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ginia's Profile Image

2 out of 5 marks

Reviewed by ginia

Jan 22nd 2013

I Truly Thought I Had Found A Good Bank But When The Chips Were Down They Did Not Have My Back.

I had replied to an ad for a job and this job entailed picking up packages and redistributing them to various places. Well, the first check came to pay me and to pay for the shipments. I deposited this check into my account ( i did not withdraw a penny of it) i was waiting to see if it cleared the bank first. Well, it did not. It was a scam. I was penalized for this by bank of america. They closed my account and turned me into check systems. I did nothing wrong. I can not see how i could have done this any differently. I deposited the check, waited for it clear without withdrawing funds from it. Isn't that what i was supposed to do?

Well they gave me the run around for days and then shut me down. No questions, no explanations, no options! When i called the home office to express my concerns and opinions on this matter, it was awful how i was treated. As if i were some common criminal. I was only told in a condescending tone of voice ( repeatedly) that my account was closed and i had been charged $35 for this non existant bank in which the check was drawn on and that i would never have another account at this bank. In my eyes, my bank should have had my back in this situation especially since i had not withdrawn any funds on this check.

I also called the bank on the third day and expressed my concerns about the validity of the check since it had cleared, and that i did not want my personal information disclosed to the sender of the check. But none of this mattered. I was treated as if i had done something wrong. I am still confused as to why.

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karetu's Profile Image

Reviewed by karetu

Nov 16th 2014

4 out of 5 marks

Mostly Good

Minus - very low rate for cd and savings accounts. Plus - great service

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mjsmesa's Profile Image

Reviewed by mjsmesa

Nov 13th 2014

1 out of 5 marks

1904 N Lindsay Mesa Az. Poor Cust Ser Mgr Lacks Common Sense

We had 3 minutes worth of simple business to conduct and stephanie (branch manager) let the 2 of us sit there for 50 minutes. She knew we were there and could of easily, without any inconvenience to anybody, taken care of us and we could have been there less than 10 minutes. We have had business account's with bofa for several years and would not recommend (at least this branch) to anyone. Stephanie works like a robot lacking simple customer service common sense. A position at the town library may be better suited for her simplistic mind.

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