This is definitely one of the worst banks I have ever used when it comes to loans and customer service on home mortgages. BB&T is the only bank that is worse than Bank of America. The customer service of Bank of America is terrible. They continue to run you around in circles and never actually resolve any problem. I have given up on trying!!! On the only positive note, you do get some customer service folks that are nice and trying to help -- the only problem is they do not seem knowledgeable or equipped enough to provide that help. You are much better off not calling Bank of America but going into a branch office to get any help.
Went there 3 times on different occasion and different times and every time the drive through was closed. This last visit I had it! It was 10:40 am and pouring rain outside and I had my baby in the car. What is the point in having a drive through and never have it open. Hate bank of america.
It is never easy to pay your monthly payment to Bank of America Credit CArd. I used to have problem in the past and still now. BOA cancelled my previous credit card while I applied for the new one but it still shows up on my online account. The representative said that it will continue showing u on online account although it was cancelled. That being said, I made payment for the new account which was processed towards the old account. I have tried contacting them. First of all , it takes forever to answer the call. Then they say they will fix it and don't. When you call again, its like they have no idea what you are talking about. I have talked to 5 people so far and none of them have been able to resolve the problem. Once I have paid my balance, I will close the credit card and never ever apply for BOA credit card ever again. I use Citi, Discover, AMEX, local bank credit card and never even had single problem with other credit card.
I just don;t like how BOA handles things. This is just ridiculous.