I've heard so many bad reviews about boa and i can tell from experience that they really are. I just got off the phone with them and i can't wait to share my bad experience with them. This customer rep by the name of bella was so rude, unprofessional and condescending over the phone. They need to train their customer service rep on how to handle each calls well. I'm glad i closed my account with them. I'm sure there are other good banks that take care of their customers well.
Minus - very low rate for cd and savings accounts. Plus - great service
We had 3 minutes worth of simple business to conduct and stephanie (branch manager) let the 2 of us sit there for 50 minutes. She knew we were there and could of easily, without any inconvenience to anybody, taken care of us and we could have been there less than 10 minutes. We have had business account's with bofa for several years and would not recommend (at least this branch) to anyone. Stephanie works like a robot lacking simple customer service common sense. A position at the town library may be better suited for her simplistic mind.