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MyBankTracker rated Bank of America based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.

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Bank of America Customer Review

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ginia's Profile Image

2 out of 5 marks

Reviewed by ginia

Jan 22nd 2013

I Truly Thought I Had Found A Good Bank But When The Chips Were Down They Did Not Have My Back.

I had replied to an ad for a job and this job entailed picking up packages and redistributing them to various places. Well, the first check came to pay me and to pay for the shipments. I deposited this check into my account ( i did not withdraw a penny of it) i was waiting to see if it cleared the bank first. Well, it did not. It was a scam. I was penalized for this by bank of america. They closed my account and turned me into check systems. I did nothing wrong. I can not see how i could have done this any differently. I deposited the check, waited for it clear without withdrawing funds from it. Isn't that what i was supposed to do?

Well they gave me the run around for days and then shut me down. No questions, no explanations, no options! When i called the home office to express my concerns and opinions on this matter, it was awful how i was treated. As if i were some common criminal. I was only told in a condescending tone of voice ( repeatedly) that my account was closed and i had been charged $35 for this non existant bank in which the check was drawn on and that i would never have another account at this bank. In my eyes, my bank should have had my back in this situation especially since i had not withdrawn any funds on this check.

I also called the bank on the third day and expressed my concerns about the validity of the check since it had cleared, and that i did not want my personal information disclosed to the sender of the check. But none of this mattered. I was treated as if i had done something wrong. I am still confused as to why.

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Other Bank of America Reviews

Peachez_1588's Profile Image

Reviewed by Peachez_1588

Feb 27th 2015

1 out of 5 marks

Hidden Fees And Lies

Bank of America has perfected their way of placing fees to your account that are not legitimate. I was able to prove it once and the fee was returned after having to prove that the fee was not justified. I don't feel like i should have to babysit my bank account all day every day.

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Brit's Profile Image

Reviewed by Brit

Dec 1st 2012

5 out of 5 marks

I Had The Best Customer Service Experience Of My Life!

I am 21 and opened 2 credit cards online without reading anything about them. I always pay my bills a week before they're due because i have anxiety about late payments and bad credit. I didn't understand how i paid my bill early but didn't have the full available credit so i called bank of america customer service. Rochelle was beyond amazing and i hold client service very high and she surpassed my standards!

I did not understand the issue whatsoever and she patiently explained it in like 20 different ways until i completely understood, she even offered to transfer me to someone who could help me further if she wasn't capable of doing so. After i got what she was saying i asked her a few more questions and she's not only very intelligent but she's so personable. She's seriously amazing and made my day! She made my baking experience easier and when you understand what's going on with your money your life is easier! Thank you rochelle and bank of america

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