MyBankTracker rated Bank of America based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.
I bought my home november of 2009 and my loan was sold to bank of america. Service started off good with no complaints. After what i have experienced this year i will never ever recommend anyone to them. I have my escrow account setup thru them and taxes and insurance to be paid automatically. They failed to pay my home owners insurance on time and almost caused it to be cancelled then got a $15 late fee charged to my account.. Then they are completely screwing me over on my escrow account by dramatically increasing my monthly escrow account claiming this is the amount they need for next year which is bullshit because my property taxes dropped, h. O. I stayed the same causing my escrow payment to go up almost $160 per month and they refuse to work with me and claim according to the law they have a right to increase it as needed.. I am currently refinancing my mortgage thru another company and cannot wait to get rid of them.
Bank of America has perfected their way of placing fees to your account that are not legitimate. I was able to prove it once and the fee was returned after having to prove that the fee was not justified. I don't feel like i should have to babysit my bank account all day every day.
I am 21 and opened 2 credit cards online without reading anything about them. I always pay my bills a week before they're due because i have anxiety about late payments and bad credit. I didn't understand how i paid my bill early but didn't have the full available credit so i called bank of america customer service. Rochelle was beyond amazing and i hold client service very high and she surpassed my standards!
I did not understand the issue whatsoever and she patiently explained it in like 20 different ways until i completely understood, she even offered to transfer me to someone who could help me further if she wasn't capable of doing so. After i got what she was saying i asked her a few more questions and she's not only very intelligent but she's so personable. She's seriously amazing and made my day! She made my baking experience easier and when you understand what's going on with your money your life is easier! Thank you rochelle and bank of america