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MyBankTracker rated Bank of America based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.

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Bank of America Customer Review

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golondrina's Profile Image

2 out of 5 marks

Reviewed by golondrina

Jan 26th 2013

False, Fake, Flaky

Service? Think again. They pay you to get an account. Does it sound to good to be true? It is. Their banking techniques are of the times of donkeys and mules. And it is all about them. The customer comes last, not metaphorically, oh no! To give an example, if you need to speak to a manager, you leave a message and they call you back in the order your complaint is received. Translation? Never.

When you finally come across a few hours to "deal" with them and â?? Stomachâ?? Learned lines, and repetitive runarounds, then you are in for several hours of hoop, after hoop, after hoop... False advertisement? They follow it by the book. Do yourself a favor, walk to the bank across the street or go to a credit union. The only thing "international" about this bank is their "internationally known poor customer service policies... "

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Other Bank of America Reviews

Brit's Profile Image

Reviewed by Brit

Dec 1st 2012

5 out of 5 marks

I Had The Best Customer Service Experience Of My Life!

I am 21 and opened 2 credit cards online without reading anything about them. I always pay my bills a week before they're due because i have anxiety about late payments and bad credit. I didn't understand how i paid my bill early but didn't have the full available credit so i called bank of america customer service. Rochelle was beyond amazing and i hold client service very high and she surpassed my standards!

I did not understand the issue whatsoever and she patiently explained it in like 20 different ways until i completely understood, she even offered to transfer me to someone who could help me further if she wasn't capable of doing so. After i got what she was saying i asked her a few more questions and she's not only very intelligent but she's so personable. She's seriously amazing and made my day! She made my baking experience easier and when you understand what's going on with your money your life is easier! Thank you rochelle and bank of america

Is this review helpful? ▲ Yes 2 ▼ No 3

johnjo's Profile Image

Reviewed by johnjo

Feb 22nd 2015

1 out of 5 marks

Poor Service To Valued Customer

MBNA as it is known in UK, do not take a credit card out with this company, i had one for many years but following a complaint from me, the complaint was handled poorly, they do not admit when they are clearly in the wrong and referred me to credit reference agencies. The tone of customer service staff was apalling, they refused to accept any liability, so i closed the account. Beware, if in uk look elsewhere for credit cards, not mbna if you want a good service.

Is this review helpful? ▲ Yes 2 ▼ No 0

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