I have been with this bank since I was 16 years old. I plan on closing out my account upon returing home from deployment. This bank charges for everything under the sun and has poor customer service for any issue. All their issues tell you to call machines or send to online links. You can not take bike loans,personal loans, or used car loans. If you call their 1800 number be sure you have a lot of time on your hands. Over draft fees are 30$ if your account drops below 20$. My best advice is just find a better bank.
Bunch of frauds. I put My cash on checking account. I want to by a house on it. On next day they disappeared. They hold it with out any explanation and reason.Nobody can expalin nothing. And staff talking with you and asking a questions in the way like it is you who have stole from them not them from you!
I recently had an issue with a creditor withdrawing unauthorized funds. I used the online chat was helped through the process of applying for a new debit card to ensure no further drafts were taken out and then given the claim number to get the money back. The person i chatted with waived the $5 fee for a new debit card and sent it right away and was helpful and personable the whole time.
The person i spoke with about the claim was very helpful and efficient. I have dealt with two banks before and by far this was the easiest claim i have ever made. The money will be in my account tomorrow which is wonderful for someone living paycheck to paycheck!! The level of professionalism and empathy i have received during this and other transactions have made me a customer for life.