MyBankTracker rated Bank of the Sierra based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.
I have had absolutely no problems with bank of the sierra. Even though i live in the san francisco bay area, my mailed deposits (to porterville, ca) are handled promptly, accurately. I have never had to pay any service fees; they have even refunded atm fees for non-associated atms. I have had difficulties with a large bank (whose initials begin with ch---); i advice anyone to bank with smaller american-owned banks and credit unions!!! [by the way, even some smaller "local" banks may have foreign ownership].
Their hours suck,their customer service sucks,you lose your card or just need a new one they charge you for it,and it goes on & on & on.Do yourself a favor and go to Well's Fargo like i did & you'll be treated like a bank should treat you for having your money there unlike the BOS!To be honest i really don't know how in the hell they stay in business i really don't,and as far as being voted the #1 online bank 4 years in a row well there's an easy explanation for that which is THEY BRIBED SOMEONE!
I have been with this bank for close to 2 years it has been one disappointment after another. I specifically asked for no over draft protection and when my account was over drafted I was informed that when I asked for this coverage to be removed it was only for 30 days and I was supposed to have filled out another paper. As if I knew that!!!!!! I was trusting when I opened this account I would be notified of stuff like this specially when I made it very clear I wanted that feature taken off, not just for 30 days. I was also told by a teller that "sometimes" they will honor pre authorized transactions even if I requested that if the funds were not available I did not want anything to go thru, I was very worried that my money would only "SOMETIMES" be protected. She could not be specific on when "sometimes" would apply. The manager was rude and would not answer any of my questions, she would give me the run around. I was trying to support my community bank but I am ready to close this account. I would not recommend this bank to any one.