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Bank of America Customer Review

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Jestian's Profile Image

1 out of 5 marks

Reviewed by Jestian

Jan 11th 2013

Poor customer service, and poor attitude toward card holders

Last spring we obtained a BofA card with a $5000 credit line. We used this card to go on vacation, and for misc. purchases. We have other cards and none of them have ever been late, nor have any payments on this card. We paid more than minimum every month, but didn't pay down the 0% interest balance in favor of paying larger amounts on the cards that were charging interest. Our BofA card started charging interest this month, so this month we made a substantial payment on the account, and were reward by

BofA reducing our credit line by the amount of payment. They could give no reason other than we were subject to a credit review by their committee - no more explanation than that. My spouse is a disabled veteran, and we pay all our bills on time. I think this speaks quite loudly of just how little any of us mean to this conglomerate. I can't wait to pay off the card, and close this account.

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Other Bank of America Reviews

reviewnews's Profile Image

Reviewed by reviewnews

Aug 29th 2014

1 out of 5 marks

WORST bank in America!

They just take EXTRA charges when ever they want. Then go to a dispute and you never get money back. Been disputing a charge since April... 5 months later paid for it again. Paid twice for something I sent back with tracking number and they double charge me. Worst bank in the USA.. they need to go bankrupt but won't because they double charge their customers

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sdill's Profile Image

Reviewed by sdill

Aug 2nd 2014

1 out of 5 marks

Still Ongoing & gotten worse-BofA cred card

See other sdill post--- Update... after my 3 month nightmare. Still no resolution. I had to reapply for my card to be opened. They pulled me 3 times, making my credit score go even lower. They did reopen it to exactly the same way it was. No changes in % or anything. August stmnt had all charges reversed and yet still showed a cash advance with new % added. They were supposed to take away the cash advance thus no new %. They credited it back last month. I need to call again for have the cash advance and new % removed. I am exhausted by their mistakes and lies. But I will not give up. I still have 2 delinquent payments on my credit report, 3 hard inquires, a closing, and a reopening. They are the WORST EVER EVER! Estimate total hours spent 15+ and 20+ phone calls so far. WORST credit card bank EVER. Eleven years I spent with these incompetent, lying, jerks. I have spoken with many supervisors that don't care either. Friends have closed $20,000.+ in accounts and loans so far. I tell everyone about B of A.

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