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MyBankTracker rated Bank of America based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.

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Bank of America Customer Review

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EVitalis's Profile Image

1 out of 5 marks

Reviewed by EVitalis

Dec 27th 2012

F*&% Terrible

Inquiry about a fee lead me on a wild goose chase for over and hour. The automative system is useless. After being transfer to four department( 2 departments 3x), I have learn you had better unlimited service because this would have cost me double the supposed fee..I am glad I am closing my account with them tomorrow

Is this review helpful? ▲ Yes 3 ▼ No 0

Other Bank of America Reviews

PaulPaul's Profile Image

Reviewed by PaulPaul

Mar 17th 2015

1 out of 5 marks

think twice before going here

I recently moved to Florida and wanted to be sure my account addresses and information was up to date. There was a line out the door for customers. The manager informed me there was a two hour wait to see a representative. So much for customer service. As a premiere customer, you would think they would like to keep my business. I will be moving to another bank.

Is this review helpful? ▲ Yes 3 ▼ No 0

Katred1000's Profile Image

Reviewed by Katred1000

Mar 25th 2015

3 out of 5 marks

Rude customer service

After waiting in line 20 minutes, I was finally called over to the counter to make a deposit. The teller's name is Melissa and she was extremely rude. When I handed the deposit to her she pushed it back at me and told me to sort the money. I was confused and shocked! I said " isn't that your job?" She said no and proceeded to fold her arms and stare me down, waiting for me to sort the money. I refused so she said she couldn't help me and moved on to the next customer.

I am not one to complain and I typically try to avoid all confrontation. I have only had pleasant experiences at this bank in the past. I have never been told to sort out the money or had anyone ever flat out refuse to help me. As I understand it is not the banks policy to require customers to sort their own deposits. Maybe she was having a bad day but that is no way to treat people

Is this review helpful? ▲ Yes 2 ▼ No 0

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