I bought my home November of 2009 and my loan was Sold to Bank of America. Service started off good with no complaints. After what I have experienced this year I will never ever recommend anyone to them. I have my escrow account setup thru them and Taxes and Insurance to be paid automatically. They failed to pay my home owners insurance on time and almost caused it to be cancelled then got a $15 late fee charged to my account.. Then they are completely screwing me over on my escrow account by dramatically increasing my monthly escrow account claiming this is the amount they need for next year which is bullshit because my property taxes dropped, H.O.I stayed the same causing my Escrow payment to go up almost $160 per month and they refuse to work with me and claim according to the law they have a right to increase it as needed.. I am currently refinancing my mortgage thru another company and cannot wait to get rid of them.
They just take EXTRA charges when ever they want. Then go to a dispute and you never get money back. Been disputing a charge since April... 5 months later paid for it again. Paid twice for something I sent back with tracking number and they double charge me. Worst bank in the USA.. they need to go bankrupt but won't because they double charge their customers
See other sdill post--- Update... after my 3 month nightmare. Still no resolution. I had to reapply for my card to be opened. They pulled me 3 times, making my credit score go even lower. They did reopen it to exactly the same way it was. No changes in % or anything. August stmnt had all charges reversed and yet still showed a cash advance with new % added. They were supposed to take away the cash advance thus no new %. They credited it back last month. I need to call again for have the cash advance and new % removed. I am exhausted by their mistakes and lies. But I will not give up. I still have 2 delinquent payments on my credit report, 3 hard inquires, a closing, and a reopening. They are the WORST EVER EVER! Estimate total hours spent 15+ and 20+ phone calls so far. WORST credit card bank EVER. Eleven years I spent with these incompetent, lying, jerks. I have spoken with many supervisors that don't care either. Friends have closed $20,000.+ in accounts and loans so far. I tell everyone about B of A.