I started the re-fi process on aug 9th and was told 90 days to closing. Lol! Now jan 9th and they're asking for me to re-send documents that have expired. Terrible customer service. A woman, [Redacted], handling the re-fi never returned phone calls. Plus, i'm an existing customer! You'd think it would be a bit streamlined for a existing customer, not! Basically told them to suck a lemon and now have a new company that has a firm date of 45 days to close. I now tell everyone that will listen that bofa is the worst. Stay away!
I am 21 and opened 2 credit cards online without reading anything about them. I always pay my bills a week before they're due because i have anxiety about late payments and bad credit. I didn't understand how i paid my bill early but didn't have the full available credit so i called bank of america customer service. Rochelle was beyond amazing and i hold client service very high and she surpassed my standards!
I did not understand the issue whatsoever and she patiently explained it in like 20 different ways until i completely understood, she even offered to transfer me to someone who could help me further if she wasn't capable of doing so. After i got what she was saying i asked her a few more questions and she's not only very intelligent but she's so personable. She's seriously amazing and made my day! She made my baking experience easier and when you understand what's going on with your money your life is easier! Thank you rochelle and bank of america