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MyBankTracker rated Bank of America based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.

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Bank of America Customer Review

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ACG's Profile Image

1 out of 5 marks

Reviewed by ACG

Jun 11th 2012

Eye Opener!

I have finally closed my last account associated with bank of america. I banked with boa for about seven years and had several different accounts with them. While i found that at many different branches the folks who worked there usually had decent attitudes, the overall company attitude of boa has always been one long and tireless fight to ream every bit of money out of you they can. The final straw for me, and by no means the only time, was that my boa cc ended up with an outstanding balance because of a charge that didn't quite make it onto the monthly bill.

My account the ended up delinquent for just over 30 days, over $5 dollars, by the time i had reviewed my account statement it was already late. So because i, a seven year customer who had always kept my accounts up and paid all my bills, had $5 more than 30 days overdue they actually reported to a credit agency! For the next seven years i now have a black mark on my credit score! Seriously boa? I could understand it if i was behind every month, or even if it was a major payment, but over $5 dollars that i paid straight after finding out? All my boa accounts are now closed and i will no longer deal with them. I would feel more comfortable with my money stuffed in a pillowcase.

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Other Bank of America Reviews

dilla3026's Profile Image

Reviewed by dilla3026

Apr 13th 2015

1 out of 5 marks

horrible customer service

Somebody went in there bank and tricked the teller into giving them money out of my account. I called the branch and spoke to layla lucky and she was no help she didn't care to help me at all. I have recorded conversations to prove it email dilla3026@gmail.com if you need more info.

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Billyshaune's Profile Image

Reviewed by Billyshaune

Apr 10th 2015

1 out of 5 marks

worst bank ever

My father just passed and had a account there and the branch of inverness fl was the worst bank to deal with.staff was very rude and been charging my father past 6 years $ 67. for his safety deposit box and manager says he was NOT supposed to be charged and would not refund his money. And on top of that they charged to close his account.... will never use this bank or recommend it.....

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