MyBankTracker rated Bank of America based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.
I discovered that our mortgage payment had been received by BofA, but not applied to the payment, which was showing as past due. I say discovered because I stumbled onto the information while looking into a payoff for our auto loan. No one had contacted us 19 days into the event.
I spent more than 45 minutes trying to find a human who could assist with the problem. I ended up with a human who might as well have been automated. After answering the 20 questions, he revealed that he was collections and could not help me. There is NO CUSTOMER SERVICE ON WEEKENDS!!! Really? The people who work in order to pay our debts are typically in need of customer support on weekends.
The problem was that the bank erroneously filed my early payment as a principal payment rather than applying to the next payment (by early, I mean on the 30th rather than the 1st). They charged a late fee and then refused to apply our payment because we had not paid the late fee.
Had there been a person to help me on Saturday, I would have chalked it up to error. After 45 minutes of growing increasingly frustrated, I have joined the ranks of customers who are fed up with BofA.
Bank of America freeze my credit card account and they are so bad that every time I called customer service they didn't have any idea the reason of the hold, I never had any late payments and always pay the full amount of balance every month. After 3 months of calling I finally closed the account, but this is the type of bank that do not care about the customer....
My experience at a New Haven branch of BOA has been exceptional. Most importantly, the employee I talked to had my best interests at heart and went above and beyond to find me the best account to fulfill my needs and save me money.
Additionally, I enjoy using BOA's online banking tools because of their simplicity and security. Making money transfers, finding account/routing numbers, and keeping track of finances are all accomplished in an easy-to-use interface that is not found at other banks I have used. However, I am most impressed by BOA's active security measures, not just online login security, but fraud detection as well. When I recently purchased an international flight, BOA immediately notified me of a potentially fraudulent charge. I was able to easily deem the charge valid and continue to purchase my ticket.
Overall, it's a great feeling to know that BOA has my best interests at heart and is actively trying to protect my finances.