This is definitely one of the worst banks i have ever used when it comes to loans and customer service on home mortgages. Bb&t is the only bank that is worse than bank of america. The customer service of bank of america is terrible. They continue to run you around in circles and never actually resolve any problem. I have given up on trying! On the only positive note, you do get some customer service folks that are nice and trying to help -- the only problem is they do not seem knowledgeable or equipped enough to provide that help. You are much better off not calling bank of america but going into a branch office to get any help.
Bank of America provide all the information to any person that they said is legal, my husband s.s. was scan from someone else with T-Mobile and he got a debt on collection, when he never has phone from T-Mobile, now that collection when to "legal Process" and they couldn't go to his bank to take that money because his bank protect his information, Bank of AMerica provide all the information and let other people take my money because my husband is in my bank account, is that fear?? they said they cant do anything because was "legal".
I am 21 and opened 2 credit cards online without reading anything about them. I always pay my bills a week before they're due because i have anxiety about late payments and bad credit. I didn't understand how i paid my bill early but didn't have the full available credit so i called bank of america customer service. Rochelle was beyond amazing and i hold client service very high and she surpassed my standards!
I did not understand the issue whatsoever and she patiently explained it in like 20 different ways until i completely understood, she even offered to transfer me to someone who could help me further if she wasn't capable of doing so. After i got what she was saying i asked her a few more questions and she's not only very intelligent but she's so personable. She's seriously amazing and made my day! She made my baking experience easier and when you understand what's going on with your money your life is easier! Thank you rochelle and bank of america