Overall Rating

MyBankTracker rated Bank of America based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.

B+

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Bank of America Customer Review

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RPD's Profile Image

2 out of 5 marks

Reviewed by RPD

Jan 12th 2013

iPhone App Hasn't Worked For Over A Week. Requests For Help Being Ignored. Long Hold Times.

I've used bank of america's app to make deposits for months. A week ago it stopped working. The chat person couldn't help. After being on hold for an hour the person couldn't help but did say a supervision would contact me. Boa sent me to an atm to make the deposit. Turned out the atm only dispenses cash and won't take deposits. I've called or emailed every day since then. Emails are ignored. I'm either on hold or cut off if i call. No supervisor has contacted me. I've had problems with boa in the past, but this sets the record. The executive summary is that bank of america's customer service is horrible. If you have any problem, consider yourself on your own. Boa does have some good prices on good products, but be sure that you have a second account so that when boa drops the ball you can still pay your bills.

Is this review helpful? ▲ Yes 2 ▼ No 0

Other Bank of America Reviews

Ihatetowaitsolong's Profile Image

Reviewed by Ihatetowaitsolong

May 22nd 2015

1 out of 5 marks

Only one bank teller working at all times. Very long wait!

This bank only has one bank teller working at all times. There are other people working in the bank. But no one will open up a second bank teller window when the line gets long! The wait time is very long when this happens.

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isaisa's Profile Image

Reviewed by isaisa

May 26th 2015

1 out of 5 marks

Worse Bank to have a Credit Card

Bank of America freeze my credit card account and they are so bad that every time I called customer service they didn't have any idea the reason of the hold, I never had any late payments and always pay the full amount of balance every month. After 3 months of calling I finally closed the account, but this is the type of bank that do not care about the customer....

Is this review helpful? ▲ Yes 1 ▼ No 0

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