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Bank of America Customer Review

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RPD's Profile Image

2 out of 5 marks

Reviewed by RPD

Jan 12th 2013

iPhone App Hasn't Worked For Over A Week. Requests For Help Being Ignored. Long Hold Times.

I've used bank of america's app to make deposits for months. A week ago it stopped working. The chat person couldn't help. After being on hold for an hour the person couldn't help but did say a supervision would contact me. Boa sent me to an atm to make the deposit. Turned out the atm only dispenses cash and won't take deposits. I've called or emailed every day since then. Emails are ignored. I'm either on hold or cut off if i call. No supervisor has contacted me. I've had problems with boa in the past, but this sets the record. The executive summary is that bank of america's customer service is horrible. If you have any problem, consider yourself on your own. Boa does have some good prices on good products, but be sure that you have a second account so that when boa drops the ball you can still pay your bills.

Is this review helpful? ▲ Yes 2 ▼ No 0

Other Bank of America Reviews

Madashell002's Profile Image

Reviewed by Madashell002

Aug 27th 2014

1 out of 5 marks

Mortgage Fraudsters

I recently refinance my mortgage with THIS IDIOTS b of a. to lower my monthly payments. 2 months later receive a letter, stating that they had used my escrow to lower the balance which I would have never have agree to. Now they want payments that will be higher than the original ones. This people are CROOKS from one end to the other. If you want peace of mind, stay away from these GANGSTERS. They are nothing more than Liars and swindlers. If they continued to harassed me, I plan to sue their pants off.

Is this review helpful? ▲ Yes 3 ▼ No 0

tempusernamemybank's Profile Image

Reviewed by tempusernamemybank

Nov 21st 2014

1 out of 5 marks

Four Different "customer Specialists" To Resolve A Problem!

Tried to resolve a common problem with my account in a chat window. Had to go through four different "specialists" to get my problem resolved. Had to explain my problem four times. I got tired of being turned over to a new person. I was not rude. What ridiculous service.

Is this review helpful? ▲ Yes 1 ▼ No 0

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