Overall Rating

MyBankTracker Grade

B
Customer Rating
Financial Health
Bank Fees
Bank Rates
Number of Locations
Mobile Deposits
Mobile Banking

Featured Rates

5,314
Branch Locations

Bank of America Location Map
We found branches close to you.

Add a Bank to Compare

Bank News
CIT Bank
Add
Bank Reviews
Citibank
Add
Bank News
Chase
Add
Compare Banks

Bank of America Customer Review

Post a review
ACG's Profile Image

1 out of 5 marks

Reviewed by ACG

Jun 11th 2012

Eye Opener!

I have finally closed my last account associated with bank of america. I banked with boa for about seven years and had several different accounts with them. While i found that at many different branches the folks who worked there usually had decent attitudes, the overall company attitude of boa has always been one long and tireless fight to ream every bit of money out of you they can. The final straw for me, and by no means the only time, was that my boa cc ended up with an outstanding balance because of a charge that didn't quite make it onto the monthly bill.

My account the ended up delinquent for just over 30 days, over $5 dollars, by the time i had reviewed my account statement it was already late. So because i, a seven year customer who had always kept my accounts up and paid all my bills, had $5 more than 30 days overdue they actually reported to a credit agency! For the next seven years i now have a black mark on my credit score! Seriously boa? I could understand it if i was behind every month, or even if it was a major payment, but over $5 dollars that i paid straight after finding out? All my boa accounts are now closed and i will no longer deal with them. I would feel more comfortable with my money stuffed in a pillowcase.

Is this review helpful? ▲ Yes 1 ▼ No 0

Other Bank of America Reviews

den125992gmailcom's Profile Image

Reviewed by den125992gmailcom

Oct 31st 2014

1 out of 5 marks

Money Fraud

Bunch of frauds. I put my cash on checking account. I want to by a house on it. On next day they disappeared. They hold it with out any explanation and reason. Nobody can expalin nothing. And staff talking with you and asking a questions in the way like it is you who have stole from them not them from you!

Is this review helpful? ▲ Yes 1 ▼ No 0

amandamarie9208gma's Profile Image

Reviewed by amandamarie9208gma

Oct 23rd 2014

5 out of 5 marks

Excellent Customer Service

I recently had an issue with a creditor withdrawing unauthorized funds. I used the online chat was helped through the process of applying for a new debit card to ensure no further drafts were taken out and then given the claim number to get the money back. The person i chatted with waived the $5 fee for a new debit card and sent it right away and was helpful and personable the whole time.

The person i spoke with about the claim was very helpful and efficient. I have dealt with two banks before and by far this was the easiest claim i have ever made. The money will be in my account tomorrow which is wonderful for someone living paycheck to paycheck!! The level of professionalism and empathy i have received during this and other transactions have made me a customer for life.

Is this review helpful? ▲ Yes 1 ▼ No 0

Post a review View all Reviews