I've used bank of america's app to make deposits for months. A week ago it stopped working. The chat person couldn't help. After being on hold for an hour the person couldn't help but did say a supervision would contact me. Boa sent me to an atm to make the deposit. Turned out the atm only dispenses cash and won't take deposits. I've called or emailed every day since then. Emails are ignored. I'm either on hold or cut off if i call. No supervisor has contacted me. I've had problems with boa in the past, but this sets the record. The executive summary is that bank of america's customer service is horrible. If you have any problem, consider yourself on your own. Boa does have some good prices on good products, but be sure that you have a second account so that when boa drops the ball you can still pay your bills.
I have been a loyal customer since 1978 and had given Bank of America a really good review based on a recent transaction with good customer service. The next day the bank withdrew a substantial amount of money from my checking account! When I called the representative told me it was from a charge off from an account that was closed 3 YEARS AGO!! You can imagine my outrage when he told me that after I gave the bank a good review. This is the 2nd time I've had to deal with this type of problem. The first time was a fraudulent charge on my account that took 3 months to clear. Time to open another account elsewhere
Bank of america provide all the information to any person that they said is legal, my husband s. S. Was scan from someone else with t-mobile and he got a debt on collection, when he never has phone from t-mobile, now that collection when to "legal process" and they couldn't go to his bank to take that money because his bank protect his information, bank of america provide all the information and let other people take my money because my husband is in my bank account, is that fear? They said they cant do anything because was "legal".