Overall Rating

MyBankTracker rated Bank of America based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.

B

MyBankTracker Rating

Customer Rating
Financial Health
Bank Fees
Bank Rates
Number of Locations
Mobile Deposits
Mobile Banking

Featured Rates

Featured Saving Rates

Compare more rates »

5,314
Branch Locations

Bank of America Location Map
We found branches close to you.

Add a Bank to Compare

Bank Rates
CIT Bank
Add
Bank Reviews
Citibank
Add
Bank News
Chase
Add
Compare Banks

Bank of America Customer Review

Post a review
Gibby's Profile Image

2 out of 5 marks

Reviewed by Gibby

Jan 27th 2013

Terrible Customer Service

I started the re-fi process on aug 9th and was told 90 days to closing. Lol! Now jan 9th and they're asking for me to re-send documents that have expired. Terrible customer service. A woman, [Redacted], handling the re-fi never returned phone calls. Plus, i'm an existing customer! You'd think it would be a bit streamlined for a existing customer, not! Basically told them to suck a lemon and now have a new company that has a firm date of 45 days to close. I now tell everyone that will listen that bofa is the worst. Stay away!

Is this review helpful? ▲ Yes 1 ▼ No 0

Other Bank of America Reviews

Ihatetowaitsolong's Profile Image

Reviewed by Ihatetowaitsolong

May 22nd 2015

1 out of 5 marks

Only one bank teller working at all times. Very long wait!

This bank only has one bank teller working at all times. There are other people working in the bank. But no one will open up a second bank teller window when the line gets long! The wait time is very long when this happens.

Is this review helpful? ▲ Yes 2 ▼ No 0

isaisa's Profile Image

Reviewed by isaisa

May 26th 2015

1 out of 5 marks

Worse Bank to have a Credit Card

Bank of America freeze my credit card account and they are so bad that every time I called customer service they didn't have any idea the reason of the hold, I never had any late payments and always pay the full amount of balance every month. After 3 months of calling I finally closed the account, but this is the type of bank that do not care about the customer....

Is this review helpful? ▲ Yes 1 ▼ No 0

Post a review View all Reviews