This is the worst bank ever. For 1 i can't do any transactions in the bank or through the drive thru. I have to perform all transactions through the atm. 2 they held one of my checks for 4 days and another for 10 days! I've never had a check come back nsf, i've never had any problems with the checks i deposit and it sure as heck don't take 4 days or longer for a check to clear. They have horrible business practices and are not getting anymore business from me. I am closing my account first thing in the morning when i can finally have access to my money. Oh, and the check the amount they were holding was only $176 and some change... Really? What a crappy place. Seriously, worst bank ever. My bf has to wait in line for at least 30minutes every time he has to go in there. I'm pretty sure he's closing his account to. So they should change their name to "worst bank of america".
I signed up for a savings and a checking account and i specifically asked Cristina if i would get charged a fee and she specifically marked and stated that i would not because i meet the requirements for my fee to be waived. Two months later i got charge a 25 dollar fee. This is a breech of contract. I emailed Bank of America and they said i had the wrong savings account and the fee was correct. So they stated that their sales banker is incompetent and a liar. Whom violated verbal contract. Who knows nothing of any fees or how to waive them. She also ran my credit without my knowledge. And took a paper with my social security number on it out side the room for ten minutes. And she also spelt my name wrong when she had my drivers license right in front of her. WORST BANK EVER.! Incompetent, liars, poor customer service.
My account had been overdrawn, and if the account is overdrawn for 5 days, B of A charges a $35 a day fee. (Extended overdraft fee)
I overdraw my account every week (money is tight). Each week I recieve an email stating that I'll be charged this fee if money isn't in the account by the fifth day. I always have the money in there on the fifth day due to my husbands direct deposit from work each week. Last week my email stated that if there wasn't money in my account by the 6th, I would be charged this fee. I wasn't worried because, like I said, this is a weekly thing for us, and I knew that our money would be in there at 12 a.m. on the 6th. It was. I woke up with my husband at 4 a.m. and while I was up, I checked the account, everythingwas fine . I paid our phone bill and bought 1 christmas gift. I had just enough money in the account left to buy our 1 yr old his diapers for the week. But when I went to buy them, my card declined. I checked my online banking and realized that B of A had charged a $35 extended overdraft fee. So therefor, my son had no diapers this week. The first time I called I got a really ghetto guy who had no clue how to answer my questions. I asked for his manager and she was even younger and ghettoer! She had NO concern with my needing help. I asked for her boss and she told me no! These two wete obviously toying with me and my sons diapers. So I hang up and call back. I get this other guy who explains what the fee is (duh like I don't know) and that it won't be refunded but I can go into a branch. So by now, I'm in tears. My husband leaves work early and we go to a branch here in sacramento on broadway. The lady looks at our account and says " u already called to remove this and it won't be happening"
THEY CAUSED MY ACCOUNT TO BE OVERDRAWN 7 DAYS BEFORE WE GET PAID AGAIN, IN ORDER TO COLLECT ANOTHER $70 IN FEES NEXT WEEK TOO!! My baby has no diapers thanks to bank of america. They also wouldn't let us close the account!