Overall Rating

MyBankTracker Grade

B
Customer Rating
Financial Health
Bank Fees
Bank Rates
Number of Locations
Mobile Deposits
Mobile Banking

Featured Rates

5,314
Branch Locations

Bank of America Location Map
We found branches close to you.

Add a Bank to Compare

Bank Rates
CIT Bank
Add
Bank Reviews
Citibank
Add
Bank News
Chase
Add
Compare Banks

Bank of America Customer Review

Post a review
dogsoldier6868's Profile Image

1 out of 5 marks

Reviewed by dogsoldier6868

Feb 23rd 2013

I Am A Long Term Bank Member And Warn You To Stay Away From Them.

I have been with this bank since i was 16 years old. I plan on closing out my account upon returing home from deployment. This bank charges for everything under the sun and has poor customer service for any issue. All their issues tell you to call machines or send to online links. You can not take bike loans,personal loans, or used car loans. If you call their 1800 number be sure you have a lot of time on your hands. Over draft fees are 30$ if your account drops below 20$. My best advice is just find a better bank.

Is this review helpful? ▲ Yes 2 ▼ No 0

Other Bank of America Reviews

timothy B's Profile Image

Reviewed by timothy B

Mar 22nd 2009

3 out of 5 marks

Thieves with a Liscense

That sums it all up!

Is this review helpful? ▲ Yes 10 ▼ No 1

kathy a's Profile Image

Reviewed by kathy a

Nov 21st 2008

1 out of 5 marks

overdraft fees

I just closed 3 accounts w/ BOA- I was charged $140 in overdraft fees even though my bank statement did not show a negative balance. I had 4 charges on my account that were pending, an automatic deposit was made and cleared 1 or 2 days before the 4 charges cleared. I called customer service- on hold for a long time then they were rude and no help, went to a branch and talked to the vice- president. He tried to tell me that when I made a charge on my account the money is taken out that second and put into a BOA holding account to wait for the merchant to request it, even if that takes 3 or 4 days. I was also told that the bank itself can see transactions on their computer that customers can't see on their personal computers. So your online banking and your bank statement are not the true records of your transactions. I asked the vice-president of the branch to please fix the problem, he flatly refused and offered no help. I told him that I would be closing my 3 accounts and spreading the word not to use his bank and why. He told me "go ahead and do whatever I needed to" he didn't care in the least. So I have lost $140 because of $124 of purchases that didn't clear until days after a $1000 paycheck cleared. Wish I could give them a lower rating but the system wouldn't let me go any lower.

Is this review helpful? ▲ Yes 15 ▼ No 0

Post a review View all Reviews