I bought my home november of 2009 and my loan was sold to bank of america. Service started off good with no complaints. After what i have experienced this year i will never ever recommend anyone to them. I have my escrow account setup thru them and taxes and insurance to be paid automatically. They failed to pay my home owners insurance on time and almost caused it to be cancelled then got a $15 late fee charged to my account.. Then they are completely screwing me over on my escrow account by dramatically increasing my monthly escrow account claiming this is the amount they need for next year which is bullshit because my property taxes dropped, h. O. I stayed the same causing my escrow payment to go up almost $160 per month and they refuse to work with me and claim according to the law they have a right to increase it as needed.. I am currently refinancing my mortgage thru another company and cannot wait to get rid of them.
I recently refinance my mortgage with THIS IDIOTS b of a. to lower my monthly payments. 2 months later receive a letter, stating that they had used my escrow to lower the balance which I would have never have agree to. Now they want payments that will be higher than the original ones. This people are CROOKS from one end to the other. If you want peace of mind, stay away from these GANGSTERS. They are nothing more than Liars and swindlers. If they continued to harassed me, I plan to sue their pants off.
Tried to resolve a common problem with my account in a chat window. Had to go through four different "specialists" to get my problem resolved. Had to explain my problem four times. I got tired of being turned over to a new person. I was not rude. What ridiculous service.