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Overall rating score 48%
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Bank of America Customer Review

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plamsg's Profile Image

4 out of 5 marks

Reviewed by plamsg

Jun 5th 2012

Very Good

Bank of America has been very good when it comes to transactions. They always process very quickly and are very accurate. It has been very easy to deposit and withdraw money. It is very easy to access and the online banking is great. Making transfers online has been increadibly easy as well. However, I was given only 3 paychecks and it takes forever to receive the other ones. What is more, I was out of the country for 7 months and they just closed my checking account although I had previously let them know that I was not going to be here. And lastly, their telephone service and customer help on the telephone is very very slow.

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Other Bank of America Reviews

JeanneBortolini's Profile Image

Reviewed by JeanneBortolini

Apr 17th 2014

1 out of 5 marks

Worst credit card ever-Spirit Airlines Bank of America card!

Received a statement February, 2014. Called, canceled credit card. More statements, same annual fee, but now with interest charges. Contacted customer service at phone number on statement-on hold 75 minutes, gave up. Chatted on line with Peter. He was unable to help. His supervisor- unable to help. Called again, talked to Ray. He was rude and condescending. He informed me that had I canceled the card on 2/6 instead of 2/16 I would not have been charged. It didn't matter that I closed the account, I still had to pay the fee, and the account is now "past due". He said that I was wrong to think that I could just contact customer service and they would resolve my problem. He also said that it didn't matter who I spoke to within the entire Bank of America Corporation, no one would help me out. This is exactly what transpired, all of it is true and per my experience I would have no further dealings with them in the future and plan to dispute these charges.

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Sandhu's Profile Image

Reviewed by Sandhu

Apr 16th 2014

3 out of 5 marks

Very rude employee Mr. Alex

I walked to merchant window without knowing that it closes at 4pm . Me Alex told me get into regular line very rudely as I have made a very big mistake. I hope he will learn to talk to customers better. My teller was very nice.

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