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Bank of America Customer Review

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Mkorhonen's Profile Image

2 out of 5 marks

Reviewed by Mkorhonen

Aug 20th 2012

Inaccessible Customer Service

I discovered that our mortgage payment had been received by BofA, but not applied to the payment, which was showing as past due. I say discovered because I stumbled onto the information while looking into a payoff for our auto loan. No one had contacted us 19 days into the event.

I spent more than 45 minutes trying to find a human who could assist with the problem. I ended up with a human who might as well have been automated. After answering the 20 questions, he revealed that he was collections and could not help me. There is NO CUSTOMER SERVICE ON WEEKENDS!!! Really? The people who work in order to pay our debts are typically in need of customer support on weekends.

The problem was that the bank erroneously filed my early payment as a principal payment rather than applying to the next payment (by early, I mean on the 30th rather than the 1st). They charged a late fee and then refused to apply our payment because we had not paid the late fee.

Had there been a person to help me on Saturday, I would have chalked it up to error. After 45 minutes of growing increasingly frustrated, I have joined the ranks of customers who are fed up with BofA.

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Other Bank of America Reviews

Rylan R's Profile Image

Reviewed by Rylan R

Dec 18th 2011

1 out of 5 marks

Worst Home Loan Experience In the World

Bank of America ofcourse, says they can give us a certain rate and so much money for closing costs. After 3 weeks of them sending an email EVERYDAY asking for a new piece of information (like I live by a fax machine), and mishandling several steps in the mortgage process, they call us 3 days before closing and say the "numbers aren't matching up" and they have to increase the interest rate and decrease the amount they were contributing towards closing costs. This call came from the loan processor who only ever called us between 8pm and 10PM and no he was not in Hawaii, he was in the same time zone as us. They screwed us last minute on the interest rate and closing costs because they knew we were on the hook for the house anyway, what could we do? You wont believe what happened next though. The loan officer said we were good to close on Friday, everybody showed up except the bank never sent the paperwork or registered the sale with the county. Everybody showed up for closing but it didn't get done! Futher muckers! Can you believe that is even a possibility for a bank to do? After getting on the phone with some upper level management, since we couldn't reach the loan processor all day, we are told that the loan processor was told by the underwriter we couldn't close on that particular day but because we were pressuring for that day he told us yes even though he knew he couldnt do it! What a coward! We hope to close on Tuesday but had to cancel movers, plumber, gas activation, Verizon, etc. I hate Bank of America and when we refinance in 1 year (because my wife will then have 2 years of self employment under her belt), we will be moving all of our accounts (investments, business accounts, personal accounts, business loan and home mortgage) OUT of Bank of America! Never again B of A, never again.

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Piyush's Profile Image

Reviewed by Piyush

Aug 30th 2014

1 out of 5 marks

Good at robbing money in white collar way

Actually not giving one start even but there is no option for 0.5 star. They just set fees for something so randomly and then keep charging without notice. they don't even bother to reimburse even if they haven't informed to customer and they don't care about customers even. They just reply do whatever you would like to but we will not reimburse. Their customer care representative even do not have enough information they they will just give different answers as they are not on same page for same issue. Worst experience with this bank and thinking to close all accounts with this bank. Wells Fargo and Chase are far better banking services.

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