I bought my home november of 2009 and my loan was sold to bank of america. Service started off good with no complaints. After what i have experienced this year i will never ever recommend anyone to them. I have my escrow account setup thru them and taxes and insurance to be paid automatically. They failed to pay my home owners insurance on time and almost caused it to be cancelled then got a $15 late fee charged to my account.. Then they are completely screwing me over on my escrow account by dramatically increasing my monthly escrow account claiming this is the amount they need for next year which is bullshit because my property taxes dropped, h. O. I stayed the same causing my escrow payment to go up almost $160 per month and they refuse to work with me and claim according to the law they have a right to increase it as needed.. I am currently refinancing my mortgage thru another company and cannot wait to get rid of them.
Minus - very low rate for cd and savings accounts. Plus - great service
We had 3 minutes worth of simple business to conduct and stephanie (branch manager) let the 2 of us sit there for 50 minutes. She knew we were there and could of easily, without any inconvenience to anybody, taken care of us and we could have been there less than 10 minutes. We have had business account's with bofa for several years and would not recommend (at least this branch) to anyone. Stephanie works like a robot lacking simple customer service common sense. A position at the town library may be better suited for her simplistic mind.