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Bank of America Customer Review

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mitaka's Profile Image

1 out of 5 marks

Reviewed by mitaka

Jan 31st 2013

bank of america sucks

this bank is bad bank to bank with they put chcks on hold for long time i had my check on hold for 5 bisness days and i understand it takes some time to clear so when the time come to clear my check some one from bank of america hold department put my check on hold agein for 5 more days and i had charged from my acout fees i did not know about this bank sucks dont trust this bank at all

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Other Bank of America Reviews

amandamarie9208gma's Profile Image

Reviewed by amandamarie9208gma

Oct 23rd 2014

5 out of 5 marks

Excellent Customer Service

I recently had an issue with a creditor withdrawing unauthorized funds. I used the online chat was helped through the process of applying for a new debit card to ensure no further drafts were taken out and then given the claim number to get the money back. The person i chatted with waived the $5 fee for a new debit card and sent it right away and was helpful and personable the whole time.

The person i spoke with about the claim was very helpful and efficient. I have dealt with two banks before and by far this was the easiest claim i have ever made. The money will be in my account tomorrow which is wonderful for someone living paycheck to paycheck!! The level of professionalism and empathy i have received during this and other transactions have made me a customer for life.

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htatiparthiyahooco's Profile Image

Reviewed by htatiparthiyahooco

Oct 22nd 2014

1 out of 5 marks

Worst Bank

Very poor customer service. Do credit checks with out intimating customer

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