MyBankTracker rated Bank of America based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.
I started the re-fi process on aug 9th and was told 90 days to closing. Lol! Now jan 9th and they're asking for me to re-send documents that have expired. Terrible customer service. A woman, [Redacted], handling the re-fi never returned phone calls. Plus, i'm an existing customer! You'd think it would be a bit streamlined for a existing customer, not! Basically told them to suck a lemon and now have a new company that has a firm date of 45 days to close. I now tell everyone that will listen that bofa is the worst. Stay away!
This bank only has one bank teller working at all times. There are other people working in the bank. But no one will open up a second bank teller window when the line gets long! The wait time is very long when this happens.
Bank of America freeze my credit card account and they are so bad that every time I called customer service they didn't have any idea the reason of the hold, I never had any late payments and always pay the full amount of balance every month. After 3 months of calling I finally closed the account, but this is the type of bank that do not care about the customer....