Last spring we obtained a bofa card with a $5000 credit line. We used this card to go on vacation, and for misc. Purchases. We have other cards and none of them have ever been late, nor have any payments on this card. We paid more than minimum every month, but didn't pay down the 0% interest balance in favor of paying larger amounts on the cards that were charging interest.
Our bofa card started charging interest this month, so this month we made a substantial payment on the account, and were reward by
bofa reducing our credit line by the amount of payment. They could give no reason other than we were subject to a credit review by their committee - no more explanation than that. My spouse is a disabled veteran, and we pay all our bills on time. I think this speaks quite loudly of just how little any of us mean to this conglomerate. I can't wait to pay off the card, and close this account.
Bunch of frauds. I put my cash on checking account. I want to by a house on it. On next day they disappeared. They hold it with out any explanation and reason. Nobody can expalin nothing. And staff talking with you and asking a questions in the way like it is you who have stole from them not them from you!
I recently had an issue with a creditor withdrawing unauthorized funds. I used the online chat was helped through the process of applying for a new debit card to ensure no further drafts were taken out and then given the claim number to get the money back. The person i chatted with waived the $5 fee for a new debit card and sent it right away and was helpful and personable the whole time.
The person i spoke with about the claim was very helpful and efficient. I have dealt with two banks before and by far this was the easiest claim i have ever made. The money will be in my account tomorrow which is wonderful for someone living paycheck to paycheck!! The level of professionalism and empathy i have received during this and other transactions have made me a customer for life.