I opened my account in Nov. 2012, was told that I would be issued a temporary card until they could mail my permanent card. Cool, no worries. A month rolls by, no permanent card, but they shut off my temporary card. So I call, they tell me that they want to CHARGE me to send a new card. I call a few days later, and a different person tells me that she will send a new card as soon as possible. I tell her that I would like it sent to my new address, as I was in the process of moving across state. What does she do? She sent it to my old address anyway. I have not had access to my account in nearly a month! This bank needs to make some changes if it does not want to lose all of their customers!
While i was a student they gave me secondary account for free and later they have been charging 12 $ monthly fee and i had direct deposit setup for primary account. When i asked for refund they are saying they can't.
Who asked secondary account,they gave it for free and keep on charging since an year.
i just want to express the frustrating experience i had with bank of america, i opened my account on july and now (oct 18, 2014) still dont have my permanent card, a total of 4 times i requested the card to be re-issued since i never got it in my mail, and now, i decided to close my business with this bank since they keep saying they will re-issue again the card, that is bad service for me. Service at the branch is ok though, but this issue with the card was very frustrating and so i will stop doing business with bank of america. At the same time in july, opened another checkings account with first tech and i got my card immediately at the branch, that was super fast and very practical. Isidro hernandez