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MyBankTracker rated Bank of America based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.

B+

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Bank of America Customer Review

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ACG's Profile Image

1 out of 5 marks

Reviewed by ACG

Jun 11th 2012

Eye Opener!

I have finally closed my last account associated with bank of america. I banked with boa for about seven years and had several different accounts with them. While i found that at many different branches the folks who worked there usually had decent attitudes, the overall company attitude of boa has always been one long and tireless fight to ream every bit of money out of you they can. The final straw for me, and by no means the only time, was that my boa cc ended up with an outstanding balance because of a charge that didn't quite make it onto the monthly bill.

My account the ended up delinquent for just over 30 days, over $5 dollars, by the time i had reviewed my account statement it was already late. So because i, a seven year customer who had always kept my accounts up and paid all my bills, had $5 more than 30 days overdue they actually reported to a credit agency! For the next seven years i now have a black mark on my credit score! Seriously boa? I could understand it if i was behind every month, or even if it was a major payment, but over $5 dollars that i paid straight after finding out? All my boa accounts are now closed and i will no longer deal with them. I would feel more comfortable with my money stuffed in a pillowcase.

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Other Bank of America Reviews

Ihatetowaitsolong's Profile Image

Reviewed by Ihatetowaitsolong

May 22nd 2015

1 out of 5 marks

Only one bank teller working at all times. Very long wait!

This bank only has one bank teller working at all times. There are other people working in the bank. But no one will open up a second bank teller window when the line gets long! The wait time is very long when this happens.

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isaisa's Profile Image

Reviewed by isaisa

May 26th 2015

1 out of 5 marks

Worse Bank to have a Credit Card

Bank of America freeze my credit card account and they are so bad that every time I called customer service they didn't have any idea the reason of the hold, I never had any late payments and always pay the full amount of balance every month. After 3 months of calling I finally closed the account, but this is the type of bank that do not care about the customer....

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