MyBankTracker rated Bank of America based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.
Bank of America has been very good when it comes to transactions. They always process very quickly and are very accurate. It has been very easy to deposit and withdraw money. It is very easy to access and the online banking is great. Making transfers online has been increadibly easy as well. However, I was given only 3 paychecks and it takes forever to receive the other ones. What is more, I was out of the country for 7 months and they just closed my checking account although I had previously let them know that I was not going to be here. And lastly, their telephone service and customer help on the telephone is very very slow.
I am 21 and opened 2 credit cards online without reading anything about them. I always pay my bills a week before they're due because i have anxiety about late payments and bad credit. I didn't understand how i paid my bill early but didn't have the full available credit so i called bank of america customer service. Rochelle was beyond amazing and i hold client service very high and she surpassed my standards!
I did not understand the issue whatsoever and she patiently explained it in like 20 different ways until i completely understood, she even offered to transfer me to someone who could help me further if she wasn't capable of doing so. After i got what she was saying i asked her a few more questions and she's not only very intelligent but she's so personable. She's seriously amazing and made my day! She made my baking experience easier and when you understand what's going on with your money your life is easier! Thank you rochelle and bank of america
Today, i walked into Bank of America on johnson av. In riverdale bronx, ny looking for some help and i had the worst experience there with one of their employees. First, i went to the bank right after school therefore, i had my backpack on and there was clear evident of ageism. The lady at the front desk, behind the glass window had a belittling tone of voice and laughed at me when i asked her to have my coins exchanged for dollars bills. Since when was saving up coins and asking for paper money in exchange so funny?
Furthermore, she refused to give me coin wrappers because i didn't have an account with them. Apparently, that's the bank's policy. They can't help you unless you have an account with them. Well, country bank had no problem with giving me coin wrappers for free and they treated me with respect. I understand if the employees can't do certain things for people that do not have an account with the bank, however, i cannot stand disrespectful people. I make sure to always treat people helping me with respect, and i expect the same in return. Ironically, i was going to open up an account with bank of america, however there are plenty of banks out there that treat people, not just their "customers," with respect and courtesy!