I've used Bank of America's app to make deposits for months. A week ago it stopped working. The chat person couldn't help. After being on hold for an hour the person couldn't help but did say a supervision would contact me. BoA sent me to an ATM to make the deposit. Turned out the ATM only dispenses cash and won't take deposits. I've called or emailed every day since then. Emails are ignored. I'm either on hold or cut off if I call. No supervisor has contacted me.
I've had problems with BoA in the past, but this sets the record.
The executive summary is that Bank of America's customer service is horrible. If you have any problem, consider yourself on your own. BoA does have some good prices on good products, but be sure that you have a second account so that when BoA drops the ball you can still pay your bills.
Very poor customer service. Do credit checks with out intimating customer
While i was a student they gave me secondary account for free and later they have been charging 12 $ monthly fee and i had direct deposit setup for primary account. When i asked for refund they are saying they can't.
Who asked secondary account,they gave it for free and keep on charging since an year.