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Bank of America Customer Review

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Morales's Profile Image

1 out of 5 marks

Reviewed by Morales

Jul 29th 2012

Horrible, Condescending Customer Service I've Ever Had.

I've heard so many bad reviews about boa and i can tell from experience that they really are. I just got off the phone with them and i can't wait to share my bad experience with them. This customer rep by the name of bella was so rude, unprofessional and condescending over the phone. They need to train their customer service rep on how to handle each calls well. I'm glad i closed my account with them. I'm sure there are other good banks that take care of their customers well.

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Other Bank of America Reviews

timothy B's Profile Image

Reviewed by timothy B

Mar 22nd 2009

3 out of 5 marks

Thieves with a Liscense

That sums it all up!

Is this review helpful? ▲ Yes 10 ▼ No 1

kathy a's Profile Image

Reviewed by kathy a

Nov 21st 2008

1 out of 5 marks

overdraft fees

I just closed 3 accounts w/ BOA- I was charged $140 in overdraft fees even though my bank statement did not show a negative balance. I had 4 charges on my account that were pending, an automatic deposit was made and cleared 1 or 2 days before the 4 charges cleared. I called customer service- on hold for a long time then they were rude and no help, went to a branch and talked to the vice- president. He tried to tell me that when I made a charge on my account the money is taken out that second and put into a BOA holding account to wait for the merchant to request it, even if that takes 3 or 4 days. I was also told that the bank itself can see transactions on their computer that customers can't see on their personal computers. So your online banking and your bank statement are not the true records of your transactions. I asked the vice-president of the branch to please fix the problem, he flatly refused and offered no help. I told him that I would be closing my 3 accounts and spreading the word not to use his bank and why. He told me "go ahead and do whatever I needed to" he didn't care in the least. So I have lost $140 because of $124 of purchases that didn't clear until days after a $1000 paycheck cleared. Wish I could give them a lower rating but the system wouldn't let me go any lower.

Is this review helpful? ▲ Yes 15 ▼ No 0

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