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I wanted to make a payment online with my debit card which accompanied my savings bank account. Since it was for the first time, i had to register and enter details and the internet connection got severed then. Suddenly, an error message popped up: "your card has been blocked". When i visited the concerned branch the next day, the concerned staff member was clueless about this issue where a "customer's card gets blocked. " he consulted his boss, who advised me to call up the call centre number. When i called them, they said that the card'd be unblocked in 24 hours. In case i wanted them to do it earlier, an email from the branch manager would be required.
So i rushed back to the branch and requested the email. The staff member said he'd only email the next day. No reasons as to why. When i tried using my atm card to withdraw money, it returns an "incorrect pin" supplied. The call centre executive said a new pin shall be required for which charges shall be levied in the account! He also said to contact the staff at the branch again. As of now, 4 days after the incident, i am still waiting for the issue to be resolved so that i can withdraw the money. No one wants to answer properly or take responsibility to resolve the issue. When i visited the branch the first day, they made me fill up forms which were unrelated to my query.! And these guys want to call themselves "international. " not a chance!! It's a bureaucratic culture, with rude staff at the branch, no proper directions, and zero ability to resolve such a sensitive issue.
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