MyBankTracker rated Bank of America based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.
Bank of America has been very good when it comes to transactions. They always process very quickly and are very accurate. It has been very easy to deposit and withdraw money. It is very easy to access and the online banking is great. Making transfers online has been increadibly easy as well. However, I was given only 3 paychecks and it takes forever to receive the other ones. What is more, I was out of the country for 7 months and they just closed my checking account although I had previously let them know that I was not going to be here. And lastly, their telephone service and customer help on the telephone is very very slow.
After waiting in line 20 minutes, I was finally called over to the counter to make a deposit. The teller's name is Melissa and she was extremely rude. When I handed the deposit to her she pushed it back at me and told me to sort the money. I was confused and shocked! I said " isn't that your job?" She said no and proceeded to fold her arms and stare me down, waiting for me to sort the money. I refused so she said she couldn't help me and moved on to the next customer.
I am not one to complain and I typically try to avoid all confrontation. I have only had pleasant experiences at this bank in the past. I have never been told to sort out the money or had anyone ever flat out refuse to help me. As I understand it is not the banks policy to require customers to sort their own deposits. Maybe she was having a bad day but that is no way to treat people