I opened my account in Nov. 2012, was told that I would be issued a temporary card until they could mail my permanent card. Cool, no worries. A month rolls by, no permanent card, but they shut off my temporary card. So I call, they tell me that they want to CHARGE me to send a new card. I call a few days later, and a different person tells me that she will send a new card as soon as possible. I tell her that I would like it sent to my new address, as I was in the process of moving across state. What does she do? She sent it to my old address anyway. I have not had access to my account in nearly a month! This bank needs to make some changes if it does not want to lose all of their customers!
I am very unhappy and disappointed with the service that I received from the teller, Cecilia and her supervisor today 4/19/14 at 11:15 AM. I have been banking with BoA for many years and I should be entitled with a service that is pleasant, unbiased, non-racial, clear explanation, friendly and happy environment whenever I go to the nearest BOA banking location. Instead, Cecilia was a total opposite of my expectation. She gave me attitude instead of clear explanation to my question. She was not paying attention and she made me think about closing my accounts with BOA. I walked out of the bank disappointed and upset.
Received a statement February, 2014. Called, canceled credit card. More statements, same annual fee, but now with interest charges. Contacted customer service at phone number on statement-on hold 75 minutes, gave up. Chatted on line with Peter. He was unable to help. His supervisor- unable to help. Called again, talked to Ray. He was rude and condescending. He informed me that had I canceled the card on 2/6 instead of 2/16 I would not have been charged. It didn't matter that I closed the account, I still had to pay the fee, and the account is now "past due". He said that I was wrong to think that I could just contact customer service and they would resolve my problem. He also said that it didn't matter who I spoke to within the entire Bank of America Corporation, no one would help me out. This is exactly what transpired, all of it is true and per my experience I would have no further dealings with them in the future and plan to dispute these charges.