Took over 18 months of hell to try and re-fi a simple cash-out loan... Kept stonewalling and then asking for additional information. Run around after run around. We finally went to another lender and closed within 6 weeks. Paid off my credit card in full and discovered 3 months later that a $1. 50 monthly fee was being charged to my account and since we had cut up the card and never used it - i wasn't aware till we tried to get a loan and was told that there was a delinquent on my credit report. I will never voluntarily give boa another dime!
I just want to express the frustrating experience I had with Bank of America, I opened my account on July and now (Oct 18, 2014) still dont have my permanent card, a total of 4 times I requested the card to be re-issued since I never got it in my mail, and now, I decided to close my business with this bank since they keep saying they will re-issue again the card, that is bad service for me. Service at the branch is OK though, but this issue with the card was very frustrating and so I will stop doing business with bank of america.
At the same time in July, opened another checkings account with First Tech and I got my card immediately at the branch, that was super fast and very practical.