MyBankTracker rated Bank of America based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.
Had been a customer since 1991, the bigger they got the worst they got. Now it's the 8 arm monster and none of the arms know what the other one is doing. They get accounts confused, numbers wrong. Never return calls or emails. Took months to close all the accounts which were all in good standing.
Even had problems getting in safe deposit box. Always very slow service, very time-consuming to do business with either on the phone or in person. Last straw: it took 3 orders before they got our checks printed correctly. Very slow to do anything. Changed everything to bb&t very fast, accurate and good.
Glenview branch now having their window closed on saturdays.
I have spent 20 min waiting for personal banker and all that time, instead of offering extra help, their female manager was flirting with somebody over the phone. Everybody could hear that. Very unprofessional.
Will not say what I went in for, but the Branch Manager Jason, was exceedingly professional and friendly...I was thinking, the tellers must enjoy their job, with such leadership present!!