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Overall rating score 48%
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krosierra's Profile Image

1 out of 5 marks

Reviewed by krosierra

Jul 16th 2012

HORRIBLE BANK

I have to pay more than 5 overdraft every week because they said all the transactions that you do between friday to monday go thru on tuesdays! thats mind they wait until you have no money to process... if you have money in the acc you are going to see processing every transaction even for 15 days!!! the worst!

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Other Bank of America Reviews

zionoliver's Profile Image

Reviewed by zionoliver

Apr 24th 2014

1 out of 5 marks

Probably the worst experience every time

Wait time is the longest of any other banks

Customer Service reps have left me waiting various times for up to 10 minutes (which is ridiculous in this tech age)

I get nowhere half the time and just give up on my rep and call back so I can get another rep to help

Reps have outdated web help

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Steve_in_Portland_'s Profile Image

Reviewed by Steve_in_Portland_

Apr 18th 2014

1 out of 5 marks

Bank of America only sees my small business as their opportunity to pile on more fees

After putting up with more and more new fees showing up, typically without explanation or advance warning in understandable English, I have come to the conclusion that Bank of America only sees my company as their opportunity to pile on more fees so as to increase their profits. When I called yesterday to complain about the latest surprise on my small business statement, I got shoveled from one person who said he did not know to another person in another department who said that she did not know to another person who finally said he had specific knowledge that this new fee was being charged in error and he could help me with it as soon as he consulted with his manager while putting me on hold. The moment he put me on hold, the lousy Bank of America call system dropped the call AND HE DID NOT CALL ME BACK. After waiting 25 minutes I started the whole process over again but achieved no resolution for my issue. I DID LEARN THE FOLLOWING IMPORTANT OPERATING POLICY FOR THE BANK OF AMERICA CUSTOMER SERVICE CALL CENTERS: IF THE CALL GETS DROPPED, THE BofA PERSON IS PROHIBITED FROM CALLING ME BACK. HE/SHE HAS ZERO ABILITY TO ORIGINATE AN OUTBOUND CALL AND FURTHERMORE THE MOMENT MY CALL GOT DROPPED, HE WAS SWITCHED OVER TO A NEW IN-BOUND CALL FROM ANOTHER ABOUT-TO-BE-FRUSTRATED-AGAIN BofA CUSTOMER.

US Bank does not operate their call centers this way. That is where I am now taking my company business and I recommend that readers of this posting do likewise.

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