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MyBankTracker rated Bank of America based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.

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Bank of America Customer Review

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AshleyBennett's Profile Image

1 out of 5 marks

Reviewed by AshleyBennett

Jan 17th 2013

Such Poor Customer Service!

I filed a claim with boa because i had an unauthorized charge from a bookstore, so after calling the claims department to report it, i then called the bookstore directly and they reimbursed the money to my account. Two days later boa reimbursed the money to me also, so i was given back double the money, now being an honest person, i called to let them know of the error, and had to press 1 for english, then remain on the phone for over fifteen minutes pressing buttons and listening to an automated voice mail, i absolutely hate that, and for trying to do the right thing, i think this is completely unfair, you're customers want to speak with a human, not a computer!

Is this review helpful? ▲ Yes 3 ▼ No 0

Other Bank of America Reviews

aoeuaoeu's Profile Image

Reviewed by aoeuaoeu

May 21st 2015

5 out of 5 marks

Works with customer, excellent security

My experience at a New Haven branch of BOA has been exceptional. Most importantly, the employee I talked to had my best interests at heart and went above and beyond to find me the best account to fulfill my needs and save me money.

Additionally, I enjoy using BOA's online banking tools because of their simplicity and security. Making money transfers, finding account/routing numbers, and keeping track of finances are all accomplished in an easy-to-use interface that is not found at other banks I have used. However, I am most impressed by BOA's active security measures, not just online login security, but fraud detection as well. When I recently purchased an international flight, BOA immediately notified me of a potentially fraudulent charge. I was able to easily deem the charge valid and continue to purchase my ticket.

Overall, it's a great feeling to know that BOA has my best interests at heart and is actively trying to protect my finances.

Is this review helpful? ▲ Yes 1 ▼ No 0

PaulPaul's Profile Image

Reviewed by PaulPaul

Mar 17th 2015

1 out of 5 marks

think twice before going here

I recently moved to Florida and wanted to be sure my account addresses and information was up to date. There was a line out the door for customers. The manager informed me there was a two hour wait to see a representative. So much for customer service. As a premiere customer, you would think they would like to keep my business. I will be moving to another bank.

Is this review helpful? ▲ Yes 3 ▼ No 0

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