I was sent a credit card statement and paid the exact amount the statement said in fact 7 days early. Next month I was sent another statement for About $6.00 in additional interest due. I called Customer service couldn't get an answer there either, Was told it wasn't much so just pay it, Their customer service is just a joke. They need to study Discover. There are much better cards out there, Keep looking.
I will be closing my account as soon as i pay off my credit card. I have several cards with direct payments and as we all know that do to the economy i only work two days a week! My intension is to pay but how can anyone survive with two days?! And than be charged late fees? I called to be refunded cash that i don't have and wasn't helped. Instead i was offered other options that charged a fee.
What point of not being able to afford the late fee didn't they get? How am i being helped! Very disappointed! I will be sure to make a point that bank america doesn't help those who are struggling. I called with a problem and there was no solution after i got off the phone wih the representative and manager. They told me since it wasn't the banks error i couldn't be refunded.. I didn't say it was the banks error. I just did have cash in hand until two days later!
I am refinancing my mortgage for a lower rate. I went into this branch asking for help and all i was told was that they no longer had a loan officer so i sat in the lobby filling out paper work and all i wanted was for someone to go over it so i didn't make any mistakes. No one would help me and as it turned out some of the paper work did not fax properly and i had to go back and sign additional forms.
I have been with b of a for 14 yrs. And i find this service worse than sad. If i had not gone this far with the loan process i would have gone to another bank and closed out all my accounts with b of a. To have a loan officer call me at 9pm on a friday night is beyond the pale. Something has to be done to keep customers satisfied.