I've used bank of america's app to make deposits for months. A week ago it stopped working. The chat person couldn't help. After being on hold for an hour the person couldn't help but did say a supervision would contact me. Boa sent me to an atm to make the deposit. Turned out the atm only dispenses cash and won't take deposits. I've called or emailed every day since then. Emails are ignored. I'm either on hold or cut off if i call. No supervisor has contacted me. I've had problems with boa in the past, but this sets the record. The executive summary is that bank of america's customer service is horrible. If you have any problem, consider yourself on your own. Boa does have some good prices on good products, but be sure that you have a second account so that when boa drops the ball you can still pay your bills.
Bunch of frauds. I put my cash on checking account. I want to by a house on it. On next day they disappeared. They hold it with out any explanation and reason. Nobody can expalin nothing. And staff talking with you and asking a questions in the way like it is you who have stole from them not them from you!
I recently had an issue with a creditor withdrawing unauthorized funds. I used the online chat was helped through the process of applying for a new debit card to ensure no further drafts were taken out and then given the claim number to get the money back. The person i chatted with waived the $5 fee for a new debit card and sent it right away and was helpful and personable the whole time.
The person i spoke with about the claim was very helpful and efficient. I have dealt with two banks before and by far this was the easiest claim i have ever made. The money will be in my account tomorrow which is wonderful for someone living paycheck to paycheck!! The level of professionalism and empathy i have received during this and other transactions have made me a customer for life.