I am 21 and opened 2 credit cards online without reading anything about them. I always pay my bills a week before they're due because I have anxiety about late payments and bad credit. I didn't understand how I paid my bill early but didn't have the full available credit so I called Bank of America customer service. ROCHELLE was beyond amazing and I hold client service very high and she surpassed my standards! I did not understand the issue whatsoever and she patiently explained it in like 20 different ways until I completely understood, she even offered to transfer me to someone who could help me further if she wasn't capable of doing so. After I got what she was saying I asked her a few more questions and she's not only very intelligent but she's so personable. She's seriously amazing and made my day! She made my baking experience easier and When you understand what's going on with your money your life is easier! THANK YOU ROCHELLE AND BANK OF AMERICA
There is no rating low enough. Two checks that were paid, one to a church and one to my sister came back to their bank with a stop payment on them. They were charged a $25 fee. I've never done a stop payment (cost $30 at BOA if you do) and BOA agreed there was no stop payment on any of my checks ever. They said the church and my sister were lying about having to pay a $25 fee for a stopped check. Michael, the supervisor, said that the church and my sister were just trying to make $25 from BOA. What kind of arrogant, self righteous bank thinks that a church or my sister would try to make $25 on a $25 check and a $200 check? Unbelievably arrogant and unacceptable!
I have thier signature CC with $50K limit but this CC has the worst fraud pervantion system of all cards. It basically blockes randomly and ofcourse in worst time possible for almost no reason. I have called them numerous times and asked why did you blocked the CC and they really don't have good reason for it. I have had thier card for years and just because of pure laziness I havn't changed my card but last night was the last drop when I tried to buy PS4 and they blocked the card b/c according to them kmart was not a secure enough store and they needed to verify it first before letting me use the card. This kind of issue doesn't exist with most CC so stay away from this card and BoF all together.