In the years that I have had Bank of America not once have they ever helped me through any situation. I am an active duty military soldier who has served this nation for six years. Due to my job I have been stationed in Italy, Louisiana, and Hawaii. Not any of these places had a bank of america except one in Italy, but other banks have ATMs on military installations. I have had to pay the ATM fee and a separate charge for not using a bank of america ATM. Even though I am serving this nation and do not choose to live at these places, bank of america would never waive my fee. When I was deployed and couldn't be around a phone or internet, my checking would often get overdrawn, but they wouldn't auto switch the money from my savings. When I would call I often felt like they would just hang up to avoid having to deal with me. It was one of the most stressful things to have to deal with. I know none of my friends that have this bank any longer the ones like me that made the mistake and opened an account with them, hate this whole corporation. They steal money, have no sense of compassion. They don't have anything to offer a military soldier in a time of need and they will forever be a prime example of a corperation that thinks they deserve something more and don't have to abide by simple principles of good character because they put the name of our country in their name. If you are reading this please ... please don't get this bank behind you.
Wait time is the longest of any other banks
Customer Service reps have left me waiting various times for up to 10 minutes (which is ridiculous in this tech age)
I get nowhere half the time and just give up on my rep and call back so I can get another rep to help
Reps have outdated web help
After putting up with more and more new fees showing up, typically without explanation or advance warning in understandable English, I have come to the conclusion that Bank of America only sees my company as their opportunity to pile on more fees so as to increase their profits. When I called yesterday to complain about the latest surprise on my small business statement, I got shoveled from one person who said he did not know to another person in another department who said that she did not know to another person who finally said he had specific knowledge that this new fee was being charged in error and he could help me with it as soon as he consulted with his manager while putting me on hold. The moment he put me on hold, the lousy Bank of America call system dropped the call AND HE DID NOT CALL ME BACK. After waiting 25 minutes I started the whole process over again but achieved no resolution for my issue. I DID LEARN THE FOLLOWING IMPORTANT OPERATING POLICY FOR THE BANK OF AMERICA CUSTOMER SERVICE CALL CENTERS: IF THE CALL GETS DROPPED, THE BofA PERSON IS PROHIBITED FROM CALLING ME BACK. HE/SHE HAS ZERO ABILITY TO ORIGINATE AN OUTBOUND CALL AND FURTHERMORE THE MOMENT MY CALL GOT DROPPED, HE WAS SWITCHED OVER TO A NEW IN-BOUND CALL FROM ANOTHER ABOUT-TO-BE-FRUSTRATED-AGAIN BofA CUSTOMER.
US Bank does not operate their call centers this way. That is where I am now taking my company business and I recommend that readers of this posting do likewise.