MyBankTracker rated Bank of America based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.
I filed a claim with boa because i had an unauthorized charge from a bookstore, so after calling the claims department to report it, i then called the bookstore directly and they reimbursed the money to my account. Two days later boa reimbursed the money to me also, so i was given back double the money, now being an honest person, i called to let them know of the error, and had to press 1 for english, then remain on the phone for over fifteen minutes pressing buttons and listening to an automated voice mail, i absolutely hate that, and for trying to do the right thing, i think this is completely unfair, you're customers want to speak with a human, not a computer!
My experience at a New Haven branch of BOA has been exceptional. Most importantly, the employee I talked to had my best interests at heart and went above and beyond to find me the best account to fulfill my needs and save me money.
Additionally, I enjoy using BOA's online banking tools because of their simplicity and security. Making money transfers, finding account/routing numbers, and keeping track of finances are all accomplished in an easy-to-use interface that is not found at other banks I have used. However, I am most impressed by BOA's active security measures, not just online login security, but fraud detection as well. When I recently purchased an international flight, BOA immediately notified me of a potentially fraudulent charge. I was able to easily deem the charge valid and continue to purchase my ticket.
Overall, it's a great feeling to know that BOA has my best interests at heart and is actively trying to protect my finances.
I recently moved to Florida and wanted to be sure my account addresses and information was up to date. There was a line out the door for customers. The manager informed me there was a two hour wait to see a representative. So much for customer service. As a premiere customer, you would think they would like to keep my business. I will be moving to another bank.