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I bought my home november of 2009 and my loan was sold to bank of america. Service started off good with no complaints. After what i have experienced this year i will never ever recommend anyone to them. I have my escrow account setup thru them and taxes and insurance to be paid automatically. They failed to pay my home owners insurance on time and almost caused it to be cancelled then got a $15 late fee charged to my account.. Then they are completely screwing me over on my escrow account by dramatically increasing my monthly escrow account claiming this is the amount they need for next year which is bullshit because my property taxes dropped, h. O. I stayed the same causing my escrow payment to go up almost $160 per month and they refuse to work with me and claim according to the law they have a right to increase it as needed.. I am currently refinancing my mortgage thru another company and cannot wait to get rid of them.
Will not say what I went in for, but the Branch Manager Jason, was exceedingly professional and friendly...I was thinking, the tellers must enjoy their job, with such leadership present!!
Please email me at firstname.lastname@example.org
Your telephone number does not work and I cannot find your fax number, so I will reproduce the letter here.
Please contact my law office at 214-522-4900 regarding our client and your customer Laureen A. Walker. She is unable to make an information request because she cannot reach you via telephone, since the number on the internet only goes to automated dialing. Please provide your fax number or email, so that we may send in an information request regarding a closing that occurred at your branch. Jason Charles Ciarochi