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Bank of America Customer Review

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RPD's Profile Image

2 out of 5 marks

Reviewed by RPD

Jan 12th 2013

iPhone app hasn't worked for over a week. Requests for help being ignored. Long hold times.

I've used Bank of America's app to make deposits for months. A week ago it stopped working. The chat person couldn't help. After being on hold for an hour the person couldn't help but did say a supervision would contact me. BoA sent me to an ATM to make the deposit. Turned out the ATM only dispenses cash and won't take deposits. I've called or emailed every day since then. Emails are ignored. I'm either on hold or cut off if I call. No supervisor has contacted me.

I've had problems with BoA in the past, but this sets the record.

The executive summary is that Bank of America's customer service is horrible. If you have any problem, consider yourself on your own. BoA does have some good prices on good products, but be sure that you have a second account so that when BoA drops the ball you can still pay your bills.

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Other Bank of America Reviews

abqcar's Profile Image

Reviewed by abqcar

Jul 17th 2014

1 out of 5 marks

BofA Intransigence regarding credit card dispute

I have since January been fighting with BofA over a charge posted by a vendor with which I disagree. BofA has been anything but helpful. I asked the vendor both in writing and orally for an explanation of its charge and never received a response. I asked BofA to delete the charge on account of the merchant's lack of cooperation but have encountered nothing but snotty letters from its customer "service" department. I asked BofA to provide me with any information it itself received from the vendor and have received nothing. In its last dollop of snot, it informed me it had exhausted its efforts to resolve the issue and that it would not reply to any further communications from me. I am filing a complaint against BofA and have intentionally avoided using my BofA credit card for the last six months, a time period in which I entered into a lot of credit transactions, because I don't want to give that company any further money in the way of merchant fees.

I have never encountered such a lack of cooperation from a credit card issuer. I never asked to have a BofA credit card (BofA gobbled up the original issuer) and will never, ever, utilize Bank of America for anything, even if it's the last financial entity on the planet. What a miserable, consumer-unfriendly company. I hope it follows the route of other financial institutions in the last few years and goes under. Good riddance!

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SeaShell's Profile Image

Reviewed by SeaShell

Jul 23rd 2014

1 out of 5 marks

No brainers! worst Customer service/respect

I was out of city and used my Credit card once. the day after I received a call with no introduction that said Your Debit card closed Then I couldn't see my credit account online when I came back I called the bank and I was told that was for security Well who's security? mine or the potential thieve? Imagine another person used my card in another city. You Blocked me online, not to be able to see what's happening to my account while the card is still OK to be used by who ever You kidding me?? They could at least call me and check if it was me?? At the end I see a "maintenance fee" charged in my account too ,which I don't know why is that?

More over, when look at my activities on line, any time in this couple of days I used my credit card , it shows the Type as "Cash Advance" not the regular. Cash Advance from a credit card has charges!!!!!! No wonder why they never blocked the card.

I emailed the bank from the contact page within the bank account-online. They responded back to me almost in 1 week that I have to log in my account and send email from the secure page within my account / online.

Didn't I just do that?!?! so pissed off.

Contacted CEO office. no difference ...

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