Had been a customer since 1991, the bigger they got the worst they got. Now it's the 8 arm monster and none of the arms know what the other one is doing. They get accounts confused, numbers wrong. Never return calls or emails. Took months to close all the accounts which were all in good standing.
Even had problems getting in safe deposit box. Always very slow service, very time-consuming to do business with either on the phone or in person. Last straw: it took 3 orders before they got our checks printed correctly. Very slow to do anything. Changed everything to bb&t very fast, accurate and good.
Very poor customer service. Do credit checks with out intimating customer
While i was a student they gave me secondary account for free and later they have been charging 12 $ monthly fee and i had direct deposit setup for primary account. When i asked for refund they are saying they can't.
Who asked secondary account,they gave it for free and keep on charging since an year.