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Bank of America Customer Review

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Morales's Profile Image

1 out of 5 marks

Reviewed by Morales

Jul 29th 2012

Horrible, condescending customer service I've ever had.

I've heard so many bad reviews about BOA and I can tell from experience that they really are. I just got off the phone with them and I can't wait to share my bad experience with them. This customer rep by the name of Bella was so rude, unprofessional and condescending over the phone. They need to train their customer service rep on how to handle each calls well. I'm glad I closed my account with them. I'm sure there are other good banks that take care of their customers well.

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astrobl510's Profile Image

Reviewed by astrobl510

Sep 21st 2014

1 out of 5 marks

Actually No Stars -- They Are Inheritance Thieves

I have been trying for over 1 year to sort out my father's estate. I keep getting the run around from the ira, cd and estates depts at b or a. I provide them with every document they ask for to close my parent's accounts and i am still waiting for the money. In fact, i requested that my father's trust account be closed and the funds split evenly between my brother and i as set forth in the text of his trust and the family trust.

All documents were sent to the bank multiple times. David [REDACDTED], a so-called supervisor with B of A and a complete moron, had the check issued in the name of my father's trust. Now i have a worthless cashier's check drawn on b of a that no bank including b of a will cash. Effectively they have converted an account i couldn't access to into a worthless piece of toilet paper that i can not cash. I have had numerous branches and even a bmo harris banker call them for a solution and they can't come up with a simple solution for me. I am supposed to try and re-open my father's trust (he is dead and i am not him) then i am supposed to have my brother come to illinois from pennsylvania to open a family trust account at b of a so i can cash their check and distribute the funds then close the account.

Apparently my brother is supposed to travel 1000 miles at his expense because they have to see him sign the documents in person. How dysfunctional is that? According to my father's trust and the family trust the money should go directly to us but no one at the bank can read. I am fed up. No one should consider putting their money in this bank or doing any other sort of business with them. The bank sucks and is full of rude, obnoxious, incompetent thieves. My parents must be rolling in their graves knowing that the little bit of money they saved hasn't been given to their children. No wonder they are paying exorbitant fines to the gov't. Apparently they need mine family's money to come up to scratch.

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ajitesh1982's Profile Image

Reviewed by ajitesh1982

Sep 23rd 2014

1 out of 5 marks

Opening a New Account

I am a very very frustrated. I have been to this branch twice in two consecutive days, and still no one was able to help me out in opening an account. Joseph, who is the Personal Banker, at this branch was really rude. He was at the teller station today and even though I told him I have been here twice already, he didn't go 'beyond' to help me out. I had to walk out frustrated. Just to let you know, Bank of America lot a very goo customer just because of Joseph, and I hope some action can be taken. Not even worth a single star, but I am forced to select that as I willnot be able to post this comment.

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