Took over 18 months of hell to try and re-fi a simple cash-out loan... Kept stonewalling and then asking for additional information. Run around after run around. We finally went to another lender and closed within 6 weeks. Paid off my credit card in full and discovered 3 months later that a $1. 50 monthly fee was being charged to my account and since we had cut up the card and never used it - i wasn't aware till we tried to get a loan and was told that there was a delinquent on my credit report. I will never voluntarily give boa another dime!
I recently refinance my mortgage with THIS IDIOTS b of a. to lower my monthly payments. 2 months later receive a letter, stating that they had used my escrow to lower the balance which I would have never have agree to. Now they want payments that will be higher than the original ones. This people are CROOKS from one end to the other. If you want peace of mind, stay away from these GANGSTERS. They are nothing more than Liars and swindlers. If they continued to harassed me, I plan to sue their pants off.
Tried to resolve a common problem with my account in a chat window. Had to go through four different "specialists" to get my problem resolved. Had to explain my problem four times. I got tired of being turned over to a new person. I was not rude. What ridiculous service.