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MyBankTracker rated Bank of America based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.

B+

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Bank of America Customer Review

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sssweeney88's Profile Image

1 out of 5 marks

Reviewed by sssweeney88

Jun 10th 2012

Terrible Throughout The 6 Years Never Had A Good Experience

In the years that i have had bank of america not once have they ever helped me through any situation. I am an active duty military soldier who has served this nation for six years. Due to my job i have been stationed in italy, louisiana, and hawaii. Not any of these places had a bank of america except one in italy, but other banks have atms on military installations. I have had to pay the atm fee and a separate charge for not using a bank of america atm.

Even though i am serving this nation and do not choose to live at these places, bank of america would never waive my fee. When i was deployed and couldn't be around a phone or internet, my checking would often get overdrawn, but they wouldn't auto switch the money from my savings. When i would call i often felt like they would just hang up to avoid having to deal with me. It was one of the most stressful things to have to deal with. I know none of my friends that have this bank any longer the ones like me that made the mistake and opened an account with them, hate this whole corporation.

They steal money, have no sense of compassion. They don't have anything to offer a military soldier in a time of need and they will forever be a prime example of a corperation that thinks they deserve something more and don't have to abide by simple principles of good character because they put the name of our country in their name. If you are reading this please... Please don't get this bank behind you.

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Other Bank of America Reviews

hollyholly's Profile Image

Reviewed by hollyholly

Mar 26th 2015

1 out of 5 marks

Poor Service

Went in to the Thrashers Corner branch in Bothell and spoke with Jonathon. Was not happy about his attitude and follow through. He was to take care of canceling an account and then contacting me before the end of the business day. I waited no call so I assumed he would call me the following morning to confirm that he made the call to a department within the bank. Once again no call so I called him after 12:00pm and he had attitude with me, told me he has difficulty handling all the customers and that come into the banking center. (I guess this is why I didn't get a call from him). He did say he had made the cancellation call but didn't have a name of who he spoke with, no confirmation number and didn't request any documentation sent confirming our request. He said there was "probably" notes on the accounts. He dropped the ball.

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Casey2145's Profile Image

Reviewed by Casey2145

Mar 25th 2015

1 out of 5 marks

Ridiculous fees. Not worth it

I had an account for a couple years now and I just decided to close my account. They told me that I could no longer have my online banking account because it was not offered also they told me that because I was 23 I did not qualify for student discount even though I guess people only go to college until the 23. What really made me want to close it was the ridiculous overdraft charges. A whole $100 in overdraft charges for a $27 transaction talk about ridiculous. Then when I called to speak to them about it the lady I spoke to was very rude and supervise it was also not helpful at all he just kept repeating the same thing saying that when you overdraft charge they charge you a fee like I know that! I'm not an idiot.

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