I discovered that our mortgage payment had been received by BofA, but not applied to the payment, which was showing as past due. I say discovered because I stumbled onto the information while looking into a payoff for our auto loan. No one had contacted us 19 days into the event.
I spent more than 45 minutes trying to find a human who could assist with the problem. I ended up with a human who might as well have been automated. After answering the 20 questions, he revealed that he was collections and could not help me. There is NO CUSTOMER SERVICE ON WEEKENDS!!! Really? The people who work in order to pay our debts are typically in need of customer support on weekends.
The problem was that the bank erroneously filed my early payment as a principal payment rather than applying to the next payment (by early, I mean on the 30th rather than the 1st). They charged a late fee and then refused to apply our payment because we had not paid the late fee.
Had there been a person to help me on Saturday, I would have chalked it up to error. After 45 minutes of growing increasingly frustrated, I have joined the ranks of customers who are fed up with BofA.
I've been with BofA since 1977, when I was 15. It used to be a great bank, when it was owned in San Francisco. Since it was sold to whatever company in North Carolina, it has spiraled downhill especially in customer service. Absolute nightmare stuff. They literally fuck up everything and lie to you about what they'll do, and then when they don't do it and you call them on it, they say they can't do it. Seriously, worst bank on earth. On Monday, I will end 36 years with B of A. Stay away!!!
I am rating them as 1 below because there are no negative numbers, but giving them a 1 is vastly overrating them.
Well, how shocked would you be to find out that on every check that goes out from your checking account has the ITF and the name of that person!!!! Why would a check sent out need to have that information on it???? Whose business is it who you have your money entrusted to????
Oh, if you have any questions on that account and elected not to speak with someone in another country, then plan to spend at minimum a hour and a half waiting on the phone. Please!!!!!