MyBankTracker rated Bank of America based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.
In the years that i have had bank of america not once have they ever helped me through any situation. I am an active duty military soldier who has served this nation for six years. Due to my job i have been stationed in italy, louisiana, and hawaii. Not any of these places had a bank of america except one in italy, but other banks have atms on military installations. I have had to pay the atm fee and a separate charge for not using a bank of america atm.
Even though i am serving this nation and do not choose to live at these places, bank of america would never waive my fee. When i was deployed and couldn't be around a phone or internet, my checking would often get overdrawn, but they wouldn't auto switch the money from my savings. When i would call i often felt like they would just hang up to avoid having to deal with me. It was one of the most stressful things to have to deal with. I know none of my friends that have this bank any longer the ones like me that made the mistake and opened an account with them, hate this whole corporation.
They steal money, have no sense of compassion. They don't have anything to offer a military soldier in a time of need and they will forever be a prime example of a corperation that thinks they deserve something more and don't have to abide by simple principles of good character because they put the name of our country in their name. If you are reading this please... Please don't get this bank behind you.
Bank of America has perfected their way of placing fees to your account that are not legitimate. I was able to prove it once and the fee was returned after having to prove that the fee was not justified. I don't feel like i should have to babysit my bank account all day every day.
I am 21 and opened 2 credit cards online without reading anything about them. I always pay my bills a week before they're due because i have anxiety about late payments and bad credit. I didn't understand how i paid my bill early but didn't have the full available credit so i called bank of america customer service. Rochelle was beyond amazing and i hold client service very high and she surpassed my standards!
I did not understand the issue whatsoever and she patiently explained it in like 20 different ways until i completely understood, she even offered to transfer me to someone who could help me further if she wasn't capable of doing so. After i got what she was saying i asked her a few more questions and she's not only very intelligent but she's so personable. She's seriously amazing and made my day! She made my baking experience easier and when you understand what's going on with your money your life is easier! Thank you rochelle and bank of america