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Overall rating score 48%
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Bank of America Customer Review

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kens's Profile Image

1 out of 5 marks

Reviewed by kens

Jun 8th 2012

Save yourself a lot of grief and go somewhere else.

Had been a customer since 1991, the bigger they got the worst they got. Now it's the 8 arm monster and none of the arms know what the other one is doing. They get accounts confused, numbers wrong. Never return calls or emails. Took months to close all the accounts which were all in good standing. Even had problems getting in safe deposit box. Always very slow service, very time-consuming to do business with either on the phone or in person. Last straw: it took 3 orders before they got our checks printed correctly. Very slow to do anything. Changed everything to BB&T very fast, accurate and good.

Is this review helpful? ▲ Yes 3 ▼ No 0

Other Bank of America Reviews

JeanneBortolini's Profile Image

Reviewed by JeanneBortolini

Apr 17th 2014

1 out of 5 marks

Worst credit card ever-Spirit Airlines Bank of America card!

Received a statement February, 2014. Called, canceled credit card. More statements, same annual fee, but now with interest charges. Contacted customer service at phone number on statement-on hold 75 minutes, gave up. Chatted on line with Peter. He was unable to help. His supervisor- unable to help. Called again, talked to Ray. He was rude and condescending. He informed me that had I canceled the card on 2/6 instead of 2/16 I would not have been charged. It didn't matter that I closed the account, I still had to pay the fee, and the account is now "past due". He said that I was wrong to think that I could just contact customer service and they would resolve my problem. He also said that it didn't matter who I spoke to within the entire Bank of America Corporation, no one would help me out. This is exactly what transpired, all of it is true and per my experience I would have no further dealings with them in the future and plan to dispute these charges.

Is this review helpful? ▲ Yes 1 ▼ No 0

Sandhu's Profile Image

Reviewed by Sandhu

Apr 16th 2014

3 out of 5 marks

Very rude employee Mr. Alex

I walked to merchant window without knowing that it closes at 4pm . Me Alex told me get into regular line very rudely as I have made a very big mistake. I hope he will learn to talk to customers better. My teller was very nice.

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