Got a credit card from them fairly easily, even though i did not have a huge income. After my balance was high for a few months, it was paid in full so that the current balance was $0. 00. The following day i was called by boa to say that they are closing my account due to a "recent credit evaluation". I tried to explain that i have just paid off all 6 of my credit cards and that it would not show on my credit report, but they would not hear any of it. I even asked if i could request it be closed rather than they close it (apparently this is better on your credit report) and they would not even let me do that. What is the deal boa? I pay off all my debt in hopes of improving my credit and you tell me i can't do business with you anymore? Then you try to make my credit report look even worse? Not acceptable!
Bunch of frauds. I put My cash on checking account. I want to by a house on it. On next day they disappeared. They hold it with out any explanation and reason.Nobody can expalin nothing. And staff talking with you and asking a questions in the way like it is you who have stole from them not them from you!
I recently had an issue with a creditor withdrawing unauthorized funds. I used the online chat was helped through the process of applying for a new debit card to ensure no further drafts were taken out and then given the claim number to get the money back. The person i chatted with waived the $5 fee for a new debit card and sent it right away and was helpful and personable the whole time.
The person i spoke with about the claim was very helpful and efficient. I have dealt with two banks before and by far this was the easiest claim i have ever made. The money will be in my account tomorrow which is wonderful for someone living paycheck to paycheck!! The level of professionalism and empathy i have received during this and other transactions have made me a customer for life.