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Bank of America Customer Review

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Gibby's Profile Image

2 out of 5 marks

Reviewed by Gibby

Jan 27th 2013

Terrible Customer Service

I started the re-fi process on aug 9th and was told 90 days to closing. Lol! Now jan 9th and they're asking for me to re-send documents that have expired. Terrible customer service. A woman, [Redacted], handling the re-fi never returned phone calls. Plus, i'm an existing customer! You'd think it would be a bit streamlined for a existing customer, not! Basically told them to suck a lemon and now have a new company that has a firm date of 45 days to close. I now tell everyone that will listen that bofa is the worst. Stay away!

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Other Bank of America Reviews

karetu's Profile Image

Reviewed by karetu

Nov 16th 2014

4 out of 5 marks

Mostly Good

Minus - very low rate for cd and savings accounts. Plus - great service

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mjsmesa's Profile Image

Reviewed by mjsmesa

Nov 13th 2014

1 out of 5 marks

1904 N Lindsay Mesa Az. Poor Cust Ser Mgr Lacks Common Sense

We had 3 minutes worth of simple business to conduct and stephanie (branch manager) let the 2 of us sit there for 50 minutes. She knew we were there and could of easily, without any inconvenience to anybody, taken care of us and we could have been there less than 10 minutes. We have had business account's with bofa for several years and would not recommend (at least this branch) to anyone. Stephanie works like a robot lacking simple customer service common sense. A position at the town library may be better suited for her simplistic mind.

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