Overall Rating

MyBankTracker Grade

B
Customer Rating
Financial Health
Bank Fees
Bank Rates
Number of Locations
Mobile Deposits
Mobile Banking

Featured Rates

Featured Saving Rates

Compare more rates »

5,314
Branch Locations

Bank of America Location Map
We found branches close to you.

Add a Bank to Compare

Bank Reviews
CIT Bank
Add
Bank Reviews
Citibank
Add
Bank Reviews
Chase
Add
Compare Banks

Bank of America Customer Review

Post a review
Jestian's Profile Image

1 out of 5 marks

Reviewed by Jestian

Jan 11th 2013

Poor Customer Service, And Poor Attitude Toward Card Holders

Last spring we obtained a bofa card with a $5000 credit line. We used this card to go on vacation, and for misc. Purchases. We have other cards and none of them have ever been late, nor have any payments on this card. We paid more than minimum every month, but didn't pay down the 0% interest balance in favor of paying larger amounts on the cards that were charging interest.

Our bofa card started charging interest this month, so this month we made a substantial payment on the account, and were reward by

bofa reducing our credit line by the amount of payment. They could give no reason other than we were subject to a credit review by their committee - no more explanation than that. My spouse is a disabled veteran, and we pay all our bills on time. I think this speaks quite loudly of just how little any of us mean to this conglomerate. I can't wait to pay off the card, and close this account.

Is this review helpful? ▲ Yes 2 ▼ No 0

Other Bank of America Reviews

Hawaii2's Profile Image

Reviewed by Hawaii2

Jan 31st 2015

1 out of 5 marks

Erroneous Bank Transactions - Bank of America, Daly City, CA

I have been a loyal customer since 1978 and had given Bank of America a really good review based on a recent transaction with good customer service. The next day the bank withdrew a substantial amount of money from my checking account! When I called the representative told me it was from a charge off from an account that was closed 3 YEARS AGO!! You can imagine my outrage when he told me that after I gave the bank a good review. This is the 2nd time I've had to deal with this type of problem. The first time was a fraudulent charge on my account that took 3 months to clear. Time to open another account elsewhere

Is this review helpful? ▲ Yes 1 ▼ No 0

vicky39's Profile Image

Reviewed by vicky39

Jan 29th 2015

1 out of 5 marks

Provide Privacy Information And Let Any People Take Money

Bank of america provide all the information to any person that they said is legal, my husband s. S. Was scan from someone else with t-mobile and he got a debt on collection, when he never has phone from t-mobile, now that collection when to "legal process" and they couldn't go to his bank to take that money because his bank protect his information, bank of america provide all the information and let other people take my money because my husband is in my bank account, is that fear? They said they cant do anything because was "legal".

Is this review helpful? ▲ Yes 1 ▼ No 0

Post a review View all Reviews