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Bank of America Customer Review

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plamsg's Profile Image

4 out of 5 marks

Reviewed by plamsg

Jun 5th 2012

Very Good

Bank of America has been very good when it comes to transactions. They always process very quickly and are very accurate. It has been very easy to deposit and withdraw money. It is very easy to access and the online banking is great. Making transfers online has been increadibly easy as well. However, I was given only 3 paychecks and it takes forever to receive the other ones. What is more, I was out of the country for 7 months and they just closed my checking account although I had previously let them know that I was not going to be here. And lastly, their telephone service and customer help on the telephone is very very slow.

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Other Bank of America Reviews

SeaShell's Profile Image

Reviewed by SeaShell

Jul 23rd 2014

1 out of 5 marks

No brainers! worst Customer service/respect

I was out of city and used my Credit card once. the day after I received a call with no introduction that said Your Debit card closed Then I couldn't see my credit account online when I came back I called the bank and I was told that was for security Well who's security? mine or the potential thieve? Imagine another person used my card in another city. You Blocked me online, not to be able to see what's happening to my account while the card is still OK to be used by who ever You kidding me?? They could at least call me and check if it was me?? At the end I see a "maintenance fee" charged in my account too ,which I don't know why is that?

More over, when look at my activities on line, any time in this couple of days I used my credit card , it shows the Type as "Cash Advance" not the regular. Cash Advance from a credit card has charges!!!!!! No wonder why they never blocked the card.

I emailed the bank from the contact page within the bank account-online. They responded back to me almost in 1 week that I have to log in my account and send email from the secure page within my account / online.

Didn't I just do that?!?! so pissed off.

Contacted CEO office. no difference ...

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rtgallagher11hotma's Profile Image

Reviewed by rtgallagher11hotma

Jul 22nd 2014

2 out of 5 marks

Pretty iffy

-Weird fees

-Customer service will tell you one thibg but other agent will tell something totally different

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