. There are many ways to secure customer's personal information these day but for some reason Bank of America is more concerned with profits and commissions and not protecting their customer's personal information.
So if anyone is going to use Bank of America for home refinancing, you should be absolutely ***afraid*** of how they will go about handling your personal information during the process....