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Bank of America Customer Review

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match4060's Profile Image

1 out of 5 marks

Reviewed by match4060

Jun 2nd 2012

One of the WORST banks ever

This is definitely one of the worst banks I have ever used when it comes to loans and customer service on home mortgages. BB&T is the only bank that is worse than Bank of America. The customer service of Bank of America is terrible. They continue to run you around in circles and never actually resolve any problem. I have given up on trying!!! On the only positive note, you do get some customer service folks that are nice and trying to help -- the only problem is they do not seem knowledgeable or equipped enough to provide that help. You are much better off not calling Bank of America but going into a branch office to get any help.

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Other Bank of America Reviews

bank1's Profile Image

Reviewed by bank1

Sep 28th 2014

1 out of 5 marks

Poor Management-Worst Branch Service Ever! Sylmar, CA

First of all, the Branch Manager does not care about the customers. If he did, he would instruct all his employees to park in the back parking spaces. The employees all park in the best parking spaces right next to the bank. Therefore, the customers get the worst parking spaces and have to walk the furtherest. I seem several elderly persons having difficulty as well as handicapp individuals having a hard time entering the bank. The least the Branch Manager can do is instruct his employees to park two rows back.

After all their cars will be parked on the lot for eight hours. The tellers are not trained well. I am a business owner and just deposited $40,000 and then had a $1000 petty cash check to cashout. She did not know how to process it. Other branches don't do it the way she processed the check, it shows up 3 x on my statement.

They should put the business teller back in place since they don't have competent tellers that know what they are doing. I had to wait 10 minutes for a simple transaction that normally takes 3 minutes at another bank or with an more experienced teller. The lines are too long.

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debra's Profile Image

Reviewed by debra

Sep 30th 2014

1 out of 5 marks

Do Not Bank Here!

I have had an account with this bank for several years. I recently deposited a va check from my husband's death. They not only messed up the deposit but claimed they were sending the check back to me in the form of a bank draft in 7-10 days because the atm couldn't read it. They couldn't read i guess. It overdrew my account and all they could do was hand me their business cards and say i'm sorry.

I will never do business with them again and i want everyone to know dont bank with them especially n. Monroe branch in tallahassee florida. No i will have my power turned off tomorrow and no insurance thanks to them.

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