In the years that I have had Bank of America not once have they ever helped me through any situation. I am an active duty military soldier who has served this nation for six years. Due to my job I have been stationed in Italy, Louisiana, and Hawaii. Not any of these places had a bank of america except one in Italy, but other banks have ATMs on military installations. I have had to pay the ATM fee and a separate charge for not using a bank of america ATM. Even though I am serving this nation and do not choose to live at these places, bank of america would never waive my fee. When I was deployed and couldn't be around a phone or internet, my checking would often get overdrawn, but they wouldn't auto switch the money from my savings. When I would call I often felt like they would just hang up to avoid having to deal with me. It was one of the most stressful things to have to deal with. I know none of my friends that have this bank any longer the ones like me that made the mistake and opened an account with them, hate this whole corporation. They steal money, have no sense of compassion. They don't have anything to offer a military soldier in a time of need and they will forever be a prime example of a corperation that thinks they deserve something more and don't have to abide by simple principles of good character because they put the name of our country in their name. If you are reading this please ... please don't get this bank behind you.
Actually not giving one start even but there is no option for 0.5 star. They just set fees for something so randomly and then keep charging without notice. they don't even bother to reimburse even if they haven't informed to customer and they don't care about customers even. They just reply do whatever you would like to but we will not reimburse. Their customer care representative even do not have enough information they they will just give different answers as they are not on same page for same issue. Worst experience with this bank and thinking to close all accounts with this bank. Wells Fargo and Chase are far better banking services.
I had an issue with a paypal transaction for a purchase I made, my Bank of America checking account was debited for the paypal payment. I discovered an issue with the item purchased using paypal. I contacted paypal and the time allowed had elapsed for them to collect so they said if I would file a claim with B of A they would refund to them and I would have my money back. They gave me all of the info required to provide to B of A including a reference number that would trigger them to issue the refund to my account, easy fix, right? Not by any means, I contacted B of A, filed a claim, week later received a "form" letter that they had denied the claim and if I would contact them they would provide the documentation and correspondence used to make the decision. I called and talked to claim rep and asked for review of docs used to make decision, rep could not find a thing and starting reading the "form " letter I had received back to me. I asked if they had contacted paypal regarding the issue and if they had reviewed the paperwork I had sent to them, rep stated they had paperwork but could not tell me what they had done or how they made the decision. I had already contacted paypal management rep and verified B of A had NEVER contacted them. I asked for a supervisor and rep said she was one, would elevate as I had requested. She asked me for a phone number so claims dept could personally contact me, never received a call, just another "from" letter a week later saying claim denied. No wonder they are rated again for the 6-7th year as the worst Company in America for customer service.