I have finally closed my last account associated with Bank of America. I banked with BoA for about seven years and had several different accounts with them. While I found that at many different branches the folks who worked there usually had decent attitudes, the overall company attitude of BoA has always been one long and tireless fight to ream every bit of money out of you they can. The final straw for me, and by NO means the only time, was that my BoA CC ended up with an outstanding balance because of a charge that didn't quite make it onto the monthly bill. My account the ended up delinquent for just over 30 days, over $5 dollars, by the time I had reviewed my account statement it was already late. So because I, a seven year customer who had always kept my accounts up and paid all my bills, had $5 more than 30 days overdue they actually reported to a credit agency! For the next seven years I now have a black mark on my credit score! Seriously BoA? I could understand it if I was behind every month, or even if it was a major payment, but over $5 dollars that I paid straight after finding out? All my BoA accounts are now closed and I will no longer deal with them. I would feel more comfortable with my money stuffed in a pillowcase.
I've been with BofA since 1977, when I was 15. It used to be a great bank, when it was owned in San Francisco. Since it was sold to whatever company in North Carolina, it has spiraled downhill especially in customer service. Absolute nightmare stuff. They literally fuck up everything and lie to you about what they'll do, and then when they don't do it and you call them on it, they say they can't do it. Seriously, worst bank on earth. On Monday, I will end 36 years with B of A. Stay away!!!
I am rating them as 1 below because there are no negative numbers, but giving them a 1 is vastly overrating them.
Well, how shocked would you be to find out that on every check that goes out from your checking account has the ITF and the name of that person!!!! Why would a check sent out need to have that information on it???? Whose business is it who you have your money entrusted to????
Oh, if you have any questions on that account and elected not to speak with someone in another country, then plan to spend at minimum a hour and a half waiting on the phone. Please!!!!!