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Bank of America Customer Review

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Morales's Profile Image

1 out of 5 marks

Reviewed by Morales

Jul 29th 2012

Horrible, Condescending Customer Service I've Ever Had.

I've heard so many bad reviews about boa and i can tell from experience that they really are. I just got off the phone with them and i can't wait to share my bad experience with them. This customer rep by the name of bella was so rude, unprofessional and condescending over the phone. They need to train their customer service rep on how to handle each calls well. I'm glad i closed my account with them. I'm sure there are other good banks that take care of their customers well.

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Other Bank of America Reviews

vicky39's Profile Image

Reviewed by vicky39

Jan 29th 2015

1 out of 5 marks

Provide Privacy Information And Let Any People Take Money

Bank of america provide all the information to any person that they said is legal, my husband s. S. Was scan from someone else with t-mobile and he got a debt on collection, when he never has phone from t-mobile, now that collection when to "legal process" and they couldn't go to his bank to take that money because his bank protect his information, bank of america provide all the information and let other people take my money because my husband is in my bank account, is that fear? They said they cant do anything because was "legal".

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Brit's Profile Image

Reviewed by Brit

Dec 1st 2012

5 out of 5 marks

I Had The Best Customer Service Experience Of My Life!

I am 21 and opened 2 credit cards online without reading anything about them. I always pay my bills a week before they're due because i have anxiety about late payments and bad credit. I didn't understand how i paid my bill early but didn't have the full available credit so i called bank of america customer service. Rochelle was beyond amazing and i hold client service very high and she surpassed my standards!

I did not understand the issue whatsoever and she patiently explained it in like 20 different ways until i completely understood, she even offered to transfer me to someone who could help me further if she wasn't capable of doing so. After i got what she was saying i asked her a few more questions and she's not only very intelligent but she's so personable. She's seriously amazing and made my day! She made my baking experience easier and when you understand what's going on with your money your life is easier! Thank you rochelle and bank of america

Is this review helpful? ▲ Yes 2 ▼ No 1

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