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Bank of America Customer Review

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ginia's Profile Image

2 out of 5 marks

Reviewed by ginia

Jan 22nd 2013

I truly thought I had found a good bank,but when the chips were down they did not have my back.

I had replied to an ad for a job and this job entailed picking up packages and redistributing them to various places. Well, the first check came to pay me and to pay for the shipments. I deposited this check into my account ( I did not withdraw a penny of it) I was waiting to see if it cleared the bank first. Well, it did not. It was a scam. I was penalized for this by Bank of America. They closed my account and turned me into check systems. I did nothing wrong. I can not see how I could have done this any differently. I deposited the check, waited for it clear without withdrawing funds from it. Isn't that what I was supposed to do? Well they gave me the run around for days and then shut me down. No questions, no explanations, no options! When I called the home office to express my concerns and opinions on this matter, it was awful how I was treated. As if I were some common criminal. I was only told in a condescending tone of voice ( repeatedly) that my account was closed and I had been charged $35 for this non existant bank in which the check was drawn on and that I would never have another account at this bank. In my eyes, MY BANK should have had my back in this situation especially since I had not withdrawn any funds on this check. I also called the bank on the third day and expressed my concerns about the validity of the check since it had cleared, and that I did not want my personal information disclosed to the sender of the check. But none of this mattered. I was treated as if I had done something wrong. I am still confused as to why.

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Other Bank of America Reviews

Silhouette's Profile Image

Reviewed by Silhouette

Apr 21st 2014

2 out of 5 marks

Unnecessary Fees

I put a large amount of money in my account to pay for one of my school fees. I thought that everything was taken care of, because there was enough money in the account to cover all the money that the school wanted from me. The school took money out of my account, and I was okay with this, because I thought everything was taken care of. This was not the case.

Bank of America took over a week and a half to process that amount of money. They also put a hold on my account. Then when the school finally took the money that I owed them out of the account, Bank of America told me that my account was overdrawn! This frustrated me, because there was enough money in the account!

Then they started adding overdraft fees onto my account.The overdraft fees were completely unnecessary; it was not my fault that the bank took too long to process the money. The overdraft fees started to build up, and I owed the bank $75, even though there should not have been a problem

I called customer service and was told that I would be refunded for my fees and that they would have everything taken care of by the end of the day. Yeah, right. It took them another 5 days to figure everything out, and I had to call them multiple times to make sure they didn't screw me over. If I hadn't been carefully watching my account, I would be in trouble.

Oh, and here's the kicker: while they were processing my money they told me that I had to wait for them to process the money before I could make any purchases. This was not a problem for me, because I am a college student with supportive parents. But, what if I was a single parent that needed to buy necessities for my children? A week and a half is a long time. They were lucky I didn't need to buy anything important.

But, this entire fiasco screwed me over with my school. I now have overdraft fees for my school, because of the bank's screw up! I'm unable to register for my classes, because of the bank's error. So, now I have to figure that out too.

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Mhagz's Profile Image

Reviewed by Mhagz

Apr 19th 2014

1 out of 5 marks

Unhappy with the service that I received from the teller, Cecilia and her supervisor today 4/21/14 at 11:15 AM.

I am very unhappy and disappointed with the service that I received from the teller, Cecilia and her supervisor today 4/19/14 at 11:15 AM. I have been banking with BoA for many years and I should be entitled with a service that is pleasant, unbiased, non-racial, clear explanation, friendly and happy environment whenever I go to the nearest BOA banking location. Instead, Cecilia was a total opposite of my expectation. She gave me attitude instead of clear explanation to my question. She was not paying attention and she made me think about closing my accounts with BOA. I walked out of the bank disappointed and upset.

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