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Bank of America Customer Review

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Barson's Profile Image

1 out of 5 marks

Reviewed by Barson

Feb 11th 2013

Hate Hate Hate Boa

Took over 18 months of hell to try and re-fi a simple cash-out loan... Kept stonewalling and then asking for additional information. Run around after run around. We finally went to another lender and closed within 6 weeks. Paid off my credit card in full and discovered 3 months later that a $1. 50 monthly fee was being charged to my account and since we had cut up the card and never used it - i wasn't aware till we tried to get a loan and was told that there was a delinquent on my credit report. I will never voluntarily give boa another dime!

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karetu's Profile Image

Reviewed by karetu

Nov 16th 2014

4 out of 5 marks

Mostly Good

Minus - very low rate for cd and savings accounts. Plus - great service

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mjsmesa's Profile Image

Reviewed by mjsmesa

Nov 13th 2014

1 out of 5 marks

1904 N Lindsay Mesa Az. Poor Cust Ser Mgr Lacks Common Sense

We had 3 minutes worth of simple business to conduct and stephanie (branch manager) let the 2 of us sit there for 50 minutes. She knew we were there and could of easily, without any inconvenience to anybody, taken care of us and we could have been there less than 10 minutes. We have had business account's with bofa for several years and would not recommend (at least this branch) to anyone. Stephanie works like a robot lacking simple customer service common sense. A position at the town library may be better suited for her simplistic mind.

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