In the years that I have had Bank of America not once have they ever helped me through any situation. I am an active duty military soldier who has served this nation for six years. Due to my job I have been stationed in Italy, Louisiana, and Hawaii. Not any of these places had a bank of america except one in Italy, but other banks have ATMs on military installations. I have had to pay the ATM fee and a separate charge for not using a bank of america ATM. Even though I am serving this nation and do not choose to live at these places, bank of america would never waive my fee. When I was deployed and couldn't be around a phone or internet, my checking would often get overdrawn, but they wouldn't auto switch the money from my savings. When I would call I often felt like they would just hang up to avoid having to deal with me. It was one of the most stressful things to have to deal with. I know none of my friends that have this bank any longer the ones like me that made the mistake and opened an account with them, hate this whole corporation. They steal money, have no sense of compassion. They don't have anything to offer a military soldier in a time of need and they will forever be a prime example of a corperation that thinks they deserve something more and don't have to abide by simple principles of good character because they put the name of our country in their name. If you are reading this please ... please don't get this bank behind you.
First of all, the Branch Manager does not care about the customers. If he did, he would instruct all his employees to park in the back parking spaces. The employees all park in the best parking spaces right next to the bank. Therefore, the customers get the worst parking spaces and have to walk the furtherest. I seem several elderly persons having difficulty as well as handicapp individuals having a hard time entering the bank. The least the Branch Manager can do is instruct his employees to park two rows back.
After all their cars will be parked on the lot for eight hours. The tellers are not trained well. I am a business owner and just deposited $40,000 and then had a $1000 petty cash check to cashout. She did not know how to process it. Other branches don't do it the way she processed the check, it shows up 3 x on my statement.
They should put the business teller back in place since they don't have competent tellers that know what they are doing. I had to wait 10 minutes for a simple transaction that normally takes 3 minutes at another bank or with an more experienced teller. The lines are too long.
I have had an account with this bank for several years. I recently deposited a va check from my husband's death. They not only messed up the deposit but claimed they were sending the check back to me in the form of a bank draft in 7-10 days because the atm couldn't read it. They couldn't read i guess. It overdrew my account and all they could do was hand me their business cards and say i'm sorry.
I will never do business with them again and i want everyone to know dont bank with them especially n. Monroe branch in tallahassee florida. No i will have my power turned off tomorrow and no insurance thanks to them.