I had replied to an ad for a job and this job entailed picking up packages and redistributing them to various places. Well, the first check came to pay me and to pay for the shipments. I deposited this check into my account ( I did not withdraw a penny of it) I was waiting to see if it cleared the bank first. Well, it did not. It was a scam. I was penalized for this by Bank of America. They closed my account and turned me into check systems. I did nothing wrong. I can not see how I could have done this any differently. I deposited the check, waited for it clear without withdrawing funds from it. Isn't that what I was supposed to do? Well they gave me the run around for days and then shut me down. No questions, no explanations, no options! When I called the home office to express my concerns and opinions on this matter, it was awful how I was treated. As if I were some common criminal. I was only told in a condescending tone of voice ( repeatedly) that my account was closed and I had been charged $35 for this non existant bank in which the check was drawn on and that I would never have another account at this bank. In my eyes, MY BANK should have had my back in this situation especially since I had not withdrawn any funds on this check. I also called the bank on the third day and expressed my concerns about the validity of the check since it had cleared, and that I did not want my personal information disclosed to the sender of the check. But none of this mattered. I was treated as if I had done something wrong. I am still confused as to why.
I am a CPA and my wife is a lawyer. We both are very aware of bank products and services. We were recently treated to a series of customers service experiences that were so bad, they should have been comical. We had a minor problem (closing a deposit box) that required several branch visits, calls to operations areas, finally complaints to the CFPB.
Throughout the experience, we never received a return phone call from any BoA employees. When we finally took an afternoon off to park ourselves in the branch to attempt to resolve the issue, the branch manager spent 45 minutes reciting conflicting procedures and finally sent us away without help. It still continued, with his manager to call us, which also never happened. All the while, fees were continuing to assess for a service we were not using.
Still waiting for anybody to return dozens of phones calls and help us understand why this was such an ordeal and why we had to pay fees for a service we were trying to terminate.
I was a few months from getting 200K mortgage and customer service on 6/6/2014 was just terrible.
I over drafted $4.76 and they couldn't refund my fee due to giving a few back more than a year ago.
I am fed up with Bank of America and I tried in a very very nice manner to tell them that if I couldn't get my fee back that I would go elsewhere after 14 years and the customer service manager literally said he didn't care at all.
I have never wrote a review for any company at any time in my life and I was so disappointed that I refuse to bank there anymore. there are several banks that will give me $100 just to sign up and they couldn't give me my $35 back. Unreal!
Good Luck to all you Bank of America customers, I will never again.