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Bank of America Customer Review

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dogsoldier6868's Profile Image

1 out of 5 marks

Reviewed by dogsoldier6868

Feb 23rd 2013

I am a long term bank member and warn you to stay away from them.

I have been with this bank since I was 16 years old. I plan on closing out my account upon returing home from deployment. This bank charges for everything under the sun and has poor customer service for any issue. All their issues tell you to call machines or send to online links. You can not take bike loans,personal loans, or used car loans. If you call their 1800 number be sure you have a lot of time on your hands. Over draft fees are 30$ if your account drops below 20$. My best advice is just find a better bank.

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Other Bank of America Reviews

jjones's Profile Image

Reviewed by jjones

Jul 26th 2014

1 out of 5 marks

Please take my payment for my Credit Card !!!

From October 2012 to March 2013, Bank of America would have many excuses not to process my payment for my credit card bill. I would call customer service to pay part of that bill. I gave them my personal checking account number , (located on the front of my checks.). the next following month, I checked my bank statement and no payment was made to Bank of America. I called Bank of America to find out why the amount was not applied on my account. The customer service rep. told me that i gave them the wrong number on the check. I asked them that they should have call, e-mail, or text me of this problem. (COME ON), I think that I can read numbers on the bottom of a check, (Routing numbers). so I gave them the complete routing numbers again. And again the same thing happened again. This went on for at least 5 months. Finally I was able to pay, (IN FULL), the whole amount. now I have a bad credit mark on my credit score and they will not take them off because they show their records as accurate. Maybe this is a way to make extra money from late fees.

Is this review helpful? ▲ Yes 1 ▼ No 0

mandylance's Profile Image

Reviewed by mandylance

Jul 25th 2014

5 out of 5 marks

what a great bank

I have always enjoyed doing business with bank of America. They are always able to give me quick and accurate info regarding my accounts. The ATM is also my favorite thing about this bank. I rarely ever have to go into the bank, the atm can do everything. I have been doing business with them since 2010 and plan on doing business with them for another 10 years.

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