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Bank of America Customer Review

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debco74's Profile Image

2 out of 5 marks

Reviewed by debco74

Dec 29th 2012

Very Poor

I was sent a credit card statement and paid the exact amount the statement said in fact 7 days early. Next month I was sent another statement for About $6.00 in additional interest due. I called Customer service couldn't get an answer there either, Was told it wasn't much so just pay it, Their customer service is just a joke. They need to study Discover. There are much better cards out there, Keep looking.

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Silhouette's Profile Image

Reviewed by Silhouette

Apr 21st 2014

2 out of 5 marks

Unnecessary Fees

I put a large amount of money in my account to pay for one of my school fees. I thought that everything was taken care of, because there was enough money in the account to cover all the money that the school wanted from me. The school took money out of my account, and I was okay with this, because I thought everything was taken care of. This was not the case.

Bank of America took over a week and a half to process that amount of money. They also put a hold on my account. Then when the school finally took the money that I owed them out of the account, Bank of America told me that my account was overdrawn! This frustrated me, because there was enough money in the account!

Then they started adding overdraft fees onto my account.The overdraft fees were completely unnecessary; it was not my fault that the bank took too long to process the money. The overdraft fees started to build up, and I owed the bank $75, even though there should not have been a problem

I called customer service and was told that I would be refunded for my fees and that they would have everything taken care of by the end of the day. Yeah, right. It took them another 5 days to figure everything out, and I had to call them multiple times to make sure they didn't screw me over. If I hadn't been carefully watching my account, I would be in trouble.

Oh, and here's the kicker: while they were processing my money they told me that I had to wait for them to process the money before I could make any purchases. This was not a problem for me, because I am a college student with supportive parents. But, what if I was a single parent that needed to buy necessities for my children? A week and a half is a long time. They were lucky I didn't need to buy anything important.

But, this entire fiasco screwed me over with my school. I now have overdraft fees for my school, because of the bank's screw up! I'm unable to register for my classes, because of the bank's error. So, now I have to figure that out too.

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Mhagz's Profile Image

Reviewed by Mhagz

Apr 19th 2014

1 out of 5 marks

Unhappy with the service that I received from the teller, Cecilia and her supervisor today 4/21/14 at 11:15 AM.

I am very unhappy and disappointed with the service that I received from the teller, Cecilia and her supervisor today 4/19/14 at 11:15 AM. I have been banking with BoA for many years and I should be entitled with a service that is pleasant, unbiased, non-racial, clear explanation, friendly and happy environment whenever I go to the nearest BOA banking location. Instead, Cecilia was a total opposite of my expectation. She gave me attitude instead of clear explanation to my question. She was not paying attention and she made me think about closing my accounts with BOA. I walked out of the bank disappointed and upset.

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