I have finally closed my last account associated with bank of america. I banked with boa for about seven years and had several different accounts with them. While i found that at many different branches the folks who worked there usually had decent attitudes, the overall company attitude of boa has always been one long and tireless fight to ream every bit of money out of you they can. The final straw for me, and by no means the only time, was that my boa cc ended up with an outstanding balance because of a charge that didn't quite make it onto the monthly bill.
My account the ended up delinquent for just over 30 days, over $5 dollars, by the time i had reviewed my account statement it was already late. So because i, a seven year customer who had always kept my accounts up and paid all my bills, had $5 more than 30 days overdue they actually reported to a credit agency! For the next seven years i now have a black mark on my credit score! Seriously boa? I could understand it if i was behind every month, or even if it was a major payment, but over $5 dollars that i paid straight after finding out? All my boa accounts are now closed and i will no longer deal with them. I would feel more comfortable with my money stuffed in a pillowcase.
I just closed 3 accounts w/ BOA- I was charged $140 in overdraft fees even though my bank statement did not show a negative balance. I had 4 charges on my account that were pending, an automatic deposit was made and cleared 1 or 2 days before the 4 charges cleared. I called customer service- on hold for a long time then they were rude and no help, went to a branch and talked to the vice- president. He tried to tell me that when I made a charge on my account the money is taken out that second and put into a BOA holding account to wait for the merchant to request it, even if that takes 3 or 4 days. I was also told that the bank itself can see transactions on their computer that customers can't see on their personal computers. So your online banking and your bank statement are not the true records of your transactions. I asked the vice-president of the branch to please fix the problem, he flatly refused and offered no help. I told him that I would be closing my 3 accounts and spreading the word not to use his bank and why. He told me "go ahead and do whatever I needed to" he didn't care in the least. So I have lost $140 because of $124 of purchases that didn't clear until days after a $1000 paycheck cleared. Wish I could give them a lower rating but the system wouldn't let me go any lower.