I opened my account in Nov. 2012, was told that I would be issued a temporary card until they could mail my permanent card. Cool, no worries. A month rolls by, no permanent card, but they shut off my temporary card. So I call, they tell me that they want to CHARGE me to send a new card. I call a few days later, and a different person tells me that she will send a new card as soon as possible. I tell her that I would like it sent to my new address, as I was in the process of moving across state. What does she do? She sent it to my old address anyway. I have not had access to my account in nearly a month! This bank needs to make some changes if it does not want to lose all of their customers!
I have been a loyal customer since 1978 and had given Bank of America a really good review based on a recent transaction with good customer service. The next day the bank withdrew a substantial amount of money from my checking account! When I called the representative told me it was from a charge off from an account that was closed 3 YEARS AGO!! You can imagine my outrage when he told me that after I gave the bank a good review. This is the 2nd time I've had to deal with this type of problem. The first time was a fraudulent charge on my account that took 3 months to clear. Time to open another account elsewhere
Bank of america provide all the information to any person that they said is legal, my husband s. S. Was scan from someone else with t-mobile and he got a debt on collection, when he never has phone from t-mobile, now that collection when to "legal process" and they couldn't go to his bank to take that money because his bank protect his information, bank of america provide all the information and let other people take my money because my husband is in my bank account, is that fear? They said they cant do anything because was "legal".