I've used Bank of America's app to make deposits for months. A week ago it stopped working. The chat person couldn't help. After being on hold for an hour the person couldn't help but did say a supervision would contact me. BoA sent me to an ATM to make the deposit. Turned out the ATM only dispenses cash and won't take deposits. I've called or emailed every day since then. Emails are ignored. I'm either on hold or cut off if I call. No supervisor has contacted me.
I've had problems with BoA in the past, but this sets the record.
The executive summary is that Bank of America's customer service is horrible. If you have any problem, consider yourself on your own. BoA does have some good prices on good products, but be sure that you have a second account so that when BoA drops the ball you can still pay your bills.
i just want to express the frustrating experience i had with bank of america, i opened my account on july and now (oct 18, 2014) still dont have my permanent card, a total of 4 times i requested the card to be re-issued since i never got it in my mail, and now, i decided to close my business with this bank since they keep saying they will re-issue again the card, that is bad service for me. Service at the branch is ok though, but this issue with the card was very frustrating and so i will stop doing business with bank of america. At the same time in july, opened another checkings account with first tech and i got my card immediately at the branch, that was super fast and very practical. Isidro hernandez