I bought my home November of 2009 and my loan was Sold to Bank of America. Service started off good with no complaints. After what I have experienced this year I will never ever recommend anyone to them. I have my escrow account setup thru them and Taxes and Insurance to be paid automatically. They failed to pay my home owners insurance on time and almost caused it to be cancelled then got a $15 late fee charged to my account.. Then they are completely screwing me over on my escrow account by dramatically increasing my monthly escrow account claiming this is the amount they need for next year which is bullshit because my property taxes dropped, H.O.I stayed the same causing my Escrow payment to go up almost $160 per month and they refuse to work with me and claim according to the law they have a right to increase it as needed.. I am currently refinancing my mortgage thru another company and cannot wait to get rid of them.
I had a entry on my BOA online of "rck adj posting error"
I assume that this is something of a posting error such as a double deposit by me was detected. However, the strangest thing about this is that all my deposits of the last month can be viewed EXCEPT the deposits of the exact amount I was charged -135.00 ! in other words , I can't investigate the deposits myself! 5 deposits (and 5 checks)do exist that I believe I deposited correctly.Perhaps I did deposit one twice by mistake but why can't i check this myself?
I have to call BOA on Monday, let them investigate this waste countless time punching the phone pads, listen to that insipid, mind numbing music on hold, and talk to them. has this happened to anyone else?
It is never easy to pay your monthly payment to Bank of America Credit CArd. I used to have problem in the past and still now. BOA cancelled my previous credit card while I applied for the new one but it still shows up on my online account. The representative said that it will continue showing u on online account although it was cancelled. That being said, I made payment for the new account which was processed towards the old account. I have tried contacting them. First of all , it takes forever to answer the call. Then they say they will fix it and don't. When you call again, its like they have no idea what you are talking about. I have talked to 5 people so far and none of them have been able to resolve the problem. Once I have paid my balance, I will close the credit card and never ever apply for BOA credit card ever again. I use Citi, Discover, AMEX, local bank credit card and never even had single problem with other credit card.
I just don;t like how BOA handles things. This is just ridiculous.