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MyBankTracker rated Bank of America based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.

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Bank of America Customer Review

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hickgirl4ever's Profile Image

1 out of 5 marks

Reviewed by hickgirl4ever

Jun 14th 2012

Horrible!

This is the worst bank ever. For 1 i can't do any transactions in the bank or through the drive thru. I have to perform all transactions through the atm. 2 they held one of my checks for 4 days and another for 10 days! I've never had a check come back nsf, i've never had any problems with the checks i deposit and it sure as heck don't take 4 days or longer for a check to clear.

They have horrible business practices and are not getting anymore business from me. I am closing my account first thing in the morning when i can finally have access to my money. Oh, and the check the amount they were holding was only $176 and some change... Really? What a crappy place. Seriously, worst bank ever. My bf has to wait in line for at least 30minutes every time he has to go in there. I'm pretty sure he's closing his account to. So they should change their name to "worst bank of america".

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Other Bank of America Reviews

isaisa's Profile Image

Reviewed by isaisa

May 26th 2015

1 out of 5 marks

Worse Bank to have a Credit Card

Bank of America freeze my credit card account and they are so bad that every time I called customer service they didn't have any idea the reason of the hold, I never had any late payments and always pay the full amount of balance every month. After 3 months of calling I finally closed the account, but this is the type of bank that do not care about the customer....

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aoeuaoeu's Profile Image

Reviewed by aoeuaoeu

May 21st 2015

5 out of 5 marks

Works with customer, excellent security

My experience at a New Haven branch of BOA has been exceptional. Most importantly, the employee I talked to had my best interests at heart and went above and beyond to find me the best account to fulfill my needs and save me money.

Additionally, I enjoy using BOA's online banking tools because of their simplicity and security. Making money transfers, finding account/routing numbers, and keeping track of finances are all accomplished in an easy-to-use interface that is not found at other banks I have used. However, I am most impressed by BOA's active security measures, not just online login security, but fraud detection as well. When I recently purchased an international flight, BOA immediately notified me of a potentially fraudulent charge. I was able to easily deem the charge valid and continue to purchase my ticket.

Overall, it's a great feeling to know that BOA has my best interests at heart and is actively trying to protect my finances.

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