This is definitely one of the worst banks i have ever used when it comes to loans and customer service on home mortgages. Bb&t is the only bank that is worse than bank of america. The customer service of bank of america is terrible. They continue to run you around in circles and never actually resolve any problem. I have given up on trying! On the only positive note, you do get some customer service folks that are nice and trying to help -- the only problem is they do not seem knowledgeable or equipped enough to provide that help. You are much better off not calling bank of america but going into a branch office to get any help.
Very poor customer service. Do credit checks with out intimating customer
While i was a student they gave me secondary account for free and later they have been charging 12 $ monthly fee and i had direct deposit setup for primary account. When i asked for refund they are saying they can't.
Who asked secondary account,they gave it for free and keep on charging since an year.