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Bank of America Customer Review

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Orth's Profile Image

1 out of 5 marks

Reviewed by Orth

Jan 15th 2013

Delayed follow up

I've been a B of A customer for 15 years. I went to speak to a mortgage officer for an approval for a new home loan. I was told he would be back to me within 24 hours.

24 hours turned into a week.

We were very excited to move along with purchasing our first home. We decided to seek another lender and had immediate follow up with a pre approval within 2 days. We still hadn't heard from Bank of America (Cong Vuong).

Now I receive an email after a week from (the mortgage officer) Cong that he left voicemails.

Interesting that only his phone calls or voicemails weren't registered on my phone but every other business and personal call had come through.

I believe he was delayed then lied to cover up his inadequate response.

B of A further makes it more difficult to log a complaint via their website as there isn't a place to log a complaint.

Another large bank that doesn't care about their customers. Merely superficial do they act caring.

Go with a credit union.

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Other Bank of America Reviews

astrobl510's Profile Image

Reviewed by astrobl510

Sep 21st 2014

1 out of 5 marks

Actually No Stars -- They are inheritance thieves

I have been trying for over 1 year to sort out my father's estate. I keep getting the run around from the IRA, CD and Estates depts at B or A. I provide them with every document they ask for to close my parent's accounts and I am still waiting for the money. In fact, I requested that my father's trust account be closed and the funds split evenly between my brother and I as set forth in the text of his trust and the family trust. All documents were sent to the bank multiple times. David Marion, a so-called supervisor with B of A and a complete moron, had the check issued in the name of my father's trust. Now I have a worthless cashier's check drawn on B of A that no bank including B of A will cash. Effectively they have converted an account I couldn't access to into a worthless piece of toilet paper that I can not cash. I have had numerous branches and even a BMO Harris banker call them for a solution and they can't come up with a simple solution for me. I am supposed to try and re-open my father's trust (he is dead and I am not him) then I am supposed to have my brother come to Illinois from Pennsylvania to open a Family trust account at B of A so I can cash their check and distribute the funds then close the account. Apparently my brother is supposed to travel 1000 miles at his expense because they have to see him sign the documents in person. How dysfunctional is that? According to my father's trust and the family trust the money should go directly to us but no one at the bank can read. I am fed up. No one should consider putting their money in this bank or doing any other sort of business with them. The bank sucks and is full of rude, obnoxious, incompetent thieves. My parents must be rolling in their graves knowing that the little bit of money they saved hasn't been given to their children. No wonder they are paying exorbitant fines to the gov't. Apparently they need mine family's money to come up to scratch.

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Steve_in_Portland_'s Profile Image

Reviewed by Steve_in_Portland_

Apr 18th 2014

1 out of 5 marks

More un-announced account fees show up - again!

About every three months, I find a new charge on my Bank of America statement an un-announced new fee, typically $25, gouged out of the balance of one of the several accounts with this organization. Nothing is explained. They just took $25 out of my account to my detriment for the benefit of the annual bonuses of the senior management . When this happens, I take the statement into the branch where the branch manager also doesn't know why it happened, reverses the charge, changes something in "the system" and promises it won't happen again. But it does. Must be tough to work for an organization that routinely makes a liar out of you to your customers. This has happened too many times. WE ARE MOVING ALL OF OUR ACCOUNTS OUT OF BANK OF AMERICA AND NEVER DOING BUSINESS WITH THEM AGAIN. We recommend that EVERYONE in the United States do likewise and do so quickly.

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