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Overall rating score 48%
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Bank of America Customer Review

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EJCUSTER's Profile Image

2 out of 5 marks

Reviewed by EJCUSTER

Jun 18th 2012

Started off good now beyond terrible!!!

I bought my home November of 2009 and my loan was Sold to Bank of America. Service started off good with no complaints. After what I have experienced this year I will never ever recommend anyone to them. I have my escrow account setup thru them and Taxes and Insurance to be paid automatically. They failed to pay my home owners insurance on time and almost caused it to be cancelled then got a $15 late fee charged to my account.. Then they are completely screwing me over on my escrow account by dramatically increasing my monthly escrow account claiming this is the amount they need for next year which is bullshit because my property taxes dropped, H.O.I stayed the same causing my Escrow payment to go up almost $160 per month and they refuse to work with me and claim according to the law they have a right to increase it as needed.. I am currently refinancing my mortgage thru another company and cannot wait to get rid of them.

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moseshernandez's Profile Image

Reviewed by moseshernandez

Apr 12th 2014

2 out of 5 marks

worst experience banking with them and the customer service in this branch sucks. .

I closed my account Because of this branch... worst experience with this branch not one time but 3 or 4 times I been there even to cash my payroll checks they are unreal ..... because of this branch I would never open an account with BOA again..

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banksucks's Profile Image

Reviewed by banksucks

Apr 11th 2014

1 out of 5 marks

Very unprofessional treatment by associate BRIAN

Went to close an IRA CD - their renewal rates suck. Have done this multiple times in the past 6 months. The associate informs us that they would be withholding a 10% penalty - WRONG! Not if you reinvest in another IRA CD (which we would be with another bank). When I tried to explain that he was wrong he became irate and said, "Take your stuff and get out of my bank." Totally unprofessional. Called me an idiot. Other customers in the bank were appalled. One young man even came over to us and told BRIAN that he would be taking his business to another bank, because of the way he spoke to us. Filed a formal complaint with BofA corporate. We will be closing all of our other accounts.

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