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Bank of America Customer Review

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match4060's Profile Image

1 out of 5 marks

Reviewed by match4060

Jun 2nd 2012

One of the WORST banks ever

This is definitely one of the worst banks I have ever used when it comes to loans and customer service on home mortgages. BB&T is the only bank that is worse than Bank of America. The customer service of Bank of America is terrible. They continue to run you around in circles and never actually resolve any problem. I have given up on trying!!! On the only positive note, you do get some customer service folks that are nice and trying to help -- the only problem is they do not seem knowledgeable or equipped enough to provide that help. You are much better off not calling Bank of America but going into a branch office to get any help.

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Other Bank of America Reviews

jjones's Profile Image

Reviewed by jjones

Jul 26th 2014

1 out of 5 marks

Please take my payment for my Credit Card !!!

From October 2012 to March 2013, Bank of America would have many excuses not to process my payment for my credit card bill. I would call customer service to pay part of that bill. I gave them my personal checking account number , (located on the front of my checks.). the next following month, I checked my bank statement and no payment was made to Bank of America. I called Bank of America to find out why the amount was not applied on my account. The customer service rep. told me that i gave them the wrong number on the check. I asked them that they should have call, e-mail, or text me of this problem. (COME ON), I think that I can read numbers on the bottom of a check, (Routing numbers). so I gave them the complete routing numbers again. And again the same thing happened again. This went on for at least 5 months. Finally I was able to pay, (IN FULL), the whole amount. now I have a bad credit mark on my credit score and they will not take them off because they show their records as accurate. Maybe this is a way to make extra money from late fees.

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mandylance's Profile Image

Reviewed by mandylance

Jul 25th 2014

5 out of 5 marks

what a great bank

I have always enjoyed doing business with bank of America. They are always able to give me quick and accurate info regarding my accounts. The ATM is also my favorite thing about this bank. I rarely ever have to go into the bank, the atm can do everything. I have been doing business with them since 2010 and plan on doing business with them for another 10 years.

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