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Overall rating score 48%
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Bank of America Customer Review

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dogsoldier6868's Profile Image

1 out of 5 marks

Reviewed by dogsoldier6868

Feb 23rd 2013

I am a long term bank member and warn you to stay away from them.

I have been with this bank since I was 16 years old. I plan on closing out my account upon returing home from deployment. This bank charges for everything under the sun and has poor customer service for any issue. All their issues tell you to call machines or send to online links. You can not take bike loans,personal loans, or used car loans. If you call their 1800 number be sure you have a lot of time on your hands. Over draft fees are 30$ if your account drops below 20$. My best advice is just find a better bank.

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Other Bank of America Reviews

Steve_in_Portland_'s Profile Image

Reviewed by Steve_in_Portland_

Apr 18th 2014

1 out of 5 marks

Bank of America only sees my small business as their opportunity to pile on more fees

After putting up with more and more new fees showing up, typically without explanation or advance warning in understandable English, I have come to the conclusion that Bank of America only sees my company as their opportunity to pile on more fees so as to increase their profits. When I called yesterday to complain about the latest surprise on my small business statement, I got shoveled from one person who said he did not know to another person in another department who said that she did not know to another person who finally said he had specific knowledge that this new fee was being charged in error and he could help me with it as soon as he consulted with his manager while putting me on hold. The moment he put me on hold, the lousy Bank of America call system dropped the call AND HE DID NOT CALL ME BACK. After waiting 25 minutes I started the whole process over again but achieved no resolution for my issue. I DID LEARN THE FOLLOWING IMPORTANT OPERATING POLICY FOR THE BANK OF AMERICA CUSTOMER SERVICE CALL CENTERS: IF THE CALL GETS DROPPED, THE BofA PERSON IS PROHIBITED FROM CALLING ME BACK. HE/SHE HAS ZERO ABILITY TO ORIGINATE AN OUTBOUND CALL AND FURTHERMORE THE MOMENT MY CALL GOT DROPPED, HE WAS SWITCHED OVER TO A NEW IN-BOUND CALL FROM ANOTHER ABOUT-TO-BE-FRUSTRATED-AGAIN BofA CUSTOMER.

US Bank does not operate their call centers this way. That is where I am now taking my company business and I recommend that readers of this posting do likewise.

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Adevim's Profile Image

Reviewed by Adevim

Apr 18th 2014

1 out of 5 marks

Extraordinary incompetence

I wanted to set up a Payable on Death (POD) beneficiary for my checking and savings accounts. The employee helping me didn't know how to set this up, so she called her manager over to help. I filled out the forms, got their OK that it was set up correctly, and left.

One week later, I'm out of state with my family when I get a call from the bank: "Guess what, we screwed up your paperwork. You remember this section that we told you to leave blank? You should have filled that out." Ok, I say, I'll come in next weekend to fix it. I'm told, "If you don't fix it immediately with us over the phone, the BoA can run an audit and lock you out of your accounts." So now I'm relaying social security numbers to the bank manager over an unsecure phone line while pulled over at the side of a highway.

"Ok," he tells me, "It's all set."

Yeah, right. I'm taking my business elsewhere.

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