This is definitely one of the worst banks i have ever used when it comes to loans and customer service on home mortgages. Bb&t is the only bank that is worse than bank of america. The customer service of bank of america is terrible. They continue to run you around in circles and never actually resolve any problem. I have given up on trying! On the only positive note, you do get some customer service folks that are nice and trying to help -- the only problem is they do not seem knowledgeable or equipped enough to provide that help. You are much better off not calling bank of america but going into a branch office to get any help.
I went to a Bank of America branch to purchase Mexican pesos for an upcoming trip. When the teller gave me the receipt for the transaction, I saw that they were giving me a little over 7 pesos to the US dollar. At home, looked up the exchange rate for that day and it was over 14 pesos to the dollar. I called the bank and cancelled the purchase. The manager said he had already put the order in but that he would send the pesos back. When the pesos arrived, the manager called to confirm my desire to cancel. He told me that Bank of America would refund my money at a lower rate. In the end, I was charged $80.00 for this cancellation. Never use Bank of America for foreign currency purchase. Their rates are unfair and the process is rediculous