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Bank of America Customer Review

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surroundedbypuppie's Profile Image

1 out of 5 marks

Reviewed by surroundedbypuppie

Jan 8th 2013

Frustrating

I opened my account in Nov. 2012, was told that I would be issued a temporary card until they could mail my permanent card. Cool, no worries. A month rolls by, no permanent card, but they shut off my temporary card. So I call, they tell me that they want to CHARGE me to send a new card. I call a few days later, and a different person tells me that she will send a new card as soon as possible. I tell her that I would like it sent to my new address, as I was in the process of moving across state. What does she do? She sent it to my old address anyway. I have not had access to my account in nearly a month! This bank needs to make some changes if it does not want to lose all of their customers!

Is this review helpful? ▲ Yes 2 ▼ No 0

Other Bank of America Reviews

timothy B's Profile Image

Reviewed by timothy B

Mar 22nd 2009

3 out of 5 marks

Thieves with a Liscense

That sums it all up!

Is this review helpful? ▲ Yes 10 ▼ No 1

kathy a's Profile Image

Reviewed by kathy a

Nov 21st 2008

1 out of 5 marks

overdraft fees

I just closed 3 accounts w/ BOA- I was charged $140 in overdraft fees even though my bank statement did not show a negative balance. I had 4 charges on my account that were pending, an automatic deposit was made and cleared 1 or 2 days before the 4 charges cleared. I called customer service- on hold for a long time then they were rude and no help, went to a branch and talked to the vice- president. He tried to tell me that when I made a charge on my account the money is taken out that second and put into a BOA holding account to wait for the merchant to request it, even if that takes 3 or 4 days. I was also told that the bank itself can see transactions on their computer that customers can't see on their personal computers. So your online banking and your bank statement are not the true records of your transactions. I asked the vice-president of the branch to please fix the problem, he flatly refused and offered no help. I told him that I would be closing my 3 accounts and spreading the word not to use his bank and why. He told me "go ahead and do whatever I needed to" he didn't care in the least. So I have lost $140 because of $124 of purchases that didn't clear until days after a $1000 paycheck cleared. Wish I could give them a lower rating but the system wouldn't let me go any lower.

Is this review helpful? ▲ Yes 15 ▼ No 0

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