MyBankTracker rated Bank of America based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.
I opened my account in Nov. 2012, was told that I would be issued a temporary card until they could mail my permanent card. Cool, no worries. A month rolls by, no permanent card, but they shut off my temporary card. So I call, they tell me that they want to CHARGE me to send a new card. I call a few days later, and a different person tells me that she will send a new card as soon as possible. I tell her that I would like it sent to my new address, as I was in the process of moving across state. What does she do? She sent it to my old address anyway. I have not had access to my account in nearly a month! This bank needs to make some changes if it does not want to lose all of their customers!
My experience at a New Haven branch of BOA has been exceptional. Most importantly, the employee I talked to had my best interests at heart and went above and beyond to find me the best account to fulfill my needs and save me money.
Additionally, I enjoy using BOA's online banking tools because of their simplicity and security. Making money transfers, finding account/routing numbers, and keeping track of finances are all accomplished in an easy-to-use interface that is not found at other banks I have used. However, I am most impressed by BOA's active security measures, not just online login security, but fraud detection as well. When I recently purchased an international flight, BOA immediately notified me of a potentially fraudulent charge. I was able to easily deem the charge valid and continue to purchase my ticket.
Overall, it's a great feeling to know that BOA has my best interests at heart and is actively trying to protect my finances.
I recently moved to Florida and wanted to be sure my account addresses and information was up to date. There was a line out the door for customers. The manager informed me there was a two hour wait to see a representative. So much for customer service. As a premiere customer, you would think they would like to keep my business. I will be moving to another bank.