In the years that I have had Bank of America not once have they ever helped me through any situation. I am an active duty military soldier who has served this nation for six years. Due to my job I have been stationed in Italy, Louisiana, and Hawaii. Not any of these places had a bank of america except one in Italy, but other banks have ATMs on military installations. I have had to pay the ATM fee and a separate charge for not using a bank of america ATM. Even though I am serving this nation and do not choose to live at these places, bank of america would never waive my fee. When I was deployed and couldn't be around a phone or internet, my checking would often get overdrawn, but they wouldn't auto switch the money from my savings. When I would call I often felt like they would just hang up to avoid having to deal with me. It was one of the most stressful things to have to deal with. I know none of my friends that have this bank any longer the ones like me that made the mistake and opened an account with them, hate this whole corporation. They steal money, have no sense of compassion. They don't have anything to offer a military soldier in a time of need and they will forever be a prime example of a corperation that thinks they deserve something more and don't have to abide by simple principles of good character because they put the name of our country in their name. If you are reading this please ... please don't get this bank behind you.
I was out of city and used my Credit card once. the day after I received a call with no introduction that said Your Debit card closed Then I couldn't see my credit account online when I came back I called the bank and I was told that was for security Well who's security? mine or the potential thieve? Imagine another person used my card in another city. You Blocked me online, not to be able to see what's happening to my account while the card is still OK to be used by who ever You kidding me?? They could at least call me and check if it was me?? At the end I see a "maintenance fee" charged in my account too ,which I don't know why is that?
More over, when look at my activities on line, any time in this couple of days I used my credit card , it shows the Type as "Cash Advance" not the regular. Cash Advance from a credit card has charges!!!!!! No wonder why they never blocked the card.
I emailed the bank from the contact page within the bank account-online. They responded back to me almost in 1 week that I have to log in my account and send email from the secure page within my account / online.
Didn't I just do that?!?! so pissed off.
Contacted CEO office. no difference ...